Company Overview
O'Neills Irish International Sports Company Ltd is a renowned manufacturer of sporting equipment and apparel with over a century of experience. Committed to quality, innovation, and Irish heritage, we serve sports enthusiasts worldwide.
Job Purpose
The Order Dispatcher is responsible for ensuring customer orders, internal transfers, and outbound goods are checked, prepared, and dispatched accurately and on time. The role plays a key part in maintaining dispatch accuracy, meeting courier and delivery deadlines, and ensuring goods leave the warehouse in line with company standards and customer expectations.
Key Responsibilities
- Prepare picked orders for dispatch in line with daily schedules and operational priorities.
- Check goods against order details, delivery notes, dispatch paperwork, or system information to ensure accuracy.
- Ensure the correct items, quantities, customer details, delivery addresses, and courier services are applied to each order.
- Pack, label, scan, and process parcels or pallets for dispatch using relevant systems and courier platforms.
- Load goods safely onto delivery vehicles, courier cages, pallets, or designated collection areas.
- Ensure orders are dispatched within agreed service levels and collection deadlines.
- Identify and report shortages, damaged goods, incorrect orders, or delivery issues to a Team Leader or Manager.
- Support the investigation of dispatch errors, failed deliveries, missing parcels, or courier queries where required.
- Maintain accurate records of dispatched goods, courier collections, manifests, and delivery documentation.
- Ensure all goods are handled carefully to prevent damage during packing, movement, loading, or dispatch.
- Keep the dispatch area clean, organised, safe, and free from hazards.
- Follow all health and safety procedures, including safe manual handling and correct use of warehouse equipment.
- Work closely with picking, packing, stock control, customer service, and management teams to ensure smooth order fulfilment.
- Support stock movement, replenishment, returns, or general warehouse duties when required.
- Carry out any other reasonable duties as requested by management.
Skills and Experience
Essential:
- Previous warehouse, dispatch, packing, logistics, retail stockroom, or similar experience is desirable.
- Good attention to detail and accuracy.
- Ability to work to deadlines in a fast-paced environment.
- Good organisational skills.
- Ability to follow processes and complete paperwork or system tasks accurately.
- Good timekeeping and reliability.
- Basic numeracy and literacy skills.
- Ability to work as part of a team.
Desirable:
- Experience using handheld scanners, warehouse management systems, or courier dispatch systems.
- Previous experience preparing courier manifests or delivery paperwork.
- Manual handling training.
- Experience loading vehicles, working with pallets, cages, or bulk dispatch.
- Forklift, pallet truck, or other warehouse equipment experience, where relevant.
Personal Attributes
- Reliable and punctual.
- Strong attention to detail.
- Calm and focused under pressure.
- Positive attitude and willingness to support the wider team.
- Safety-conscious.
- Good communication skills.
- Flexible approach to changing priorities.
- Able to work accurately during repetitive tasks.
Additional Information
This job description is intended to outline the main duties and responsibilities of the role. It is not an exhaustive list and may be amended from time to time to meet the needs of the business.
Pay: £12.75 per hour
Benefits:
- Employee discount
- Free parking
- Life insurance
- On-site parking
- Store discount
Work Location: In person
