Customer experience leader Work, Jobs in Strood, Ken (with Salaries)

Customer Service Consultant
HSBC Global Services Limited —Chatham
- From £27,200 a year
- Full-time
- Customer service
- Communication skills
- Employee discount
5d
Short-term Temporary Team Member
NEXT —Rochester
- £8.28 - £12.71 an hour
- Part-time
- Employee discount
13d
Bar staff / 738 - The Golden Lion, Rochester
J D Wetherspoon plc —Chatham
- £12.81 an hour
- Weekend availability
- Bar
- No experience needed
- Hotel
- Annual leave
- Employee discount
2d
Executive Assistant
OSB Group —Chatham
- £44,000 - £48,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
6d
Customer Experience Executive
Commercial Services Group —Aylesford
- £25,948 a year
- Full-time
- Hybrid work
- Customer service
- ERP systems
- Organisational skills
- Annual leave
Quick apply
People & Service Team Leader
River Island —Grays
- Weekend availability
- Sales
- Leadership
- Communication skills
- Annual leave
- Employee discount
Quick apply
Customer Team Leader
Co-op —Ashford
- £14.48 an hour
- Overtime
- Merchandising
- Bakery
- Team management
- Store discount
- Employee discount
5d
Assistant Store Manager (Full-Time)
Pandora Jewelry —Gillingham
- £31,725 - £38,400 a year
- Full-time
- Sales
- Organisational skills
- Communication skills
- Employee discount
Retail Customer Service
Entain —Snodland
- Overtime
5d
Customer Experience Lead
Jewells —Grays
- Sales
- Customer service
- Paid training
- Employee discount
3d
Team Leader Customer Service
Hedin Automotive London Ltd —Dartford
- Rotating shift
- CRM software
- Management
- Customer service
- Annual leave
- Employee assistance programme
Team Leader
Flaming Grill —Chatham
- Up to £13 an hour
- Full-time
- Employee assistance programme
- Employee discount
Student Support Manager - Residential
Oxford International Education Group —London
- £700 a week
- Full-time
- Childcare
- Working with children
- Team management
Quick apply
Sales Administrator
Pineapple Contracts —Aylesford
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Microsoft Office
- Free parking
- Annual leave
Quick apply
Team Leader
ASDA —Sittingbourne
- £16.25 an hour
- Weekend availability
- Communication skills
- Employee assistance programme
- Employee discount
4d
Customer Service Assistant
Hornblower —London
- £12.71 an hour
- Full-time
- Hospitality
- Customer service
- First Aid Certification
Quick apply
Customer Service Assistant - Ebbsfleet International Station
Network Rail —Swanscombe
- £27,464 a year
- Weekend availability
- English
- Communication skills
- Annual leave
11d
Team Leader
Hungry Horse —Chatham
- Up to £13 an hour
- Full-time
- Employee assistance programme
- Employee discount
7d
Customer and Trading Manager - Online
Sainsbury's —Royal Tunbridge Wells
- From £31,700 a year
- Management
- Customer service
- Leadership
- Employee discount
9d
Team Assistant
PSA PERFORMANCE CENTRE —Gillingham
- £12.71 an hour
- Part-time
- Hospitality
- Management
- First Aid Certification
Quick apply

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Customer Service Consultant

HSBC Global Services Limited -
Chatham

Apply Now

Job details

Full-time
From £27,200 a year
5 days ago

Benefits

Company pension
Private medical insurance
Employee discount

Qualifications

Customer service
Communication skills

Full job description

What you'll do

As a Customer Service Consultant, you’ll provide an outstanding service we can all be proud of, educating our customers to enable them to use our digital platforms, giving them a choice of how they wish to bank with us. Our Customer Service Consultants actively raise fraud awareness protecting our customers and will identify and support those who are in potentially vulnerable situations or have more complex needs ensuring financial inclusion for all.

We’re looking for people who are passionate about delivering an outstanding customer experience, people who are ambitious and have a helpful personality. Previous Customer Service experience is helpful but is not essential. What we’re really interested in is someone who can hold a conversation and who has a genuine passion for going above and beyond for customers – everything else we can teach you!

At HSBC we’re passionate about coaching and developing our people, you’ll have access to our learning platform and the opportunity to develop yourself and your career further.

Within this role you’ll:

Play a pivotal role within our Branch Customer Service Team by being the first point of contact for our customers, take ownership of their individual needs and deliver an exceptional customer experience
Play an integral part in customer education around HSBC digital services and fraud awareness
Identify customers who are in vulnerable situations and determine the best way we can support them
Help our customers with more complex banking needs to ensure they feel supported in their choices

What do I need to be successful?

Demonstrate excellent communication skills enabling you to engage in effective conversations, build strong connections and show empathy to our customers
The ability to take ownership of customer enquiries through to resolution, you’ll pride yourself on delivering a customer experience that exceeds expectations, delivering a personalised, friendly and efficient service
Be resilient to a continuous changing environment

When & where you'll work

This is a full-time role that requires you to work 35 hours per week between the hours of Monday to Friday 09:00-17:00 and Saturday 09:00-13:30. (Not all our branches are open on a Saturday). Please note if you are on a student visa that does not allow you to work 35 hours per week, unfortunately, we will not be able to progress your application. There may be times when we may ask you to support other local branches within a reasonable distance to you with any additional costs reimbursed in line with HSBC Expenses Policy.

Your Training

You’ll receive full training in-branch to get you up to speed with the specifics of your job role, the systems you will use, as well as the products and services that HSBC offer. Our Customer Service Consultant training course is 9 days in total split over 3 weeks. As our training is important, we require you to attend the whole course therefore you will be unable to take holidays during your training period.

What You’ll Get!

We offer an attractive starting salary of £27,200 based on 35 hours per week, plus an annual discretionary performance bonus.

You’ll also receive:

Over six weeks’ holiday. This includes bank and public holidays with the option to buy more
Perks at Work Benefit where you will be able to access to 30,000+ national and local employee discounts
A market-leading employer pension contribution
BUPA Healthcare
Life Assurance, equivalent to four times your annual salary
Access to a flexible benefits platform offering upgrades to Health Club Memberships, Retail Voucher Cards, Car Breakdown Cover and more
Sharesave schemes – a monthly savings plan linked to an option to buy shares in HSBC at a discounted rate

Opening up a world of opportunity.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk:

Email: [email protected]

Telephone: +44 207 832 8500

Apply Now

Refine Your Search

customer experience leader jobs in strood, ken

Customer Service Consultant

Short-term Temporary Team Member

Bar staff / 738 - The Golden Lion, Rochester

Executive Assistant

Customer Experience Executive

People & Service Team Leader

Customer Team Leader

Assistant Store Manager (Full-Time)

Retail Customer Service

Customer Experience Lead

Team Leader Customer Service

Team Leader

Student Support Manager - Residential

Sales Administrator

Team Leader

Customer Service Assistant

Customer Service Assistant - Ebbsfleet International Station

Team Leader

Customer and Trading Manager - Online

Team Assistant

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