Welfare officer Work, Jobs in Suffolk (with Salaries)

Customer Support Officer
Babergh and Mid Suffolk District Councils —Stowmarket
- £27,694 - £31,022 a year
- Part-time
- Hybrid work
- Employee assistance programme
6d
Education Outreach Officer (Foundation)
Ipswich Town Foundation —Ipswich
- Weekend availability
- Working with children
- Mentoring
- School
- Free parking
- Annual leave
Quick apply
5d
Youth Council and Governance Support Officer
Babergh and Mid Suffolk District Councils —Ipswich
- £31,537 - £36,363 a year
- Full-time
- Hybrid work
- Administrative experience
- Organisational skills
- IT
- Work from home
- Employee assistance programme
1d
Communications Officer
Unity Schools Partnership —Haverhill
- £39,862 - £42,620 a year
- Full-time
- Travel
- Annual leave
12d
Behaviour Officer
Chantry Academy —Ipswich
- £27,060 - £28,154 a year
- Monday to Friday
- School
Systems Liaison Officer
Suffolk County Council —Ipswich
- £40,777 a year
- Full-time
- Hybrid work
- Childcare
- Annual leave
12d
Ceremony Officer
Suffolk County Council —Ipswich
- £14.82 an hour
- Weekend availability
- Hybrid work
- Public speaking
- English
- Communication skills
- Annual leave
10d
Chief Strategy Officer
Unity Schools Partnership —Haverhill
- Full-time
Housing Solutions Officer
Babergh and Mid Suffolk District Councils —Ipswich
- £37,280 - £44,075 a year
- Part-time
- Hybrid work
- IT
- Employee assistance programme
Supporter Services Administrator
World Horse Welfare —Norwich
- £28,148 a year
- Full-time
- Hybrid work
- Microsoft Word
- CRM software
- Microsoft Excel
14d
Poultry Welfare Officer
2 Sisters Food Group —Bungay
- £14.54 an hour
- Overtime
- Free parking
- Employee assistance programme
Quick apply
Prisoner Custody Officer
Serco Plc —Ipswich
- £24,596 - £27,180 a year
- Full-time
- IT
- Communication skills
- Paid training
- Employee assistance programme
Community Use Duty Officer
Thurston Community College —Bury St. Edmunds
- £13.68 an hour
- Overtime
- School
- Free parking
- Employee assistance programme
2d
HMP Highpoint - Muslim Chaplain - Part Time (Days to include Fridays and Saturdays)
Ministry of Justice —Haverhill
- £30,001 - £40,000 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Annual leave
10d
Prisoner Escort & Custody Driver
Serco Plc —Colchester
- £2,400 - £31,063 a year
- Overtime
- IT
- Communication skills
- Paid training
- Employee assistance programme
Security Officer
Amulet —Ipswich
- £13.38 an hour
- Customer service
- First Aid Certification
- IT
- Annual leave
Quick apply
2d
Chief Financial Officer
Unity Schools Partnership —Haverhill
- Full-time
- School
Finance Officer
Babergh and Mid Suffolk District Councils —Ipswich
- £31,537 - £36,363 a year
- Part-time
- Hybrid work
- Microsoft Office
- Communication skills
- Employee assistance programme
7d
Regional Communications Officer & Clerk to Governors – Essex Region
Regional Essex —Colchester
- £20,176 a year
- Part-time
- Hybrid work
- Microsoft Word
- Google Suite
- Microsoft Office
Digital Product Owner
World Horse Welfare —Norwich
- £40,000 a year
- Full-time
- Hybrid work
- Communication skills
13d

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Customer Support Officer

Babergh and Mid Suffolk District Councils -
Stowmarket

Apply Now

Job details

Part-time | Full-time | Fixed term contract
£27,694 - £31,022 a year
6 days ago

Benefits

Company pension
Employee assistance programme
Paid volunteer time
Car scheme

Full job description

Babergh and Mid Suffolk District Councils
Address: Stowmarket Customer Access Point, 54 Ipswich Road, Stowmarket, Suffolk IP14 1AD
Salary: £27,694 - £31,022 per annum (pro rata for part time)
Hours: Full Time, 37 hours per week
Contract: Fixed Term or Secondment Opportunity for 18 months

This role is open to full time, part time, and job share applications, all of which will be assessed equally.

Join our team

We are looking for Customer Support Officers to join our Customer Support team.

If you share our values and are motivated to make a difference for our residents, clients, and communities, we would love to hear from you.

About the role

We are looking for committed, flexible and proactive team players with a positive outlook to join our team in Customer Support.

Providing frontline customer service to our residents, you will be an excellent communicator and share our values, commitment and motivation to make a difference for our districts.

The role will be a mixture of both home working and working at our customer access points on a rota basis across our districts between the hours of 8.45am - 5pm Monday - Friday.

About you

Our team members provide excellent customer service in a fast-paced environment via various communication methods with the majority being a high volume of telephone enquiries (between 65-85 calls handled per day, per officer).

To be successful, you will be customer focused, organised, and able to work accurately whilst applying processes and ensuring that customer queries are resolved as much as possible at the first point of contact.

You will have these qualities together with the ability to understand situations and develop solutions to problems using your own initiative.

As a critical part of our Customer Support Team, you will enjoy an ongoing commitment to learning, development and creativity.

We are a team who believe in putting the customer at the heart of everything we do and always strive to improve the service we provide to our residents.

About us

At Babergh and Mid Suffolk District Councils we are passionate about building communities that people want to live, work, visit and invest in.

We serve around 200,000 residents across our two districts and are well known for our collaboration and partnership working across public, private and voluntary sectors.

We believe that the heart of Suffolk is an incredibly special place to live and work, with:

60 conservation areas
two National Landscapes
many picturesque market towns

It is no surprise we are ranked among the top 50 places to live in the UK.

Benefits

We offer a comprehensive benefits package, including:

Generous leave entitlement (26 days a year, rising to 31 days after 5 years).
Competitive Local Government Pension Scheme.
Wellbeing Support and Employee Assistance Programs.
Private Health Care Options.
Electric Vehicle Salary Sacrifice Scheme.
Paid volunteering days.
Flexible and hybrid working arrangements (Business needs permitting).
Great learning and development opportunities.

For more information, visit our Employee Benefits page.

Our working culture

We believe work is what we do, not just where we go.

We work in a hybrid way, with a mix of office, home, and remote based working (Business need permitting). Our hybrid working arrangements support flexibility and collaboration, helping our teams to thrive.

We are committed to equality, diversity and inclusion, providing opportunity and ambition for all, supporting and enabling our people to deliver the best possible services for our residents.

For more information

For an informal discussion or to learn more about hybrid working for this role, please contact Gary Allen by either calling 01449 742887 or emailing [email protected]

Please read the Job Description and Person Specification (pdf) and Addendum (pdf) before applying for this job opportunity.

Closing date: 5.00 pm, 21 June 2026.

Promoted as SPJ (Standard Plus Job) on Suffolk Jobs Direct.

How to apply

Please ensure your:

application form is fully completed, including employment and education history
supporting statement clearly addresses how you meet the criteria in the Person Specification

This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS checks or police vetting will be required for relevant posts.

How to apply

Step 1 - read the advert and the Job Description and Person Specification (JD and PS).

Step 2 - complete the Supporting Statement template

Step 3 - complete the online application and upload your statement.

Your statement needs to indicate how you meet the criteria in the ‘Person specification ’ section of the (JD and PS)

Your statement should:

Be no more than 2 sides of A4
use the template provided (other formats will not be accepted)
be uploaded on your online application, as without this, your interest will not be progressed.

Apply Now

Refine Your Search

welfare officer jobs in suffolk

Customer Support Officer

Education Outreach Officer (Foundation)

Youth Council and Governance Support Officer

Communications Officer

Behaviour Officer

Systems Liaison Officer

Ceremony Officer

Chief Strategy Officer

Housing Solutions Officer

Supporter Services Administrator

Poultry Welfare Officer

Prisoner Custody Officer

Community Use Duty Officer

HMP Highpoint - Muslim Chaplain - Part Time (Days to include Fridays and Saturdays)

Prisoner Escort & Custody Driver

Security Officer

Chief Financial Officer

Finance Officer

Regional Communications Officer & Clerk to Governors – Essex Region

Digital Product Owner

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