Program coordinator Work, Jobs in Studley, War (with Salaries)

Customer Resolutions Coordinator
Arcus FM —Redditch
- £25,000 - £30,000 a year
- Weekend availability
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
Quick apply
4d
Account Support Coordinator
Arcus FM —Redditch
- Up to £35,000 a year
- Full-time
- Microsoft Excel
- Analysis skills
- Organisational skills
- Annual leave
11d
Bookings Coordinator
WORD360 Language Services —Birmingham
- £26,500 a year
- Communication skills
- Negotiation
- Annual leave
- Gym membership
Project Coordinator
wavenet —Solihull
- Full-time
- Microsoft Office
- IT
- Annual leave
- Employee assistance programme
Quick apply
3d
Programme Coordinator
ICE Creates —Coventry
- £26,227.50 a year
- Weekend availability
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
- Health & wellbeing programme
Quick apply
2d
Maintenance Helpdesk Coordinator
Keys Group —Halesowen
- £27,000 a year
- Monday to Friday
- Microsoft Excel
- Maintenance
- Annual leave
- Employee assistance programme
Quick apply
Complaints Coordinator
WORD360 Language Services —Birmingham
- £26,000 - £27,000 a year
- Administrative experience
- Organisational skills
- Communication skills
- Annual leave
- Gym membership
SHEQ Officer
Fire Glass UK —Oldbury
- £26,507.98 - £35,000.00 a month
- Full-time
- Organisational skills
- IT
- In-person
- Free parking
Quick apply
4d
Helpdesk Coordinator - FTC 12 months
WORD360 Language Services —Birmingham
- £25,000 a year
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Gym membership
Youth Coordinator
Civic Recruitment Limited —Walsall
- Full-time
- No degree
- Organisational skills
- Communication skills
Quick apply
12d
Activity Coordinator
ExtraCare —Solihull
- £13.89 an hour
- Part-time
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
Account Coordinator
Crane Worldwide UK Limited —Wellesbourne
- Computer literacy
- Microsoft Office
- Administrative experience
Quality Coordinator
UK Public Analysts —Wolverhampton
- Part-time
- Laboratory experience
- Analysis skills
- Continuous improvement
- Free parking
- Annual leave
Quick apply
Estates Services Support Coordinator
Citizen Housing Group —Coventry
- £30,080 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Flexible schedule
Quick apply
2d
Trainee Project Manager- Construction (Multiple Locations, UK)
Burns & McDonnell —Birmingham
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Operations and Finance Coordinator
Moog Inc. —Tewkesbury
- Full-time
- Hybrid work
- ERP systems
- Microsoft Office
- Organisational skills
- Free parking
- Annual leave
Estates Services Support Coordinator- 3 months
Citizen Housing Group —Coventry
- £30,080 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Flexible schedule
Quick apply
2d
Registered Care Manager
Extra Care —Birmingham
- £46,473 a year
- Full-time
- Management
- Care plans
- Annual leave
- Employee assistance programme
Quick apply
Work Winning Lead - Water
AECOM —Birmingham
- Full-time
- Hybrid work
- Analysis skills
- Leadership
Field Care Supervisor
Eclipse Homecare Limited —Worcester
- £13.05 an hour
- Weekend availability
- Nursing home
- No experience needed
- Paid training
- Annual leave

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program coordinator jobs near studley, war

Customer Resolutions Coordinator

Arcus FM -
Redditch

Quick apply

Job details

Full-time
£25,000 - £30,000 a year
4 days ago

Benefits

Annual leave
Company pension

Qualifications

Microsoft Powerpoint
Microsoft Word
Microsoft Excel
Customer service
Microsoft Office
Administrative experience
Organisational skills
Communication skills
Time management

Full job description

If you’re looking for your next challenge, this could be the perfect opportunity. Join us as a Customer Resolutions Coordinator at our Redditch site.

In this role, you’ll be the first point of contact for both internal and external escalations, taking ownership to ensure timely and effective resolutions for customers and stakeholders. You’ll manage exception issues and play a key role in supporting KPI performance, particularly relating to outstanding work orders.

This is a full-time position, working 40 hours per week across a flexible shift pattern between 7am and 7pm, Monday to Sunday, so a flexible approach is essential.

Act as the first point of contact for all internal and external escalations, ensuring enquiries and complaints are resolved in line with key SLAs.
Accurately log and maintain tracking references to support reporting and performance analysis.
Deliver a professional and courteous service to all stakeholders, in line with Arcus standards and processes.
Manage requests via phone, email, and other channels, responding within agreed KPIs and timescales.
Work as part of a shift rota, including early mornings, evenings, and one weekend day.
Collaborate with account management, field teams, planning, and internal departments to resolve escalations effectively.
Maintain clear, concise, and accurate system updates, ensuring all progress is documented.
Identify recurring issues and provide feedback to support root cause resolution and continuous improvement.
Monitor and action daily SLA reports, ensuring work orders are allocated and completed on time.
Take ownership of the end-to-end work order lifecycle to ensure successful delivery.
Provide feedback on contractor performance to support KPI management and improvement.
Accurately record all activity within Arcus systems, using effective triaging to allocate work orders correctly first time.
Monitor incoming communications to ensure all requests are actioned and stakeholders kept informed within SLAs.
Follow all Arcus procedures to achieve the best outcomes for customers and the business.
Liaise with subcontractors and field teams to ensure scheduled works are completed within agreed service levels.
Prioritise workload effectively based on business needs, highlighting risks and managing critical tasks.
Provide clear and timely updates to senior management and stakeholders on escalations and incidents.
Complete incident reports and proactively engage contractors to minimise disruption and restore operations quickly.

Knowledge & Skills

Strong administrative and time management skills
Effective communication skills, both written and verbal, with the ability to engage a wide range of stakeholders
A strong customer service focus, with a commitment to delivering high standards
A collaborative team player with excellent interpersonal skills, able to work independently and use initiative
Ability to understand the impact of changes and adopt effective working practices
Excellent listening skills, with confidence to question and clarify information
Proficient in Microsoft Office (Word, Excel, PowerPoint desirable)
High level of accuracy and attention to detail
Ability to work to deadlines in a fast-paced environment
Strong organisational and prioritisation skills

For this role you’ll have experience of working within a fast-paced time pressured customer service role, within any industry and sector!

In return for your hard work we would offer you:

Salary: £27,164 per annum, depending on experience
4% bonus, subject to achievement of targets
25 days annual leave + Bank Holidays.
Group personal pension scheme of matched contributions between 5% and 6%
Life Assurance
Funded Training Sponsorship Scheme
Discounts, vouchers, and financial aid programs

At Arcus we are passionate about individual development which is why we are proud to offer industry leading Learning & Development opportunities to all our staff across our organisation

To be considered for this position please submit your application via the 'apply' button.

Pay: £25,000.00-£30,000.00 per year

Quick apply

Refine Your Search

program coordinator jobs in studley, war

Customer Resolutions Coordinator

Account Support Coordinator

Bookings Coordinator

Project Coordinator

Programme Coordinator

Maintenance Helpdesk Coordinator

Complaints Coordinator

SHEQ Officer

Helpdesk Coordinator - FTC 12 months

Youth Coordinator

Activity Coordinator

Account Coordinator

Quality Coordinator

Estates Services Support Coordinator

Trainee Project Manager- Construction (Multiple Locations, UK)

Operations and Finance Coordinator

Estates Services Support Coordinator- 3 months

Registered Care Manager

Work Winning Lead - Water

Field Care Supervisor

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