Property helpdesk administrator Work, Jobs in Stratfield Saye, Ham (with Salaries)

Property Helpdesk Administrator
Choice Care Group —Bracknell
- £25,000 a year
- Full-time
- Microsoft Excel
- Maintenance
- Analysis skills
- Employee assistance programme
- Life insurance
1d

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Property Helpdesk Administrator

Choice Care Group -
Bracknell

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Job details

Full-time
£25,000 a year
1 day ago

Benefits

Employee assistance programme
Life insurance
Referral programme
Sick pay

Qualifications

Microsoft Excel
Facilities management
GCSE
Maintenance
Analysis skills
Communication skills

Full job description

Hours: 37.5

Salary: £25,000 to £25,000 Annum

Overview of the role

The Helpdesk & Resource Planner is a key member of the Property Helpdesk Team, responsible for coordinating maintenance requests, planning resources, and supporting facilities management across Choice Care Group Homes. This role ensures that all property-related tasks are managed efficiently, cost-effectively, and in compliance with statutory requirements, while maintaining accurate records and providing regular reporting.

Key Responsibilities

Helpdesk & Maintenance Coordination

Act as the central point of contact for all property repair and maintenance requests.
Assess and prioritise incoming requests, determine specific requirements, and coordinate responses using internal Property Team members or approved external contractors.
Manage the QFM system, ensuring all data, purchase orders, and documentation are accurate, authorised, and processed in a timely manner.
Provide administrative support to the Property Team, including managing holiday requests, sickness records, and training logs.
Maintain and update all relevant property-related paperwork and ensure compliance with Health & Safety legislation and company policies.
Support the Property Team with technical and administrative tasks, acting as the first point of contact for queries and updates.
Oversee the upkeep of the QFM database and purchase order generator.
Assist in the development and administration of service and maintenance agreements, including contractor performance monitoring, cost control, and annual reviews.

Resource Planning

Plan and allocate resources effectively to ensure timely completion of maintenance tasks and statutory inspections.
Monitor workloads and availability of internal and external teams to optimise scheduling and reduce delays.
Maintain a forward-looking calendar of inspections, certifications, and planned maintenance (e.g. fixed wire testing, gas safety checks, fire risk assessments).
Liaise with Homes to ensure minimal disruption to residents while maintaining compliance and safety standards.
Track and report on resource utilisation, identifying areas for improvement and cost efficiency.

Reporting & Data Management

Use Microsoft Excel to maintain logs, track performance, and generate reports on maintenance activity, contractor performance, and compliance status.
Produce regular reports for internal stakeholders, highlighting key metrics, outstanding tasks, and areas requiring attention.

General Duties

Maintain regular communication with the Property Team and other stakeholders.
Provide general administrative support to the Maintenance/Property Team.
Ensure that Choice Homes meet local Environmental Health and other regulatory standards.
Ensure all checks and services are completed in accordance with company policies, with accurate and up-to-date records.
Comply with all Choice Care Group standards, policies, and procedures.
Respect the confidentiality and individuality of the people we support.
Undertake any other duties as reasonably required.

Personal Attributes & Requirements

A good standard of general education to GCSE level or equivalent (essential).

Proven experience in resource planning, with the ability to manage workloads, schedules, and contractor coordination effectively.
Sound understanding of facilities management, including maintenance processes, compliance requirements, and service delivery standards.
Familiarity with Health & Safety legislation in the context of building maintenance (advantageous).
Competent in using Microsoft Excel for data entry, tracking, and reporting
Strong analytical and problem-solving skills, including the ability to diagnose issues remotely via telephone.
Capable of lateral thinking to identify practical and cost-effective solutions.
Willingness to travel to Choice Care Group Homes as required.
Able to work independently with minimal supervision, demonstrating initiative and reliability.
Excellent communication and interpersonal skills, with a professional and approachable manner.

What are the benefits?*

Learning Academy - Adult Care Worker Level 2 and Lead Adult Care Worker Level 3 qualifications for all staff
Holiday entitlement - starting from 28 days inclusive of bank holidays
Sick pay entitlement
Employee Assistance Programme - comprehensive health and wellbeing support for staff
Refer a friend scheme - enjoy a payment of £500 when you recruit a friend to Choice Care
Choiceversary - staff receive vouchers of £75 after 5 years, £100 after 10 years and £150 after 15 years to celebrate their commitment to Choice Care
Christmas bonus - vouchers for all staff members
Life insurance
Annual staff awards - this year each winner received £400 and we had over 30 winners in total
Complex in-house training - this includes our Advanced Management Development Programme for managers in the making and our Foundation Management Development Programme for rising stars
A paid day off on your birthday
Reclaim prescription costs for Hormone Replacement Therapy (HRT) and access free feminine hygiene products whilst on shift
Blue Light Card eligibility
Stream – a financial wellbeing app that enables you to: track your earnings; save with high-street beating interest rates; choose to access your earnings ahead of pay day with flexible pay; receive discounts with hundreds of retailers; learn with financial coaching and education, and much more

minimum service periods and apprenticeship funding eligibility applicable to some benefits

Where will you work

This role will be based at our head office in Bracknell

EL000

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