Customer support & client services managers Work, Jobs in Studley, War (with Salaries)

Business Support Supervisor (R&M)
Redditch Borough Council —Redditch
- £36,363 - £40,777 a year
- Customer service
- Microsoft Office
- Administrative experience
- Employee assistance programme
- Employee discount
14d
Customer Service Delivery Manager
Technical Drive Ltd —Bromsgrove
- Up to £40,000 a year
- Full-time
- Customer service
- Presentation skills
- Contracts
- Annual leave
Quick apply
Delivery Team Leader (fixed term)
CIPP —Solihull
- Up to £30,000 a year
- Full-time
- Hybrid work
- Management
- Customer service
- English
- Free parking
- Store discount
Quick apply
11d
Client Onboarding Team Leader
FBC Manby Bowdler —Wolverhampton
- Management
- Customer service
- Microsoft Office
Customer Support Manager
Momentus —Birmingham
- Remote
- Hospitality
- Management
- SQL
Quick apply
Customer Service Team Leader
Atkore —West Bromwich
- CRM software
- Customer service
- Continuous improvement
- Free parking
- Annual leave
Quick apply
Customer Success Manager
Mears Group —Evesham
- Up to £45,000 a year
- Monday to Friday
- Management
- Customer service
- Maintenance
- Annual leave
- Employee discount
Head of Customer Retention
Culligan UK limited —Wolverhampton
- Full-time
- CRM software
- Leadership
- Free parking
- Employee assistance programme
Quick apply
Lottery Administration & Customer Service Supervisor - Fixed term for 12 months
Compton Care —Wolverhampton
- £30,110 a year
- Full-time
- Customer service
- Microsoft Office
- Annual leave
- Employee assistance programme
Customer Success Supervisor
Livity Life —Worcester
- £30,000 - £31,000 a year
- Computer literacy
- Microsoft Office
- Presentation skills
Quick apply
1d
Tier 1 Complaints Officer
Ministry of Justice —Birmingham
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- Customer service
- Microsoft Office
- Presentation skills
- Annual leave
- Employee discount
5d
Customer Service Team Leader
Proper Snacks —Nuneaton
- Full-time
- Customer service
- Organisational skills
- Communication skills
Quick apply
Operations Manager InterpretersLive!
Sign Solutions —Redditch
- £30,000 - £35,000 a year
- Monday to Friday
- Leadership
- Communication skills
- Paid training
- Work from home
Quick apply
Team Leader
Gallagher —Brierley Hill
- Up to £45,000 a year
- Full-time
- Communication skills
Quick apply
Marcus by Goldman Sachs, Contact Centre Team Manager, Associate, Birmingham
Goldman Sachs —Birmingham
- Full-time
- Customer service
- Banking
- Employee assistance programme
Customer Service Manager - Pensions
SS&C Technologies —Birmingham
- Full-time
- Hybrid work
- Customer service
- Financial services
- Leadership
- Annual leave
- Employee assistance programme
Part-time Customer Service Manager
International Workplace Group plc —Tewkesbury
- Up to £19,000 a year
- Part-time
- Customer service
- In-person
- Restaurant
4d
Service Delivery Team Leader
Cox Automotive —Coventry
- Full-time
- Employee discount
Guest Experience Team Leader - Central Reservations
Barons Eden - Reservations —Moreton-In-Marsh
- £32,000 a year
- Full-time
- Hospitality
- Microsoft Office
- Hotel
- Free parking
- Employee assistance programme
Quick apply
2d
Sea Logistics Customer Care Manager
Kuehne+Nagel —Birmingham
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
- Employee assistance programme
12d

I want to receive the latest job alerts for customer support & client services managers in studley, war

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer support & client services managers jobs near studley, war

Business Support Supervisor (R&M)

Redditch Borough Council -
Redditch

Apply Now

Job details

£36,363 - £40,777 a year
14 days ago

Benefits

Company pension
Employee assistance programme
Employee discount

Qualifications

Customer service
GCSE
Complaint handling
Microsoft Office
Administrative experience
Supervising experience
Organisational skills
IT
NVQ
Communication skills

Full job description

Job Introduction

Situated in North Worcestershire, Bromsgrove District Council and Redditch Borough Council share services.

The Councils are committed to being a customer driven organisation, with our customers at the heart of everything we do; focused on improving delivery services that make a difference to the community that we serve.

The role

We are looking for a Business Support Supervisor to join our Repairs & Maintenance service. This is a key operational role responsible for leading our Business Support Officers/Schedulers and ensuring the smooth, efficient scheduling of responsive repairs and planned maintenance across the borough.

You will play a central part in managing our new Housing Management System, supporting workforce scheduling, appointment management and performance monitoring.

Key Requirements

Leading, supervising and developing a team of Business Support Officers/Schedulers.
Overseeing the scheduling of responsive repairs and planned maintenance, ensuring operatives are allocated effectively.
Monitoring daily workloads, rescheduling appointments and ensuring repairs are completed within target timescales.
Acting as a key point of contact for Customer Services regarding repairs enquiries.
Ensuring accurate use of IT systems, maintaining up‑to‑date records and producing performance reports.
Liaising with operatives, supervisors, contractors and tenants to coordinate access and resolve issues.
Managing customer enquiries and complaints in line with council policies.
Supporting continuous improvement by reviewing processes and identifying efficiencies.
Conducting 1:1s, appraisals and addressing performance issues where required.
Ensuring compliance with customer care standards, health and safety and data protection requirements.

Skills & experience

We’re looking for someone who is organised, proactive and confident in leading a busy team. You will bring:

At least 2 years’ experience in an administrative or technical environment (social housing desirable).
Experience supervising, motivating or leading staff.
Strong IT skills, including databases, scheduling systems and Microsoft Office.
Excellent communication and customer service skills, including handling complaints.
Ability to analyse data, produce reports and support performance monitoring.
Strong organisational skills with the ability to prioritise and manage competing demands.
GCSE Maths and English (Grade C or above) or equivalent.
NVQ Level 3 in Customer Services or Business Management (desirable).

Additional Information

The Councils offer a range of staff benefits:

pension
generous leave entitlements starting at 25 days plus bank holidays (pro-rata)
flexible working, where appropriate
Employee Assistance Programme
access to employee benefits platform. Where you can find discounts for high street shops, leisure discounts, holiday discounts, salary sacrifice schemes and more

Interview date: to be confirmed by the Repairs & Maintenance Management Team

What next

Need further information on the duties of this post? Please contact Mike Walsh (recruiting manager) on email [email protected]

If you experience difficulties when applying online then please contact HR at [email protected]

If this role interests you please select the 'Apply Now' button

Apply Now

Refine Your Search

customer support & client services managers jobs in studley, war

Business Support Supervisor (R&M)

Customer Service Delivery Manager

Delivery Team Leader (fixed term)

Client Onboarding Team Leader

Customer Support Manager

Customer Service Team Leader

Customer Success Manager

Head of Customer Retention

Lottery Administration & Customer Service Supervisor - Fixed term for 12 months

Customer Success Supervisor

Tier 1 Complaints Officer

Customer Service Team Leader

Operations Manager InterpretersLive!

Team Leader

Marcus by Goldman Sachs, Contact Centre Team Manager, Associate, Birmingham

Customer Service Manager - Pensions

Part-time Customer Service Manager

Service Delivery Team Leader

Guest Experience Team Leader - Central Reservations

Sea Logistics Customer Care Manager

I want to receive the latest job alerts for customer support & client services managers in studley, war

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected