Customer support coordinator Work, Jobs in Stroud, Gls (with Salaries)

(Fixed Term) Sales Coordinator
Freemans Event Partners —Gloucester
- Weekend availability
- Microsoft Excel
- Microsoft Office
- Analysis skills
- Employee assistance programme
- Life insurance
Quick apply
WCA Site Coordinator
Serco Group —Gloucester
- £28,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- Travel
- Communication skills
- Annual leave
- Employee assistance programme
9d
Customer Experience & Operations Coordinator
Flying Changes Equestrian Tailoring —Cirencester
- £14 - £16 an hour
- Hybrid work
- CRM software
- Customer service
- AI
- Flexible schedule
2d
Customer Support Coordinator
Taylor Wimpey —Bristol
- Customer service
- Annual leave
- Employee discount
Administrator / Customer service Co-ordinator
DW Dunn Ltd —Cirencester
- £14 - £15 an hour
- Part-time
- Customer service
- English
- In-person
- Free parking
Quick apply
9d
Swimming Academy Programme Coordinator
Westonbirt Schools —Tetbury
- Up to £30,000 a year
- Full-time
- Supervising experience
- Leadership
- Communication skills
- Free parking
- Employee discount
Quick apply
7d
Sales Co-ordinator
TC Group —Bristol
- Up to £26,300 a year
- Full-time
- CRM software
- Sales
- Microsoft Office
- Annual leave
Quick apply
8d
Mobile Hire & Sales Coordinator
GAP Group —Tewkesbury
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Sales
- Annual leave
Customer Care Co-ordinator
BarrattDevelopments —Bristol
- Customer service
- Microsoft Office
- Programmable logic controllers
Site Coordinator Manager
Serco Group —Bristol
- Full-time
- Microsoft Office
- Travel
- Communication skills
- Annual leave
- Employee assistance programme
2d
Sales Co-Ordinator
Just Global HR —Swindon
- Full-time
- Sales
- Communication skills
- Negotiation
Quick apply
Transient Co-ordinator (Front Desk) Full Time
Delta Hotels by Marriott St Pierre Country Club —Chepstow
- Weekend availability
- Customer service
- Hotel
- Supervising experience
- Employee assistance programme
- Employee discount
Quick apply

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customer support coordinator jobs near stroud, gls

(Fixed Term) Sales Coordinator

Freemans Event Partners
Gloucester

Quick apply

Job details

Permanent | Full-time

Benefits

Company pension
Employee assistance programme
Life insurance
Referral programme

Qualifications

Sales support
Microsoft Excel
Microsoft Office
Analysis skills
Organisational skills
Account management
Communication skills

Full job description

To support the commercial activities of the department by providing a professional and efficient first point of contact for customers, ensuring sales opportunities are optimised whilst maintaining first-class customer service.

To act as a key link between Sales, Buying, Logistics and Operations teams, ensuring customer requirements are delivered efficiently and profitably whilst maintaining excellent customer service standards.

Main duties and responsibilities;

Take ownership of day-to-day management of customer accounts, building and maintaining strong customer relationships and identifying opportunities for account growth
Act as the first point of contact for customer and operational queries during weekend working periods, ensuring issues are handled promptly, accurately and escalated where appropriate
Process and manage customer orders efficiently, ensuring all quantities, pricing, discounts and delivery requirements are accurate and communicated effectively
Proactively identify and maximise sales opportunities through upselling, cross-selling and customer engagement activity
Produce, analyse and interpret sales reports and performance data, identifying trends and making recommendations to improve sales performance and operational efficiency
Monitor customer purchasing patterns and provide insight to support sales and buying decisions
Take ownership of the resolution of customer issues, delivery concerns and product queries
Liaise closely with Buying, Logistics and Warehouse teams to ensure customer requirements can be fulfilled effectively and efficiently
Assist with aged debt monitoring, customer payment management and pre-emptive credit control activities
Create and maintain sales databases, customer records and reporting documentation as required
Provide support and guidance to Sales Coordinators and act as a point of escalation for day-to-day queries where required
Provide support and decision-making capability during periods of Team Leader absence
Support onboarding and training of new team members where required
Undertake any additional duties required for the effective operation of the department
Take into consideration sustainable solutions and best practices to support the company-wide sustainability strategy and reduce environmental impact

Essential;

Previous experience within a sales support, internal sales or customer account management environment
Strong commercial awareness and customer-focused approach
Excellent communication and relationship-building skills
Strong analytical and problem-solving ability
Ability to identify opportunities and proactively improve processes
Good financial understanding and ability to reconcile figures
Fully ICT literate and competent in all Microsoft Office applications
Intermediate to advanced Excel capability
Strong organisational skills with the ability to prioritise workload effectively
Ability to work independently and make decisions within agreed guidelines
Strong attention to detail and administrative capability

About you;

Personable, positive and resilient.
Team player with strong work ethic able to use own initiative.
Pragmatic approach to problem solving and ability to use initiative as appropriate.
Must be able to work flexibly to meet the needs of the business, including occasional unsociable and weekend hours at peak times.

In return for your hard work, we offer many great benefits…

28 day holiday allowance plus bank holidays on top.
Life cover, income protection, company matched pension scheme, employee assistance programme and eyecare vouchers.
The opportunity to earn some extra cash by using our refer a friend programme.
We also have fortnightly team lunches and regular social activities, plus the opportunity to be involved in some of the UK’s most prestigious sporting events and festivals!

Job Types: Permanent, Full-time

Benefits:

Life insurance

Application question(s):

Why have you applied for this role?
What are your salary expectations?

Work Location: In person

Quick apply

Refine Your Search

customer support coordinator jobs in stroud, gls

(Fixed Term) Sales Coordinator

WCA Site Coordinator

Customer Experience & Operations Coordinator