Team leader, planning & advice Work, Jobs in Strathaven, Slk (with Salaries)

Customer Support and Collections Team Leader
Close Brothers —Glasgow
- Full-time
- Hybrid work
- Continuous improvement
- IT
- Communication skills
Senior Accounts Assistant
Probe Test Solutions Limited —Glasgow
- £28,000 - £36,000 a year
- Full-time
- Microsoft Excel
- In-person
- Leadership
- Free parking
Quick apply
Business Development Manager (BDM) - Paisley - Circa 41k Basic - 53k OTE Uncapped
Yell Ltd —Paisley
- £35,875 a year
- Full-time
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
School Support Team Leader - Forth Primary School
South Lanarkshire Council —South Lanarkshire
- £15.35 - £15.54 an hour
- Full-time
- Military
- English
- Supervising experience
6d
Learning Partner - Lanarkshire & Stirlingshire
Bayne's the Family Bakers —Airdrie
- £35,000 a year
- Full-time
- Hospitality
- Bakery
- Travel
- Store discount
- Employee discount
Quick apply
Field Performance Team Leader
Resolvecall —Paisley
- £30,122 a year
- Full-time
- Management
- Driving
- In-person
- Annual leave
- Employee assistance programme
Quick apply
6d
Client Service Team Leader 24/7 shift pattern
Barclays —Glasgow
- Weekend availability
- Hybrid work
- Continuous improvement
Editorial, Features & Digital Content Writer
Evo Media Group —East Kilbride
- £26,000 - £30,000 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- English
- Organisational skills
- Free parking
- Annual leave
Quick apply
Technical Team Leader (Application Support)
CGI —Glasgow
- Full-time
- Java
- SQL
- JavaScript
Quick apply
Credit Controller
BWT UK Ltd —High Blantyre
- Full-time
- Microsoft Excel
- Customer service
- Microsoft Office
- Free parking
- Health & wellbeing programme
Quick apply
Resource Administrator (4 Posts Incl 1 Temporary) - REQ06096
North Lanarkshire Council —Motherwell
- £27,937 - £29,666 a year
- Temporary
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
13d
Specialist Customer Care – Intermediary Mortgage Expert
Barclays —Glasgow
- Hybrid work
- Customer service
- Administrative experience
- Banking
School Support Team Leader - St Cuthbert's Primary School
South Lanarkshire Council —South Lanarkshire
- £15.35 - £15.54 an hour
- Full-time
- Military
- English
- Supervising experience
18h
Accounts Receivable Representative 1 year Fixed Term (maternity cover)
Thermo Fisher Scientific —Paisley
- Full-time
- Microsoft Excel
- Oracle
- Microsoft Outlook
11d
Helpdesk Coordinator
Equans —Bellshill
- £14,664 - £15,392 a year
- Part-time
- Customer service
- Annual leave
- Employee assistance programme
Transportation Planning Officer - REQ06308
North Lanarkshire Council —Motherwell
- £47,484 - £52,252 a year
- Microsoft Office
- Presentation skills
- Travel
- Annual leave
Community Wellbeing Advisor
Routes to Work South —South Lanarkshire
- Up to £32,331 a year
- Full-time
- CRM software
- Mentoring
- Organisational skills
- Flexitime
- Life insurance
Quick apply
4d
Customer Service Coordinator
Johnson Controls —Bellshill
- Full-time
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
Operational Resilience and Continuity Lead
Ageas —Glasgow
- Full-time
- Analysis skills
- Organisational skills
- Financial services
Retail & Wholesale Operations Manager
CELIMMA LIMITED —Glasgow
- £36,400 - £41,700 a year
- Full-time
- Management
- Sales
- Microsoft Office
- Free parking
- Annual leave
Quick apply

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Customer Support and Collections Team Leader

Close Brothers -
Glasgow

Apply Now

Job details

Full-time

Qualifications

Continuous improvement
IT
Root cause analysis
Business coaching
Communication skills

Full job description

OVERALL SUMMARY

At Close Brothers we look to recruit individuals from all different backgrounds and encourage you to apply even if you don’t tick every box. We celebrate diversity, promote inclusivity and are open to discuss flexible work options to help you balance your work and home life.

Join Close Brothers Asset Finance (CBAF) as a Customer Support & Collections Team Leader, where your primary focus will be leading, coaching and developing a high-performing team. You’ll drive consistency, embed best practice, and ensure every interaction reflects our standards and values.

Leading a Glasgow-based team within Customer Support & Collections (CSC), you’ll oversee day-to-day operations, ensuring customers in financial difficulty are supported through a clear, empathetic and compliant contact strategy. You’ll bring proven experience from a regulated collections environment and a strong track record of delivering consistent, high-quality customer outcomes.

RESPONSIBILITIES

Deliver the customer contact strategy for CSC, ensuring consistent, compliant and high-quality approaches across the team, and escalating cases where appropriate and necessary
Lead, coach and develop team members to drive performance, accountability and consistent ways of working
Oversee day-to-day operations, managing workflow, prioritisation and case allocation to ensure timely and effective outcomes
Monitor performance data to identify risks, trends and deviations, taking prompt action to maintain standards
Ensure all customer interactions and case strategies are accurately recorded and aligned to regulatory expectations
Conduct regular quality assurance checks, providing clear feedback and coaching to improve performance and outcomes
Oversee the handling of vulnerable customers and forbearance activity, ensuring appropriate, fair and compliant support
Provide hands-on support during peak periods or where required to maintain service continuity
Lead daily team huddles to review performance, set priorities and address issues at source
Drive continuous improvement by identifying themes, supporting root cause analysis and embedding better practices
Collaborate with wider collections teams to share insights and promote best practice across the business
Support key people processes, including performance reviews, capability development and ensuring compliance with training and competence requirements

WE WOULD LOVE TO HEAR FROM YOU IF YOU HAVE/ARE:

Experience of dealing with customers in financial difficulty
In-depth knowledge of collections and recoveries regulatory requirements and industry standards
Exceptional communication and stakeholder management skills, with the ability to effectively interact with internal and external stakeholders
Experience of providing coaching and feedback
The ability to assess customer circumstances and identify appropriate strategies, applying judgement and decision-making skills
Strong teamwork skills whilst maintaining individual workload

IT IS NOT ESSENTIAL BUT IT WOULD BE GREAT IF YOU HAVE:

Experience of carrying out activity under a Training and Competence scheme
Proficiency in Alfa Financial Software
Exposure to continuous improvement and problem-solving techniques

We are committed to providing an inclusive and accessible recruitment process. We recognise that candidates may have specific needs that require adjustments to ensure they have a fair and equal opportunity to demonstrate their skills and abilities. Candidates who require the job description or application form in an alternative format, or any other adjustments, are encouraged to email us at [email protected] or request a call back.

ABOUT US

At Close Brothers we support employees to balance their work life priorities and in this role you will be able to enjoy a mixture of hybrid working.

Close Brothers is a leading UK merchant banking group providing lending, deposit taking and securities trading. We employ approximately 3,000 people, principally in the United Kingdom and Ireland. Close Brothers Group plc is listed on the London Stock Exchange and is a constituent of the FTSE 250.

To find out more about Close Brothers, please visit our careers page: https://www.closebrothers.com/careers

To find out more about life at Close Brothers:
https://www.closebrothers.com/life-close-brothers#374017299-899295541

To find out more about our benefits:
https://www.closebrothers.com/employee-benefits

To find out more about our commitment to creating an inclusive environment:
Our Responsibility - Diversity and inclusion ¦ Close Brothers Group

#LI-CBAFL #LI-JN1 #LI-hybrid

At Close Brothers Group, we are all connected by our mission to be the best place in the UK for wealth professionals and their clients.

We believe that everyone should think ahead, have a financial plan and invest wisely. Our clients are professionals, business owners, individuals, charities, families, and employers, who rely on our clear financial advice and investment management services to preserve and grow their long-term savings and investments.

We are a team of about 900 people based in 15 offices across the UK. Our geographic footprint means we can combine a local approach with face-to-face services to enable strong, long-term relationships with our clients.

Sustainability is fundamental to our purpose and we have a responsibility to help address the social, economic and environmental challenges facing our business, colleagues and clients. We strive to do the right thing and are dedicated to helping the charities that matter most to our people.

Our vision is to develop an open and inclusive company that ensures everyone is valued, respected and included, so that in years to come our business will represent a diverse and inclusive workforce from the top down.

We look to recruit individuals from all different backgrounds. If this job is of interest to you but you do not meet every criteria then we encourage you still to apply as we are open to providing training opportunities. As an early adopter of hybrid working we are open to discussing all types of flexible working options, helping you to balance your work and home life.

Apply Now

Refine Your Search

team leader, planning & advice jobs in strathaven, slk

Customer Support and Collections Team Leader

Senior Accounts Assistant

Business Development Manager (BDM) - Paisley - Circa 41k Basic - 53k OTE Uncapped

School Support Team Leader - Forth Primary School

Learning Partner - Lanarkshire & Stirlingshire

Field Performance Team Leader

Client Service Team Leader 24/7 shift pattern

Editorial, Features & Digital Content Writer

Technical Team Leader (Application Support)

Credit Controller

Resource Administrator (4 Posts Incl 1 Temporary) - REQ06096

Specialist Customer Care – Intermediary Mortgage Expert

School Support Team Leader - St Cuthbert's Primary School

Accounts Receivable Representative 1 year Fixed Term (maternity cover)

Helpdesk Coordinator

Transportation Planning Officer - REQ06308

Community Wellbeing Advisor

Customer Service Coordinator

Operational Resilience and Continuity Lead

Retail & Wholesale Operations Manager

I want to receive the latest job alerts for team leader, planning & advice in strathaven, slk

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