Governance officer Work, Jobs in Street, Som (with Salaries)

Complaints and Governance Officer
Brunelcare —Bristol
- £31,406.53 - £38,870.37 a year
- Full-time
- Customer service
- Analysis skills
- Organisational skills
- Annual leave
- Employee assistance programme
Media and Communications Officer
Wells City Council —Wells
- Up to £31,364 a year
- Weekend availability
- Bachelor's degree
- Travel
- In-person
- Flexitime
Quick apply
13d
Estates Officer Specialist Estates Services
Somerset NHS Foundation Trust —Taunton
- £49,387 - £56,515 a year
- Full-time
- Annual leave
- Employee discount
14d
Team Leader Local Laws
Wellington Shire Council —Street
- £92,473 - £100,655 a year
- Full-time
- Restaurant
- Café
- Communication skills
9d
Partnerships Officer
Somerset Council —Taunton
- £28,142 a year
- Full-time
- Communication skills
- Annual leave
12h
Data Governance Manager
UK Hydrographic Office —Taunton
- £48,746 a year
- Part-time
- Hybrid work
- Presentation skills
7d
Alternative Provision Quality Assurance Officer
Bristol City Council —Bristol
- £35,412 - £39,152 a year
- Full-time
- Hybrid work
- Childcare
- Organisational skills
- Annual leave
- Flexitime
Head of Operations
ASDAN —Bristol
- £47,500 - £54,750 a year
- Full-time
- Hybrid work
- Management
- Supervising experience
- In-person
- Sick pay
Quick apply
Commercial Officer
Sierra Nevada Corporation Mission Systems UK,LTD —Bristol
- Full-time
- Microsoft Word
- Microsoft Excel
- ERP systems
Quick apply
Research Excellence Framework (REF) Programme Manager
Research England —Bristol
- £58,589 a year
- Full-time
- Hybrid work
- Project management
- No degree
- Agile
- Annual leave
- Flexible schedule
1d
IncludEd Data and Finance Officer
Bristol City Council —Bristol
- £35,412 - £39,152 a year
- Full-time
- Hybrid work
- Data analysis skills
- Organisational skills
- School
- Annual leave
- Flexitime
Paralegal / Legal Assistant
Amcor —Bristol
- Full-time
- Remote
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Senior Water Resources WINEP Officer - 14 Month Contract
South West Water —Bristol
- £45,000 - £55,000 a year
- No degree
- Mentoring
7d
Response Repairs Manager
Bristol City Council —Bristol
- £55,529 - £57,884 a year
- Full-time
- Hybrid work
- Management
- Organisational skills
- Leadership
- Annual leave
- Flexitime
Senior Contracts and Quality Officer
Bristol City Council —Bristol
- £42,839 - £46,142 a year
- Full-time
- Hybrid work
- Annual leave
- Flexitime
2d
Project Manager
Bristol City Council —Bristol
- £47,181 - £50,269 a year
- Full-time
- Project management
- IT
- Time management
9d
Regulatory / CASS Pillar Lead
M&G plc —Bath
- Full-time
- Annual leave
10d
Director of IT Delivery
University of Bristol —Bristol
- £82,955 - £110,045 a year
- Part-time
- Agile
- Annual leave
10d
Exchequer Finance Assistant (Accounts Receivable)
Somerset Council —Taunton
- £20,240 - £21,072 a year
- Hybrid work
- Customer service
- Continuous improvement
- IT
- Annual leave
Chair of IOP Publishing Board (IOPP)
Institute of Physics —Bristol
- £30,000 a year
- Part-time
10d

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Complaints and Governance Officer

Brunelcare -
Bristol

Apply Now

Job details

Full-time
£31,406.53 - £38,870.37 a year

Benefits

Cycle to work scheme
Annual leave
Employee assistance programme
Employee discount
Referral programme
Sick pay

Qualifications

Customer service
Complaint handling
Analysis skills
Organisational skills
Communication skills

Full job description

Are you a confident communicator who has experience dealing with customers, resolving concerns and helping services learn from feedback and improve?

Do you have a passion for customer service, a strong attention to detail and the ability to respond sensitively to customers, colleagues and their families?

If so, there has never been a better time to join our values-led Charity and help shape a high-quality, safe and customer-focused complaints process.

About the role

We have an exciting opportunity for a Complaints and Governance Officer to lead Brunelcare’s centralised complaints process, including the handling, recording and monitoring of complaints across the Charity’s services in line with policies, agreed timescales and regulatory expectations.

You will work closely with colleagues across the Charity, supporting complaints investigation processes, keeping customers up-to-date and identifying and sharing learning from complaints to promote continuous improvement.

You will be responsible for leading and coordinating Brunelcare’s complaints activities, maintaining accurate and timely records and reporting on key findings, trends and learning to the Executive Team and Board.

Key responsibilities:

Coordinate and support complaints investigations from acknowledgement through to resolution and learning.
Work with colleagues across all of the Charity’s services to gather relevant information and agree appropriate complaints responses.
Draft clear, timely and empathetic responses and be the key point of contact for complainants.
Monitor complaints response timescales, required escalation, agreed resolutions and follow-up actions.
Identify themes, trends and learning from complaints to support continuous improvement.
Drive good complaints standards and handling throughout the Charity by providing guidance, sharing best practice and developing and delivering training.

About you

You are a professional with strong written communication skills, who possesses empathy and confidence in dealing with sensitive and complex issues.

You will have experience in customer service environments and the ability to liaise with individuals across the Charity and can challenge constructively and follow-up agreed actions.

It is essential that you have a keen eye for detail and strong organisational skills to support improvement and compliance.

To be successful in this role, you will have:

Experience handling complaints, dealing with customers and undertaking complaints investigations.
Strong written and verbal communication skills and the ability to build effective working relationships across teams
A professional and sensitive approach when communicating with customers.
Strong analytical skills with the ability to analyse information, identify trends and key issues, and develop learning and improvement plans.
A proactive, resilient and improvement focused approach.
An understanding of confidentiality, record keeping and the importance of effective complaint handling.
Knowledge of relevant regulatory expectations, such as the Housing Ombudsman Complaint Handling Code or CQC requirements, would be advantageous.

Job Benefits

Competitive rates of pay
Equivalent to 33 days of paid annual leave (inclusive of bank holidays), increasing to the equivalent of 36 after 5 years’ service (pro-rata)
Access to a fully funded Medicash Health Plan to save up to £995 on health essentials; like going to the dentist or opticians and access to telephone and video GP appointments
Free enhanced DBS Check
Blue Light Card discount service, offering online and high street discounts
Cycle to Work Scheme
Company Sick Pay
Care First Employee Assistance Programme (provides a range of free, confidential services) and in-house Mental Health First Aiders available
£200 refer a friend bonus

Brunelcare is committed to equity, equality, diversity and inclusion, and this is embedded in our strategy and supported through our policies and processes. We welcome the opportunity to make reasonable adjustments where this would support you to make an application.

Established in 1941, Brunelcare is an award-winning Bristol based charity providing high-quality housing, care, and support for older people in the South West.

Today, across Bristol, South Gloucestershire, and Somerset, Brunelcare works to support people to remain as independent as possible, for as long as possible.

The extensive range of our services means that people can stay with us however their needs may change.

We are also widely recognised for our expertise and excellence in caring for people living with dementia, and for supporting their families.

As a charity, we do not pay dividends to shareholders, and any profit we make is reinvested back into the services we provide.

Apply Now

Refine Your Search

governance officer jobs in street, som

Complaints and Governance Officer

Media and Communications Officer

Estates Officer Specialist Estates Services

Team Leader Local Laws

Partnerships Officer

Data Governance Manager

Alternative Provision Quality Assurance Officer

Head of Operations

Commercial Officer

Research Excellence Framework (REF) Programme Manager

IncludEd Data and Finance Officer

Paralegal / Legal Assistant

Senior Water Resources WINEP Officer - 14 Month Contract

Response Repairs Manager

Senior Contracts and Quality Officer

Project Manager

Regulatory / CASS Pillar Lead

Director of IT Delivery

Exchequer Finance Assistant (Accounts Receivable)

Chair of IOP Publishing Board (IOPP)

I want to receive the latest job alerts for governance officer in street, som

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