Customer service representative Work, Jobs in Stratford Upon Avon, War (with Salaries)

Customer Support Agent
Automoney Trust Limited —Redditch
- £26,000 - £30,000 a year
- Full-time
- Customer service
- English
- Data entry
- Life insurance
Quick apply
16h
Customer Service Advisor
HSBC Global Services Limited —Birmingham
- From £25,000 a year
- Full-time
- Hybrid work
- Customer service
- In-person
- Banking
- Annual leave
- Work from home
12d
Customer Service Agent
Warwick Nub News —Warwick
- £26,228 a year
- Monday to Friday
- Customer service
- Administrative experience
1d
Customer Service Advisor - Connect Customer Contact Service
Solihull Metropolitan Borough Council —Solihull
- £26,824 - £29,540 a year
- Monday to Friday
- Customer service
- Communication skills
- Annual leave
- Employee assistance programme
7d
Membership Support Advisor - 6 MONTH FTC
RICS —Birmingham
- Hybrid work
- Customer service
- IT
- Communication skills
- Annual leave
Customer Service Advisor
OurCoop —Warwick
- £24,862.50 a year
- Full-time
- Customer service
- Communication skills
- Annual leave
- Employee discount
Quick apply
Customer Service Agent
Northgate Vehicle Hire —Coventry
- £28,168 a year
- Customer service
- Communication skills
- Employee discount
Quick apply
Property Membership Line Advisor
Warwick Nub News —Warwick
- £26,775 a year
- Monday to Friday
- Sales
- Customer service
- Microsoft Office
- Work from home
6d
Customer Success Representative – eShepherd
Gallagher Group —Birmingham
- Full-time
- Remote
- English
- Communication skills
- Employee assistance programme
14d
Customer Service Advisor
Kingswood Mobility Group —Droitwich
- £24,508 a year
- Overtime
- Customer service
- In-person
- Communication skills
- Health & wellbeing programme
- Referral programme
Quick apply
5d
Customer Service Specialist
Cummins Inc. —Redditch
- Bachelor's degree
- Communication skills
- Relocation assistance
Sales & Customer Service Executive
Cytoplan Ltd —Worcester
- £26,000 - £28,000 a year
- Full-time
- CRM software
- Microsoft Excel
- Sales
- Free parking
- Health & wellbeing programme
Quick apply
1d
Customer Care Agent (Hybrid)
Perk —Birmingham
- Weekend availability
- Hybrid work
- Bar
- Customer service
- English
- Relocation assistance
- Annual leave
Casual Guest Service Agent
B&B Hotels —Birmingham
- £12.71 an hour
- Hospitality
- Customer service
- Hotel
Quick apply
7d
Client Services Administrator
Wren Sterling —Leamington Spa
- £26,000 - £30,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Organisational skills
- Financial services
- Health & wellbeing programme
- Work from home
Quick apply
8d
One Stop - Customer Service Assistant
One Stop —Evesham
- £11.74 an hour
- Full-time
8d
Customer Service Specialist
Amcor —Evesham
- Full-time
- Microsoft Excel
- Salesforce
- English
7d
Customer Support Agent
Gymshark —Solihull
- £26,780 a year
- Weekend availability
- Hybrid work
- Customer service
- Communication skills
- Employee discount
- Gym membership
Quick apply
12d
Customer Service Advisor
First Mile —Birmingham
- £26,228 a year
- Full-time
- Phone etiquette
Quick apply
1d
Customer Services Advisor
Halfords —Banbury
- £12.15 - £14.01 an hour
- Part-time
- Sales
- Customer service
- Store discount
- Health & wellbeing programme
5d

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Customer Support Agent

Automoney Trust Limited
Redditch

Quick apply

Job details

Full-time
£26,000 - £30,000 a year
16 hours ago

Benefits

Company pension
Private medical insurance
Life insurance

Qualifications

Driving Licence
Customer service
GCSE
English
Data entry
Customer support
Phone etiquette
Communication skills

Full job description

MOTOR FINANCE CUSTOMER SUPPORT AGENTS REQUIRED IN REDDITCH

Are you looking for a rewarding career in financial services within a firm that offers investment in your future and clear progression in your development?

Do you want to join an entrepreneurial firm and help Automoney become the UK’s largest specialist HP provider by 2028?

Do you live within 30 minutes commute of Redditch and want to join an office team based environment?

What do we offer our Customer Support Agents?

Starting basic salary of £26,000 - £30,000 per annum
25 days holiday plus an extra day for every 5 years’ service (max 30 days);
Option to buy and sell holiday;
Company contributed pension of 8% with Standard Life;
Private medical health care with BUPA;
Death in service benefit.

Sound good? This could be the position for you, so read on for more details.

What does the Automoney Customer Support Agent job look like?

Automoney is one of the UK’s leading specialist HP providers based in Redditch, West Midlands. Our goal is to become the market leader in the UK by 2028.

You will work in a dedicated team responsible for the management of motor finance customers, primarily assisting those who have fallen into arrears but also providing a support service for general customer enquiries.

Our service is delivered entirely via telephone and online so to be successful you need strong skills in both oral and written communication, with customer interaction via telephone, SMS, letter and email, along with the desire to be a proactive team player.

The Company is committed to delivering an exceptional customer experience by providing excellent personal service through assessing each customer’s individual circumstances and providing the most suitable solution whilst working within a regulated environment.

You will join our highly successful customer support team which has considerable experience and is highly respected in the industry.

What are the main responsibilities?

As a Customer Support Agent, you will have a varied role, where your responsibilities will include:

1. Supporting customers from the onset of payment difficulties until rehabilitation;

2. Proactively contacting customers to discuss current arrears and establish dialogue;

3. Responding positively, empathetically and promptly to varied forms of customer contact;

4. Providing solutions by negotiating tailored treatments for each and every customer;

5. Completing income & expenditure assessments to demonstrate affordability of arrangements;

6. Using skills and knowledge to ask open questions and, if necessary, challenge information gained;

7. Acting with sensitivity and recognition of customers in potentially vulnerable positions;

8. Escalating cases to default and subsequently, if applicable, obtaining recovery of the vehicle;

9. Liaising with third parties throughout the arrears management process;

10. Acting as first point of contact for customer complaints and recording the details accurately;

11. Undertaking security checks and vehicle checks using various in-house and external search tools;

12. Maintaining consistency and adherence to strict Company policies and all regulatory guidelines.

What we look for from our Motor Finance Customer Support Agents

To help you consider whether this role is right for you these are the personal attributes, skills, qualifications and background that will help your application. For us, you must:

Be educated to a good standard of secondary education including C-grades in Maths and English;
Be driven and self-motivated;

· Be quick to establish rapport and effective in communicating with clients and introducers;

Have the ability to multi-task;
Be able to work towards and deliver to targets and deadlines;
Be able to deliver excellent customer service;
Be exceptionally well organised;
Share our values and attitudes;
Aspire to the highest professional standards.

What are we looking for in our successful applicants?

Experience in the specialist finance sector is preferred but not essential as you will receive full training. We want people with drive and the desire to deliver world-class customer service. That way we ensure that our customers have the best possible outcome and experience with Automoney.

Experience tells us that people from a collections, customer service, call centre or similar background adapt most quickly to working in a specialist HP lender like us.

However, most of all we are looking for people with great attitudes and great values. Thirty six years of experience tells us great collectors have our values in their souls and we cannot train that. Either you have it or you don’t. We want to recruit good customer support agents with the potential to become outstanding performers who consistently deliver world class service to each and every customer.

If you feel you are the right candidate for this role then we would love to hear from you! So if you are interested please click on APPLY as soon as possible.

Job Type: Full-time

Pay: £26,000.00-£30,000.00 per year

Benefits:

Company pension
Life insurance
Private medical insurance

Application question(s):

Are you within a 30 minute commute of Redditch?

Education:

GCSE or equivalent (required)

Experience:

customer service: 1 year (required)

Licence/Certification:

Driving Licence (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

customer service representative jobs in stratford upon avon, war

Customer Support Agent

Customer Service Advisor

Customer Service Agent

Customer Service Advisor - Connect Customer Contact Service

Membership Support Advisor - 6 MONTH FTC

Customer Service Advisor

Customer Service Agent

Property Membership Line Advisor

Customer Success Representative – eShepherd

Customer Service Advisor

Customer Service Specialist

Sales & Customer Service Executive

Customer Care Agent (Hybrid)

Casual Guest Service Agent

Client Services Administrator

One Stop - Customer Service Assistant

Customer Service Specialist

Customer Support Agent

Customer Service Advisor

Customer Services Advisor

I want to receive the latest job alerts for customer service representative in stratford upon avon, war

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