Freight Co-ordinator
Location: Stromness, Orkney, KW16 3BH
Salary: £32,755 plus excellent benefits
Schedule: Full time 35 hours per week– flexibility required to support a 24/7 operational service and work 1 in 3 weekends.
Ready to impact a better future?
As a Freight Co-ordinator in our Transport team, you’ll play a key role in delivering a safe, efficient and high-quality freight service across the NorthLink Ferries contract. You’ll help ensure the smooth movement of goods between the Scottish mainland and the Northern Isles, supporting communities that rely on this essential lifeline service.
This is a dynamic, operational role where your coordination skills, leadership capability and ability to respond to changing demand will have a direct impact. You’ll work closely with colleagues, customers and partners to ensure services are delivered safely, efficiently and to the highest standards.
What you’ll do as a Freight Co-ordinator
You’ll be entrusted to:
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Manage the day-to-day delivery of freight operations across multiple ports and locations.
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Coordinate freight schedules, adapting plans to meet demand, operational needs and weather disruption.
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Lead and support frontline teams and subcontractors to ensure high levels of performance and productivity.
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Build and maintain strong relationships with customers, stakeholders and operational partners.
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Monitor and prioritise freight bookings, ensuring timely and efficient allocation of resources.
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Analyse operational performance and market trends to support planning and continuous improvement.
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Ensure compliance with safety, quality and contractual standards, including ISO-aligned processes.
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Support business continuity, risk management and emergency response activities.
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Oversee equipment, facilities and supplier performance across operational sites.
Does this sound like you?
You’ll be a great fit for this role if you have:
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Experience in a transport, logistics or operational coordination environment highly desirable alternatively previous experience working within customer service background is essential.
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Strong organisational and planning skills with the ability to manage competing priorities.
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Excellent communication skills and the ability to engage with stakeholders at all levels.
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A proactive mindset with strong problem-solving and decision-making ability.
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Experience using Microsoft Office tools, particularly Excel (Power BI desirable).
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A flexible and resilient approach, suited to a fast-paced, 24/7 operational environment.
Discover all you need to keep growing
We’re one of the top 1% of international employers, so you can have confidence you’ll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we’re proud to offer clear development opportunities – and the support and tools to help you seize them.
What we offer
Holidays: 25 days plus bank holidays (and the option to buy up to five additional leave days each year)-
Pension: Up to 6% contributory pension scheme
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Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression
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Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, and 24/7 access to a virtual GP service
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Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
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Charity: Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
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Employee networks: Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds.
Let’s impact a better future, together. Apply today.
About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.
Apply
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.
At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.
