Resident service agent Work, Jobs in Strood, Ken (with Salaries)

Client Resident Liaison Officer - Social Housing
Sureserve —Dartford
- £28,000 - £32,000 a year
- Microsoft Outlook
- Microsoft Office
- Administrative experience
- Annual leave
- Employee assistance programme
Quick apply
Resident Service Agent
NAA-Jones Lang LaSalle Resources —London
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
Apprentice PWP - Therapy for You (EPUT) - South East Essex
Essex Partnership University NHS Foundation Trust —Rochford
- £28,392 - £31,157 a year
- Full-time
- Hybrid work
- English
- University
5d
Private Sector Housing Technical Assistant
Medway Council —Chatham
- £24,558 a year
- IT
Development Manager
Churchill Retirement PLC —Blackheath
- £26,000 a year
- Monday to Friday
- Microsoft Excel
- Microsoft Outlook
- Customer service
Leasing Agent (Summer Intern)
CompassRock International —Croydon
- £26,500 - £27,000 a year
- Seasonal
- Sales
- Customer service
- Analysis skills
- Annual leave
- Sick pay
Quick apply
5d
Principal Planning Officers
Royal Borough of Greenwich —London
- £45,750 - £52,194 a year
- Full-time
- Communication skills
5d
Property Team Manager
Rendall & Rittner —London
- Full-time
- Management
- IT
- In-person
- Employee assistance programme
- Employee discount
13d
Senior Planning Officer/Planning Officer
Maidstone Borough Council —Maidstone
- £40,573 - £49,439 a year
- Full-time
- Hybrid work
- Management
- Travel
- IT
- Free parking
- Employee assistance programme
5d
Senior Planning Technician
Lewisham Council —London
- £40,404 - £41,637 a year
- Full-time
- Hybrid work
- IT
- Communication skills
1d

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resident service agent jobs near strood, ken

Client Resident Liaison Officer - Social Housing

Sureserve -
Dartford

Quick apply

Job details

£28,000 - £32,000 a year

Benefits

Annual leave
Company pension
Employee assistance programme
Employee discount
Enhanced paternity leave

Qualifications

Microsoft Outlook
Microsoft Office
Administrative experience
Organisational skills
Construction
Communication skills

Full job description

The Sureserve Group of businesses provides market-leading compliance and energy services across the UK, with 4000 employees working from over 20 offices.

Sureserve Compliance South, delivers heating services within the social housing sector across London & the South East. We support our clients across domestic gas, commercial gas, renewables, and electrical services. We are London’s largest, most successful gas contractor, focusing on long-term contracts with our clients to offer our staff job security and progression opportunities.

Role

The role of our Client Resident Liaison Officer is to act as the main point of contact for our client and be a customer contact for compliance, relevant queries, complaints, and complex issues. The role also involves daily administration/client reporting and will be based in the Dartford office.

Act as the main point of contact for escalated calls from Customer Service Agents
Work closely with operations/managers and liaise with customer to ensure smooth resolution of any complex issues, maintaining regular contact to keep customers informed of progress
Act as a mediator to prevent issues being escalated and reduce the number of formal complaints being raised
Update and provide compliance & repair reports to client
Call customers to arrange appointments for follow up works
Support the Customer Service Agents by providing feedback on common causes of complaints and work with the team leaders to support coaching and training needs
Liaise with Contract Administrators to keep appraised of any issues likely to arise on individual contracts
Assist the Complaints and Performance Officer in recording complaints and responding to complaints and requests for compensation, monitoring complaints to resolution while keeping customer up to date with progress
Attend Contract meetings
All associated ad-hoc administrative duties

The successful candidate will have

Previous administrative experience, preferably from a social housing/construction background
Able to provide a high level of courteous, professional customer service
Proficient in MS Office, in particular, Outlook and Excel
Good written and verbal communication skills
Flexible attitude with strong organisational skills

What we can offer you

We offer a range of benefits designed to support your lifestyle whilst working for Sureserve and outside of work, some of these include:

Competitive salary
Contributory Pension scheme
Life assurance
28 days annual leave inclusive of bank holidays, rising 1 per year of service to a max of 33 days
Enhanced maternity, paternity, adoption leave, and other family friendly policies such as carer’s leave, neonatal leave, IVF, and assisted conception leave.

In addition, the role offers:

Sureserve Benefits Hub, accessing over 1000’s retail discounts
Virtual GP service, 24/7, 365 days, available for employees and your immediate family
Employee assistance programme (EAP), available 24/7. 365 days, for employees and your immediate family
Bike2Work scheme
Home & Electronics – salary sacrifice purchase scheme

Sureserve is an equal opportunities employer, dedicated to nurturing a diverse and inclusive work environment. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status

Reasonable adjustments
As part of our commitment to Inclusivity, we offer reasonable adjustments throughout the recruitment process for individuals who may require them. If you feel you need any adjustments, please contact [email protected]

Pre-employment checks
Successful applicants will be subject to eligibility checks with a 3rd party, including the right to work in the UK and DBS checks

Quick apply

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resident service agent jobs in strood, ken

Client Resident Liaison Officer - Social Housing