Call centre Work, Jobs in Suffolk (with Salaries)

Customer Service Advisor - Nights/Part-time
Cloud —Colchester
- £12,722 a year
- Part-time
- Remote
- Customer service
- Communication skills
- Life insurance
Quick apply
6d
Contact Centre Advisor (Fixed-Term Contract)
Fred. Olsen —Ipswich
- £23,132 a year
- Full-time
- Customer service
- Computer literacy
- English
- Employee discount
Sales Consultant
Verisure Services (UK) Limited —Harwich
- Full-time
- Sales
- Driving
- Communication skills
Quick apply

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Contact Centre Advisor (Fixed-Term Contract)
Fred. Olsen —Ipswich
Deal with customer enquiries and reservations in a polite and professional manner via both inbound and outbound calls, providing accurate information about our…
£23,132 a year
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Chartered Trading Standards Institute —Basildon
Christmas shut down, paid volunteer days. 37 hours per week flexi-time - Basildon/Hybrid *. Occasional UK or European travel may be required.
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4d

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call centre jobs near suffolk

Customer Service Advisor - Nights/Part-time

Cloud -
Colchester

Quick apply

Job details

Part-time
£12,722 a year
6 days ago

Benefits

Life insurance

Qualifications

Customer service
Communication skills
Help desk

Full job description

About Cloudfm

We’re driven by our mission to transform the Facilities Management industry and create a more sustainable future. Our smart solutions and cutting-edge technology help our clients optimise building performance and minimise energy waste.

How do you fit in?

The role of the CSA is a critical customer facing role working directly with our customers and supply chain partners to help them resolve maintenance issues.

What you'll be doing day to day

Reviewing incoming maintenance tasks and assigning to our Supply Chain Partners.
Working with supply chain partners, providing accurate information and effective communication, to ensure maintenance tasks are resolved in accordance with agreed service level agreements.
Manage inbound calls against agreed SLA's.
Monitor all systems/communications and update appropriately with accurate information to ensure complete transparency for our client, e.g., Building Portal, Client Inboxes, Email.
Escalating issues as necessary and in a timely manner to the relevant people.
Investigate all maintenance tasks that are sitting in backlog to find a resolution.
Support all queries seeking out the appropriate point of contact.
Ensure customer service levels are met and exceeded.
Follow and stay up to date with internal changes to process

What you'll bring to the table

You'll have at least one year of customer service experience, ideally in a helpdesk environment. You'll have great interpersonal skills and good written communication.

Why join us

You'll be welcomed by a passionate and friendly team, and will be part of an open, inclusive, and supportive culture. Working for a fast-paced and driven company, you'll have plenty of opportunities to learn and grow, if that’s what you’re after. We also offer a generous rewards package to help you make the most out of life, including:

Salary: £12,722 pro-rata per annum excluding night shift allowance of £10 per shift
Remote working to help you achieve a balanced life.
25 days holiday increasing after 2 years’ service and an extra day on your birthday!
Health Cash Plan to look after your physical and mental health.
Enhanced Maternity, Adoption and Paternity pay
Wellbeing support, confidential helpline, and counselling
Retail cashback and discounts because who doesn’t love saving money?
Life Insurance and Personal accident cover to give you peace of mind.

Additional information about the role

The Night Customer Service Team operates on a 4-on, 4-off shift pattern. We are currently seeking two candidates to work 6-hour shifts on a rotational basis, covering 19:15–01:15 and 01:00–07:00.

Please note that it is important the shift pattern aligns with your lifestyle and personal commitments.

As this is a fully remote role, we like to meet candidates in person so shortlisted candidates will be invited to an assessment day at our office in Colchester, Essex. We're a nice bunch though so you should have fun!

Quick apply

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call centre jobs in suffolk

Customer Service Advisor - Nights/Part-time

Contact Centre Advisor (Fixed-Term Contract)

Sales Consultant

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