Customer success specialist Work, Jobs in Stratfield Saye, Ham (with Salaries)

Customer Experience Performance Specialist
Waitrose & Partners —Bracknell
- £47,000 - £73,500 a year
- Full-time
- Hybrid work
- Maintenance
- IT
5d
Senior Customer Experience Manager
Novuna —Newbury
- £60,000 a year
- Full-time
- Hybrid work
- Team management
9d
Internal Customer Service
TechPoint —Basingstoke
- £35,000 - £43,000 a year
- Sales
- Travel
- Communication skills
- Free parking
- Life insurance
Quick apply
Senior Customer Service Manager
Unum Group —Basingstoke
- Full-time
- Hybrid work
- Customer service
- Continuous improvement
- Annual leave
Customer Success Migration Specialist (12 Month Contract)
Geotab —Reading
- Full-time
- Hybrid work
- Salesforce
- Business development
- Bachelor's degree
Quick apply
Contract Specialist
BD —Winnersh
- £33,300 - £50,775 a year
- Microsoft Office
- No degree
- Contracts
Change Specialist
Aster Group —Andover
- £46,542 a year
- Full-time
- Hybrid work
- Travel
- Communication skills
- Employee assistance programme
9d
Customer Success Manager
KERRIDGE COMMERCIAL SYSTEMS CORP —Hungerford
- Full-time
- ERP systems
- Microsoft Office
- IT
Quick apply
4d
VodafoneThree - Customer Relations Specialist
Vodafone —Farnborough
- Full-time
- Hybrid work
- Communication skills
- Employee discount
5d
Sales & Operations Manager - Destination Weddings
Ionian Weddings —Guildford
- £45,000 - £55,000 a year
- Part-time
- Hybrid work
- Customer service
- Microsoft Office
- Organisational skills
- Work from home
Quick apply
13d
Customer Success & Support Geoscientist
Halliburton —Abingdon
- Full-time
- Continuous improvement
- Organisational skills
- Communication skills
11d
Identity & Access Specialist
The AA —Basingstoke
- Full-time
- Hybrid work
- Microsoft Access
- Analysis skills
- Annual leave
- Employee assistance programme
3d
Digital Product Owner
Unum Group —Basingstoke
- Full-time
- Presentation skills
- Bachelor's degree
- Continuous improvement
11d
Microsoft Licensing Specialist
BCN Group —Reading
- Up to £40,000 a year
- Full-time
- Hybrid work
- Azure
- Sales
- SQL
- Annual leave
- Employee assistance programme
Quick apply
HubSpot CRM Specialist
IFS —Staines-upon-Thames
- Full-time
- Hybrid work
- CRM software
- Sales
- Salesforce
- Annual leave
- Life insurance
Quick apply
Workplace Manager
QinetiQ —Farnborough
- £49,725 - £55,250 a year
- Full-time
- Continuous improvement
- Employee discount
Logistics Specialist - Data Center , Logistics Specialist DC
Amazon Data Services UK Limited —Slough
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
VodafoneThree - Compliance Operations Specialist
Vodafone —Newbury
- Full-time
- Hybrid work
- Mentoring
- Linux
- Employee discount
12d
Internal Sales Executive
KERRIDGE COMMERCIAL SYSTEMS CORP —Hungerford
- Full-time
- CRM software
- Sales
- Customer service
Quick apply
Data Loss Prevention Specialist
The AA —Basingstoke
- Full-time
- Hybrid work
- Annual leave
- Employee assistance programme
3d

I want to receive the latest job alerts for customer success specialist in stratfield saye, ham

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer success specialist jobs near stratfield saye, ham

Customer Experience Performance Specialist

Waitrose & Partners -
Bracknell

Apply Now

Job details

Permanent | Full-time
£47,000 - £73,500 a year
5 days ago

Qualifications

Maintenance
IT

Full job description

About the role

We are seeking a Customer Experience Performance Specialist to join the Waitrose team.

In this role, you will translate customer insights and performance signals into actionable outputs that empower teams to prioritize and deliver improvements to the 'Food Lover' experience. You will also collaborate with the Experience Performance Manager to develop our CX measurement framework and identify key enterprise pain and passion points.

This role is known internally as Experience Performance Specialist.

In addition to your contractual pay, any time worked between 22:00 - 06:00 will attract Night Premium at a rate of £5.25 per hour. This will also apply to existing Partners who have enrolled onto Enhanced Hours Premium arrangements.

Responsibilities, Skills and Experience

Expected salary - Salary up to £58,000 depending on experience.
Contract type - This position is a Permanent contract.
Working pattern/flexible working - The Partnership has adopted a hybrid working approach, meaning you'll be able to work a mixture between the office and home based upon your personal needs whilst balancing the needs of the business. The team are required to be in the office 3 days a week, with core days being Tuesday and Wednesday. The other day may be instore or with an agency.
Location - Bracknell Head Office
Interviews - to be held in Bracknell on 29th & 30th July

Key responsibilities

Insight & Analysis: Analyse customer feedback, performance signals, and research to identify key themes, patterns, and priorities.
Actionable Outputs: Translate complex data and insights into clear, simple, and practical "so what" recommendations to support decision-making and prioritisation.
Holistic Reporting: Connect multiple data inputs (e.g., complaints, customer feedback, research, trends) into a single, coherent view of experience performance.
Collaboration: Work closely with teams across the business to ensure customer insight is understood, applied to practice, and used to resolve immediate issues and inform long-term planning.
Standards & Budget: Support the development and maintenance of experience standards for data actionability and handle the day-to-day management of the Experience Performance budget.
Customer Proximity: Spend time with customers in our stores and collaborate with key internal stakeholders across the business

Essential skills/experience you’ll need

Experience working with customer insight, feedback or performance data in a role focussed on action, not just reporting.
Experience translating data or feedback into clear, practical recommendations or next steps.
Experience combining multiple sources of input (e.g. customer feedback, complaints, research, performance trends) into a single view.
Evidence of supporting teams to understand insight and apply it in practice.
Experience working in environments where priorities are not fixed and require interpretation and judgement.
Experience supporting prioritisation, planning or improvement initiatives.
Experience working alongside analytics or insight teams to bridge data and action.

Desirable skills/experience you may have

Experience working in human-centred or design-led environments.
CX accredited qualification.

#LI-HEADOFFICE

#LI-SD1

The Partnership

We’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us.

We’re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.

As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect.

We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we’re free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective.

As Partners, we make all the difference. And, we all own it.

Important points to note:

It’s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.

We occasionally close vacancies early in the event we receive a high volume of applications, and therefore, we recommend you apply early. If you require a reasonable adjustment due to a disability which means you may need longer to complete your application please contact us as soon as possible.

We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.

Customer Experience Performance Specialist

Bracknell Campus
20/07/2026
£47,000.00 - £73,500.00 Annual
Permanent
35 hours per week
Partnership Level 7

Apply Now

Refine Your Search

customer success specialist jobs in stratfield saye, ham

Customer Experience Performance Specialist

Senior Customer Experience Manager

Internal Customer Service

Senior Customer Service Manager

Customer Success Migration Specialist (12 Month Contract)

Contract Specialist

Change Specialist

Customer Success Manager

VodafoneThree - Customer Relations Specialist

Sales & Operations Manager - Destination Weddings

Customer Success & Support Geoscientist

Identity & Access Specialist

Digital Product Owner

Microsoft Licensing Specialist

HubSpot CRM Specialist

Workplace Manager

Logistics Specialist - Data Center , Logistics Specialist DC

VodafoneThree - Compliance Operations Specialist

Internal Sales Executive

Data Loss Prevention Specialist

I want to receive the latest job alerts for customer success specialist in stratfield saye, ham

Related Searches

Explore jobs in more locations

About the role

Responsibilities, Skills and Experience

#LI-HEADOFFICE

#LI-SD1

The Partnership

Customer Experience Performance Specialist

Jobseeker tools

Employer Tools

Browse

Stay Connected