Product support Work, Jobs in Stratford, Gtl (with Salaries)

Product Support Specialist
ARLO SOFTWARE LIMITED —London
- Hybrid work
- Analysis skills
- Continuous improvement
- JavaScript
Quick apply
Product Support Specialist - EMEA
Ashby —London
- £64,500 - £81,500 a year
- Weekend availability
- Remote
- Leadership
- Annual leave
Marketing Assistant
PBG UK —East London
- Up to £28,000 a year
- Full-time
- Microsoft Excel
- Social media management
- English
- Store discount
- Employee discount
Quick apply
15h
ZARA HOME STOCKROOM SUPERVISOR
INDITEX —London
- Weekend availability
- Supervising experience
- Leadership
- Time management
Quick apply
6h
Product Support Specialist
Pigment —London
- Full-time
- Remote
- English
- SQL
- Project management
- Flexible schedule
Office Administrator
Hackstons —London
- Up to £26,000 a year
- Full-time
- Microsoft Office
- Accounting
- Organisational skills
- Annual leave
- Employee discount
Quick apply
13d
Application Support Analyst
Ki —London
- Full-time
- Hybrid work
- Microsoft Access
- Salesforce
- SQL
Quick apply
7h
Marcomms Assistant, HCCB
HarperCollins UK —London
- £29,000 a year
- Weekend availability
- Hybrid work
- Microsoft Powerpoint
- Administrative experience
- Travel
Quick apply
13h
Associate Product Support Analyst
Xelix —London
- £35,000 - £44,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Project management
- Bachelor's degree
- Annual leave
- Employee discount
Quick apply
Product Manager- Company Screening
Bloomberg —London
- Product management
- APIs
- AI
9d
Business Analyst Junior/Mid
Careerswift —London
- Full-time
- Remote
- Analysis skills
- Communication skills
2d
Sourcing Executive – food packaging products
Westpak Group Ltd —Orpington
- £35,000 - £42,000 a year
- Full-time
- Microsoft Excel
- Microsoft Office
- In-person
- Free parking
Quick apply
2d
Business Analyst
Royal Borough of Greenwich —London
- £45,750 - £49,056 a year
- Full-time
- Hybrid work
- Annual leave
- Employee discount
12d
Product Owner - Remote
Employment Hero —London
- Remote
- Analysis skills
- Product management
- Work from home
- Employee stock ownership plan
Quick apply
Product Manager - Rates Technology
JPMorganChase —London
- Full-time
- Product management
5d
Application Support Analyst
Petroineos Trading Limited —London
- Full-time
- Hybrid work
- No degree
- Gym membership
Quick apply
8h
Junior Business Analyst
WHSmith Travel —London
- Full-time
- Hybrid work
- Bachelor's degree
- Agile
- IT
- Employee discount
Quick apply
8d
Project Coordinator
Perrigo —London
- Hybrid work
- Microsoft Office
- Project management
- Organisational skills
5d
Data Analyst
Govia Thameslink Railway —London
- Microsoft Access
- Analysis skills
- No degree
- Employee assistance programme
- Employee discount
1d
E-Commerce Assistant
The Fold —London
- Organisational skills
- Communication skills
- Employee assistance programme
12d

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Product Support Specialist

ARLO SOFTWARE LIMITED
London

Quick apply

Job details

Permanent

Qualifications

CSS
Analysis skills
Zendesk
Continuous improvement
JavaScript
Customer support
SaaS
Communication skills
HTML

Full job description

Welcome to the Product Support Specialist Role

This is a key customer-facing role reporting to the Senior CX Manager (UK) where you will support customers in successfully using the Arlo platform.

As a Product Support Specialist, you will be the first point of contact for customers — resolving issues, providing expert guidance, and ensuring they can maximise the value of the product.

You’ll bridge the gap between customers, product, and engineering teams, helping resolve challenges while contributing insights that improve the product and support experience.

This role is ideal for someone who enjoys problem-solving, building product expertise, and delivering high-quality customer support in a fast-paced SaaS environment.

What You’ll Be Doing (Your Impact)

Your primary focus will be on resolving customer issues, improving support processes, and helping customers get the most from the platform.

Customer Support & Issue Resolution: Handle customer enquiries, troubleshoot issues, and provide timely, accurate solutions
Product Expertise & Enablement: Act as a product expert, guiding customers and supporting training and knowledge sharing
Customer Experience Improvement: Maintain and improve support documentation, FAQs, and self-service resources
Collaboration: Work closely with Product, Engineering, and Customer Success teams to resolve issues and improve outcomes
Customer Insights: Share feedback and identify trends in customer issues to influence product improvements
Process Improvement: Identify and support improvements to support workflows, response times, and efficiency

What You’ll Bring (Your Expertise)

At Arlo, you’ll find a supportive team that trusts you to make an impact, gives you the freedom to grow, and the space to do your best work. We value clarity, grit, ownership, and curiosity, and we’re not afraid to challenge ideas to reach the best outcome. We work hard, move fast, and celebrate wins together.

Experience

1+ years in a customer support or similar role in SaaS/technology
Experience troubleshooting product or technical issues
Experience delivering end-user training or customer guidance
Experience with ticketing systems (e.g. Zendesk) is a bonus

Skills

Strong problem-solving and analytical skills
Ability to manage multiple tasks and priorities effectively
Excellent written and verbal communication skills
Comfortable working in a fast-paced, scale-up environment
Results-driven with a proactive mindset
HTML, CSS, or JavaScript troubleshooting is a bonus

Capabilities

Customer-focused with a strong commitment to service
Empathetic and able to build trust with customers
Proactive and solution-oriented
Collaborative team player across functions
Strong initiative and willingness to learn
Knowledge sharing mindset and continuous improvement focus

A bit about us

Arlo is a world-leading SaaS company on a mission to revolutionize professional training. With customers in over 70 countries, over 7.5M people trained, and $3B in course transactions, Arlo is loved by thousands of trainers and millions of learners worldwide. Arlo’s all-in-one training management platform handles everything from course creation and scheduling to delivery and operations.

We believe human connection is at the heart of great learning. By blending that philosophy with the latest in AI and e-learning technology, Arlo helps training providers save time, grow revenue, and deliver exceptional learning at scale.

Here, you’ll find a supportive team that trusts you to make an impact, gives you the freedom to grow, and the space to do your best work. We value clarity, ownership, and curiosity, and we’re not afraid to challenge ideas to reach the best outcome. We work hard, move fast, and celebrate wins together.

This role is a key part of Arlo’s next phase of growth. Global expansion, deepening our AI capabilities, and empowering a passionate community of training professionals shaping the future of learning

Ready to become a product expert and help customers succeed?

If you enjoy solving problems, supporting customers, and building deep product knowledge, apply now with your CV. Applications will be reviewed on a rolling basis.

Company Overview

Please visit https://www.arlo.co/ for more information

Quick apply

Refine Your Search

product support jobs in stratford, gtl

Product Support Specialist

Product Support Specialist - EMEA

Marketing Assistant

ZARA HOME STOCKROOM SUPERVISOR

Product Support Specialist

Office Administrator

Application Support Analyst

Marcomms Assistant, HCCB

Associate Product Support Analyst

Product Manager- Company Screening

Business Analyst Junior/Mid

Sourcing Executive – food packaging products

Business Analyst

Product Owner - Remote

Product Manager - Rates Technology

Application Support Analyst

Junior Business Analyst

Project Coordinator

Data Analyst

E-Commerce Assistant

I want to receive the latest job alerts for product support in stratford, gtl

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Welcome to the Product Support Specialist Role

What You’ll Be Doing (Your Impact)

What You’ll Bring (Your Expertise)

Experience

Skills

Capabilities

A bit about us

Ready to become a product expert and help customers succeed?

Company Overview

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