Operations lead Work, Jobs in Stroud, Gls (with Salaries)

Operations and Customer Service Lead
Field Doctor —Tewkesbury
- Up to £32,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Travel
- In-person
- Annual leave
- Work from home
Quick apply
12d
Membership & Insurance Operations Lead
BABTAC Ltd —Gloucester
- From £30,000 a year
- Part-time
- CRM software
- Microsoft Office
- Business development
- Annual leave
- Sick pay
Quick apply
4d
Senior / Lead Project Manager
Renishaw —Wotton-under-Edge
- Up to £55,000 a year
- Full-time
- Hybrid work
- Computer literacy
- Mentoring
- Communication skills
- Free parking
- Employee assistance programme
5d
Engagement Manager - Business Growth Team
NCC —Bristol
- £58,341 - £73,057 a year
- Call to connect
- Hybrid work
- Business development
- University
- Manufacturing
- Flexible schedule
Production Team Leader - Assembly
Safran —Gloucester
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Continuous improvement
Product Lead – Weapon Systems Operations Equipment Team
MBDA —Bristol
- £65,000 a year
- Full-time
- Hybrid work
- In-person
- Free parking
- Relocation assistance
Production Team Leader
Safran —Gloucester
- From £47,461 a year
- Full-time
- Supervising experience
- Continuous improvement
- Manufacturing
Production Team Leader
EssilorLuxottica —Thornbury
- Continuous improvement
- Quality control
- Training & development
Business Line Lead (General Manager) - Sensing & Communications
Rowden —Bristol
- Full-time
- Hybrid work
- Management
- Business development
- Travel
Quick apply
Animal Care - Project Lead
Brandon Trust —Bristol
- £26,358 - £27,962 a year
- Weekend availability
- Supervising experience
- Mentoring
- Communication skills
- Employee discount
- Referral programme
Global Cyber Operations Lead
Fidelity International —Kingswood
- Full-time
- Continuous improvement
- Team management

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Operations and Customer Service Lead

Field Doctor
Tewkesbury

Quick apply

Job details

Permanent | Full-time
Up to £32,000 a year
12 days ago

Benefits

Casual dress
Annual leave
Company pension
Work from home
Employee discount
On-site parking

Qualifications

Customer service call handling
Ticket management
Process improvement
Complaint handling
Warehouse management
Analysis skills
Supply chain and logistics experience
Management reporting
Supply chain warehousing
Customer interaction
Root cause analysis
Supply chain customer service
Analytics

Full job description

Operations & Customer Service Lead

£32,000 DOE

Location: Hybrid - Must live within 1 hour of Redditch, and ideally 1-1.5 hours of Weston-Super-Mare

Travel: 1 day per week in Redditch, 1–2 visits per month to South West base (Weston-super-Mare/Bath)

At Field Doctor, we create chef-made, dietitian-designed, supercharged frozen meals that support better health. Delivered straight to our customers' doors nationwide, our award-winning meals help people meet their dietary needs without sacrificing flavour. We are a fast-growing, entrepreneurial team looking for a proactive leader to take ownership of our day-to-day operations and liaison with our fulfilment partner and be part of the customer service team.

As our Operations & Customer Service Lead, the role is two-part and very much 50/50 between Ops and Customer Service:

1. You will be the driving force behind our on-time, in-full delivery network. You will own the operational performance of our fulfilment partner (Oakland International), manage stock and courier relationships (DPD & HIVED), and

2. You’ll be part of the Customer Service team, working very closely with our Customer Service Advisor, responding to customer tickets and calls, and then turning that customer feedback into operational improvements.

Key responsibilities:

Operations, Fulfilment & Warehouse Management: Act as the main link between internal teams and Oakland's warehouse, spending at least 1 day/week on-site to investigate picking, packing, and customer order discrepancies.
Stock & Inventory Management: Monitor stock levels, Best Before report and dry ice requirements in order to identify discrepancies, operational concerns and reduce stock loss
Logistics & Courier Performance: Manage courier partners (DPD & HIVED), monitor delivery performance (OTIF/NI metrics), and resolve logistics issues or adverse weather challenges.
Temperature Control & Seasonal Planning: Monitor weather conditions, best-before dates, and dry ice requirements to ensure frozen meals arrive in perfect condition.
Product & Meal Set-up: Coordinate the operational set-up and flow-store integration for new meals and product launches.
Operational Reporting, KPIs & Performance: Review daily reports, identify trends and operational/customer service issues and follow up with relevant teams in order to resolve problems and identify and implement service and process improvements.
Customer Support: As part of our Customer Service team responding to customers on Gorgias (software) and telephone to deal with day to day customer issues, as well as helping to resolve complex complaints, process goodwill gestures, and feed customer insights back into operations.

What We Offer

£32,000 salary (DOE)
25 days annual leave + bank holidays
Generous employee discount on our products
Company pension scheme

Who we are looking for:

To be successful in this role we need someone with the following skills and experience:

Operational & Logistics Experience: Proven track record in operations, supply chain, or third-party logistics (3PL) management, ideally within the food, cold-chain, or e-commerce sector.
Courier & Performance Management: Experience managing delivery partners (such as DPD), tracking service level agreements (SLAs), and monitoring key performance metrics like OTIF (On-Time In-Full).
Inventory & Quality Control: Strong stock management skills with experience handling reporting, waste reduction, and maintaining strict product quality control standards.
Customer-Centric Problem Solver: Ability to handle complex customer service enquiries and complaints (preferably via tools like Gorgias), using direct feedback to root-cause and fix operational failures.
Self-Motivated & Adaptable: Comfortable working independently across a field-based/hybrid model, managing multiple priorities, and traveling regularly between key sites.
Data & Process-Driven: Strong analytical mindset with proficiency in reading operational reports, maintaining spreadsheets, and systematically onboarding new products into systems.

Pay: Up to £32,000.00 per year

Benefits:

Casual dress
Company pension
Employee discount
On-site parking
Work from home

Application question(s):

Are you located within an hour of Redditch and willing/able to travel to both there and Weston Super Mare when required?
Do you have your own car/transport?
What is your current salary?
What is your notice period?

Work authorisation:

United Kingdom (required)

Work Location: Hybrid remote in Tewkesbury GL20 8SL

Quick apply

Refine Your Search

operations lead jobs in stroud, gls

Operations and Customer Service Lead

Membership & Insurance Operations Lead

Senior / Lead Project Manager

Engagement Manager - Business Growth Team

Production Team Leader - Assembly

Product Lead – Weapon Systems Operations Equipment Team

Production Team Leader

Production Team Leader

Business Line Lead (General Manager) - Sensing & Communications

Animal Care - Project Lead

Global Cyber Operations Lead

I want to receive the latest job alerts for operations lead in stroud, gls

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