Rialtas, part of the global Harris Computer family, is looking for a motivated and customer-focused Customer Success Executive (Junior) to help build and strengthen relationships with our valued customers.
This is an exciting opportunity for someone looking to develop a career in Customer Success. Whether you have experience in customer service, account coordination, sales support, administration, software support, or you're a recent graduate looking to start your career, we'd love to hear from you.
Working closely with our Head of Sales and wider teams, you'll learn how to manage customer relationships, improve customer satisfaction, and identify opportunities to help our customers get the most value from our solutions.
Our offices are located in Uffcott, Wroughton near Swindon, easily accessible from Junctions 15 and 16 on the M4. This is a hybrid role, with on-site presence to be agreed. Occasional travel to client sites and UK-wide conferences will be required.
What you will do
As a Customer Success Executive (Junior), you will:
Customer Retention & Growth
Support the delivery of our customer success strategy to strengthen relationships with existing customers.
Build positive relationships with customers through regular communication and proactive engagement.
Support key customer accounts, helping to ensure high levels of customer satisfaction and engagement.
Assist in identifying opportunities for upselling and cross-selling within existing customer accounts.
Work closely with the Head of Sales to support customer communications, campaigns and engagement activities.
Contribute to initiatives aimed at improving customer satisfaction and Net Promoter Score (NPS).
Revenue & Performance Management
Support activities that help improve customer retention and reduce customer churn.
Assist in identifying opportunities to increase customer value and engagement.
Work towards agreed Customer Success and sales-related KPIs.
Monitor customer activity and help maintain accurate records of customer interactions and outcomes.
Support the team in tracking key metrics such as customer satisfaction, retention and engagement.
Collaboration & Communication
Work closely with the Head of Sales to support customer growth initiatives and communication plans.
Collaborate with Professional Services and other internal teams to ensure a positive customer experience.
Build strong working relationships across the business to help deliver excellent customer service.
Share customer feedback and insights to support continuous improvement of our products and services.
Reporting & Insights
Maintain accurate customer records, activity updates and account information within CRM systems.
Assist in preparing reports on customer engagement, retention and satisfaction.
Support the development and maintenance of Customer Account Plans for key customers.
Help identify customer trends, risks and opportunities and share these with the wider team.
Contribute to data-driven decision making through accurate reporting and administration.
What we are looking for
We're looking for someone who is enthusiastic, organised and enjoys working with people and who embodies our values (harriscomputer.com).
Skills & Experience
We welcome applications from candidates with experience in:
Customer Service
Customer Support
Account Coordination
Sales Support
Administration
Relationship Management
or graduates looking to start a career in Customer Success.
You don't need previous Customer Success experience to be successful in this role.
We would love to see:
Excellent communication and interpersonal skills.
A genuine passion for helping customers.
Strong organisational and time management skills.
Confidence building relationships with a variety of stakeholders.
A willingness to learn and develop new skills.
Good attention to detail and problem-solving abilities.
Experience using Microsoft Office and CRM systems would be beneficial but is not essential.
Personal Attributes
Positive and proactive attitude.
Customer-focused mindset.
Eager to learn and develop.
Team player who enjoys collaborating with others.
Adaptable and comfortable working in a growing business environment.
About Us
Rialtas is the market leader in providing accounting and administrative software and services for local councils in England and Wales. Rialtas is proud to be part of the Harris Computer family, a provider of mission critical software solutions for the Public Sector, Healthcare, Utilities and Private Sector verticals throughout North America, Europe, Asia, and Australia. The opportunity for personal career growth, as a result, is significant
Rialtas employment Policy
Rialtas is dedicated to the achievement of equality of opportunity for all of its staff and applicants for employment. This broadly interpreted policy not only prohibits discrimination on the basis of race, colour, religion, sex, sexual orientation, gender identity, age, national or ethnic origin, disability or any protected category under applicable law, but also ensures that competent individuals will be given the opportunity to join Rialtas and progress within the Company in accordance with their own abilities.
Benefits
Harris offer an extremely competitive UK employee benefits programme. 5 Personal Days leave entitlement are granted over and above the standard 25 days holiday and bank holidays. Harris also offers all UK employees an annual Lifestyle Reward amounting £325 per annum/pro rata.
Supporting your application
Our recruitment process will comprise of interviews and, at times, a written exercise, an assessment day and/or a presentation. As an equal opportunities’ employer, we want to make sure we do all we can to make this a positive experience for you. If your application is progressed, please make us aware of any adjustments or additional support we can provide you with.
