Role Overview
The Ecommerce Assistant supports the day-to-day running of our ecommerce activity across both trade stockists and direct-to-consumer channels. This role plays an important part in ensuring our online product information, website content, promotions, and digital assets remain accurate, organised, and up to date.
Working closely with the Ecommerce & Digital Solutions Executive and the Retail & Digital Sales Manager, this position is ideal for someone looking to begin a career in ecommerce and digital operations, with an interest in online retail, digital marketing, and data-driven decision making.
The successful candidate will be highly organised, detail-oriented, proactive, and keen to learn new systems and processes
Location: Stroud, Cotswold
Reporting to: Ecommerce & Digital Solutions Executive
Job Type: Full Time (37.5 hours per week) with flexibility as the season dictates.
About Bramblecrest
Bramblecrest is a leading outdoor furniture brand dedicated to combining innovative design, quality craftsmanship, and sustainable materials to create exceptional products for our customers. Our core focus is to enhance outdoor spaces with premium garden furniture and accessories. We are expanding our team and seeking versatile individuals who excel in customer service and sales support roles. Based in the Cotswolds near Stroud, we are a team of over 60 dedicated professionals.
Our Culture
As an Employee Ownership Trust (EOT), we believe in a collaborative culture and a rewarding work environment, where people can be themselves and feel supported to reach their full potential. As employees, you are part of a trust holding the majority of the company’s shares; this structure offers various benefits to employees.
We are committed to upholding our four core company values in everything we do:
- Teamwork
- Reputation
- Being Driven and Successful
- Doing The Right Thing the Right Way
These principles guide our actions, decisions, and interactions. They influence every person we hire, every achievement we celebrate and every choice we make.
Core Responsibilities
1. Product Information & Data Management
- Maintain and update product information across ecommerce platforms, ensuring all product descriptions, specifications, dimensions, pricing, imagery, and attributes are accurate and consistent.
- Support data preparation and organisation for wider business digital innovation systems and projects, ensuring information is accurate, structured, and ready for use across internal platforms and processes.
2. Website Content & Merchandising
- Assist with regular website updates, including product uploads, category management, homepage updates, and content amendments. Help ensure products are presented clearly and effectively online
3. Ecommerce Promotions & Campaign Support
- Support the setup and execution of website promotions, seasonal campaigns, and pricing updates. Ensure promotional activity is implemented accurately and on time across ecommerce platforms and digital channels.
4. Reporting & Data Administration
- Assist with the preparation of weekly reports and ecommerce performance data. Support the wider team by gathering, organising, and maintaining data used for sales analysis, stock monitoring, and digital performance reporting.
5. Email Marketing Assistance
- Provide support with email marketing activity, including building audience lists, and assisting with automated customer journeys.
6. Digital Asset & Image Coordination
- Organise and manage digital assets including product imagery, banners, and marketing materials. Carry out basic image resizing and formatting to ensure assets are suitable for website, email, and marketplace use.
7. Ecommerce Research & Market Monitoring
- Monitor competitor websites, online retail trends, and ecommerce activity. Share findings and insights with the wider team to support ongoing improvements and digital development opportunities.
8. Ecommerce Administration & Operational Support
- Provide general administrative support across ecommerce operations, including organising files, maintaining digital records, and assisting with day-to-day ecommerce tasks. Support the wider digital team in ensuring efficient and smooth running of ecommerce processes.
Key Skills
- Strong attention to detail and organisational skills
- Good written communication skills
- Knowledge of Microsoft Excel
- Interest in ecommerce, and data analysis
- Comfortable working with digital systems and learning new platforms
- Proactive attitude with willingness to learn
- Team player with a positive and adaptable approach
Desirable
- Previous experience in an administrative, retail, ecommerce, or digital role
- Familiarity with ecommerce platforms, CMS systems, or marketplaces
- Basic understanding of digital marketing or email marketing platforms
Additional Information
Role Benefits
- Salary: £25k-£27k (FTE), dependent on experience
- Annual holiday entitlement: 25 working days, plus statutory holidays
- Increased annual leave with length of service
- Learning and development opportunities
- Company social events
- Nest Pension contributions
- Free on-site parking
- Employee product discount
- Career progression with support and training
Bramblecrest is an equal opportunities employer.
We welcome applications from all qualified candidates regardless of background or personal circumstances.
Benefits:
- Company events
- Employee discount
- On-site parking
- Profit sharing
Ability to commute/relocate:
- Stroud GL6 8GA: reliably commute or plan to relocate before starting work (required)
Experience:
- Ecommerce Assistant: 1 year (preferred)
Work Authorisation:
- United Kingdom (required)
Work Location: In person
Pay: £25,000.00-£27,000.00 per year
Benefits:
- Company events
- Employee discount
- Free parking
- On-site parking
Application question(s):
- This is a full-time, office-based role in Stroud (GL6 8GA). Because direct public transport links to our site are limited, please confirm you have checked the location and have reliable means to commute here.
Work Location: In person
