Role Purpose
This is a varied role in a small, close-knit team where you have the chance to really contribute to the team’s success and see your hard work come to life with exciting local and national bookings and events throughout the year.
Hallmark is a growing, family-run business with a strong reputation for quality and service within the events and hire industry. With a solid operational foundation and an established customer base, we are now looking to take the business to the next level.
This opportunity will suit you if you are looking for an all-round position speaking to clients, delivering exceptional customer service, engaging with incoming enquiries and on-boarding clients, following leads and proactively spotting partnership opportunities to support the company’s growth and acting as an Account Manager to ensure repeat business.
This role also involves being a go-to for operations support assisting the Director with the smooth running of the office as well as acting autonomously to manage a CRM and database, assist with project timelines and support with financial administration.
Key Responsibilities:
- Act as first point of contact on Reception with seamless customer service at every touch point
- Manage incoming enquiries and convert them into confirmed bookings
- Prepare and follow up quotes to maximise conversion rates
- Proactively generate new leads through research, outreach, and relationship building
- Identify and approach potential events, venues, and clients
- Upsell and cross-sell services to maximise order value
- Maintain a strong pipeline of opportunities using a hiring software and CRM
- Manage the full sales journey from enquiry to booking and contract administration
- Liaise with suppliers and manage deliveries
- Order office supplies and maintain a well-organised workspace
- Assist with recruitment and coordination of seasonal event staff
- Support Health & Safety and general operational administration
- Assist with creating and posting social media content
About You
We’re looking for someone who is:
- Proactive and commercially minded, someone who loves finding opportunities and engaging with new clients
- Confident on the phone and comfortable speaking to new and existing customers
- Organised, adaptable, and able to manage multiple tasks
- Motivated to contribute to business growth and bring ideas to the table
- Comfortable using CRM systems and software (experience with hire desk software is a plus)
- A team player who can also work independently at times
Previous experience in sales, customer service, hire, or events would be beneficial, but attitude and drive are just as important.
Why Join Hallmark?
- Be part of a growing business where your contribution directly impacts success
- Varied role with real responsibility and progression opportunities
- Opportunity to develop into operations, sales, or event management
- Supportive, close-knit team environment
Working Hours & Salary
- Full-time position: Monday to Friday, 9:00am – 5:00pm
- Salary: £27,000 – £34,000 per annum (dependent on experience)
- Flexibility required during the busy summer season or for occasional event support
Job Type: Full-time
Pay: £27,000.00-£34,000.00 per year
Benefits:
Work Location: In person
