Senior it support engineer – 3rd line Work, Jobs in Studley, War (with Salaries)

Senior IT Engineer
Computors Limited —Wolverhampton
- £48,000 - £55,000 a year
- Full-time
- Hybrid work
- Azure
- Presentation skills
- Mentoring
- Free parking
- Work from home
Quick apply
13d
Senior IT Support Engineer – 3rd Line
TCNS (Total Computer Network Services) —Sutton Coldfield
- £40,000 - £50,000 a year
- Full-time
- Azure
- Mentoring
- In-person
Quick apply
5d
3rd Line Support Engineer
wavenet —Shirley
- Full-time
- Azure
- Windows
- Continuous improvement
- Annual leave
- Employee assistance programme
Quick apply
3rd Line Engineer
Spire Technology Group Limited —Worcester
- £40 - £45 a year
- Hybrid work
- Azure
- AWS
- Mentoring
- Free parking
Quick apply
6d
Network Engineer- Meraki
Focus Group —Birmingham
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
- Mentoring
- Scripting
Quick apply
IT Support Engineer
Precision Ceramics —Birmingham
- Full-time
- Azure
- Windows
- Computer networking
- Sick pay
Quick apply
Senior Solutions & Infrastructure Engineer
Computors Limited —Wolverhampton
- £48,000 - £55,000 a year
- Full-time
- Hybrid work
- Azure
- Presentation skills
- Mentoring
- Free parking
- Annual leave
Quick apply
Project Manager (Fixed Term Contract)
GRAHAM Group —Redditch
- Microsoft Office
- Continuous improvement
- Contracts
- Annual leave
6d
Design Engineer
M Group —Birmingham
- Hybrid work
- Engineering
- Bachelor's degree
- Annual leave
7d

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Senior IT Engineer

Computors Limited
Wolverhampton

Quick apply

Job details

Full-time
£48,000 - £55,000 a year
13 days ago

Benefits

Free parking
Casual dress
Discounted or free food
Company pension
Work from home
Canteen
Company events
Sick pay
On-site parking

Qualifications

Microsoft Windows Server
Network administration
Technical project or programme management experience
Technology infrastructure experience
Driving Licence
Azure
Mentoring junior staff
Microsoft Exchange
Technical support
Network infrastructure
Firewall
VoIP
Presentation skills
IT project management
Mentoring
SharePoint
APIs
Project management experience
Microsoft Azure

Full job description

Job Overview

We're looking for an experienced engineer to take ownership of our server infrastructure and lead our biggest technical projects. This is a varied role - covering everything from Microsoft 365 migrations and server deployments to network and firewall configuration. You'll also be the technical voice in the room when we're pitching our services to new customers, as well as the person who then goes and delivers the work.

We rent rack space in a data centre, which hosts our server cluster running multiple RDS environments. You'll be responsible for keeping this running smoothly, alongside project work for customers.

You'll be working within a small, close-knit team where everyone pitches in. This suits someone who's technically strong but also enjoys talking to people, explaining things in plain English, and helping close a deal - not just someone who wants to stay heads-down on the server.

Duties

Act as the senior escalation point (3rd line) for support tickets and onsite work when issues go beyond standard support
Own and maintain our server cluster (hosted in rented rack space) - performance, resilience, and day-to-day health of the multiple RDS environments running on it
Provide networking expertise across switching, routing, firewalls, and VPNs
Install and configure firewalls and networks, including VPN tunnels, VLANs, and managed switches
Plan and roll out new servers and services, from initial build through to production, including at customer premises
Deploy and configure Microsoft 365 services, including SharePoint, Teams, Exchange Online, and Azure
Lead complex projects including Microsoft 365 migrations, Microsoft Fabric implementations, and VoIP platform migrations
Configure and manage enterprise backup and recovery solutions (e.g. Veeam)
Take part in an on-call rota for server and network infrastructure issues only
Attend meetings with potential new customers to explain our technical capability and help win new business
Work closely with the wider team, sharing knowledge and supporting less experienced engineers as they develop
Step in to look after the team and handle customer enquiries when the CTO is unavailable (full training provided)

What We're Looking For

Solid 3rd line support experience
Hands-on server experience - virtualisation, storage, backups
In-depth knowledge of Windows Server operating systems
Strong knowledge of Active Directory installation and configuration
Strong knowledge of wired and wireless networking, including VPN tunnels, VLANs, managed switches, and firewalls
Experience deploying and configuring Microsoft 365 services (SharePoint, Teams, Exchange Online, Azure)
Experience configuring and managing enterprise backup and recovery solutions (e.g. Veeam)
VoIP experience
Comfortable presenting technical capability to non-technical customers in plain English
Calm under pressure
Full UK driving licence and own car
A team player who's happy sharing knowledge as well as picking it up from others

Desirable

Experience with Microsoft Azure and/or Microsoft Fabric
Microsoft certification or equivalent qualification
Experience working with rack-mounted server infrastructure or colocation environments
Experience configuring and supporting a Microsoft Hyper-V environment
Experience planning and managing IT projects
Experience building or maintaining APIs

Job Type: Full-time

Pay: £48,000.00-£55,000.00 per year

Benefits:

Canteen
Casual dress
Company events
Company pension
Discounted or free food
Free parking
On-site parking
Sick pay
Work from home

Ability to commute/relocate:

Wolverhampton WV10 9TG: reliably commute or plan to relocate before starting work (required)

Experience:

3rd line / senior infrastructure support: 3 years (required)

Licence/Certification:

full UK driving licence (required)

Work Location: Hybrid remote in Wolverhampton WV10 9TG

Quick apply

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