Process lead Work, Jobs in Summertown, Oxf (with Salaries)

Team Lead - Customer Service
HUBER+SUHNER —Bicester
- Full-time
- Hybrid work
- Management
- Customer service
- English
- Health & wellbeing programme
- Life insurance
Quick apply
8d
Regional Sales Manager
OrderYOYO —Oxford
- Up to £52,000 a year
- Remote
- Leadership
- Communication skills
Quick apply
Process Improvement Lead
Nationwide Building Society —Swindon
- From £59,000 a year
- Temporary
- Data analysis skills
9d
Project Manager
Archangel Lightworks —Oxford
- Full-time
- Project management
- Agile
- Annual leave
- Work from home
Quick apply
MCA DoLs Assessor
NHS Thames Valley Integrated Care Board —Oxford
- £49,387 - £56,515 a year
- Full-time
3d
Apprenticeship Administration Manager
Oxford Energy Academy —Witney
- £30,000 - £40,000 a year
- Full-time
- Data analysis skills
- Organisational skills
- In-person
- Free parking
Quick apply
5d
Coach Fleet Operations Manager
Vans For Band Ltd —Kidlington
- Full-time
- Management
- IT
- Welding
Quick apply
8d
Bershka Oxford City General Manager
INDITEX —Oxford
- Full-time
- Employee discount
Quick apply
Operations & ISO Compliance Lead
Revasc Ltd —High Wycombe
- £22 an hour
- Hybrid work
- Bachelor's degree
- Travel
- Organisational skills
Quick apply
7d
PMO Analyst
Wiley —Oxford
- £40,200 - £57,533 a year
- Full-time
- Project management
- Organisational skills
- Agile
8d
Lead Radiographer
University of Oxford —Oxford
- £56,623 - £65,336 a year
Contract Supervisor | Harwell Campus
Glendale Countryside Ltd —Didcot
- £30,000 a year
- Full-time
- Driving
- IT
- In-person
- Annual leave
- Employee discount
Quick apply
Bershka Oxford Menswear Responsible
INDITEX —Oxford
- Full-time
- Sales
- Organisational skills
- Time management
- Employee discount
Quick apply
Head of Logistics - Events
Absolute Taste —Bicester
- Full-time
- Hospitality
- Microsoft Excel
- Contracts
Quick apply
9d
Business Officer
NHS Thames Valley Integrated Care Board —Oxford
- £32,073 - £39,043 a year
- Full-time
- Annual leave
3d
Bershka Deputy Manager Oxford City
INDITEX —Oxford
- Full-time
- Leadership
- Employee discount
Quick apply
CHERY Sales Manager
North Oxford Garage —Wolvercote
- £37,500 a year
- Full-time
Quick apply
Senior Commissioning Manager
NHS Thames Valley Integrated Care Board —Oxford
- £57,528 - £64,750 a year
- Full-time
- Leadership
- Communication skills
3d
Store Manager - Oxford
Ernest Jones —Oxford
- Full-time
- Employee discount
Bershka Oxford City Ladies Responsible
INDITEX —Oxford
- Full-time
- Sales
- Organisational skills
- Time management
- Employee discount
Quick apply

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Team Lead - Customer Service

HUBER+SUHNER
Bicester

Quick apply

Job details

Permanent | Full-time
8 days ago

Benefits

Health & wellbeing programme
Company pension
Company events
Private medical insurance
Life insurance
On-site parking

Qualifications

Management
Customer service
SAP
Supply chain
English
Microsoft Office
Continuous improvement
Leadership
Communication skills

Full job description

JOB TITLE: Team Lead, Customer Services

LOCATION: Bicester (hybrid; 3 days in-office)

About the Role
We are looking for a proactive and customer-focused Customer Service Team Lead to join our Industry segment team, supporting customers and sales partners across the EMEA region.

This is a pivotal role where you will act as the primary point of contact for commercial and technical enquiries, while also leading and developing a local team across our England and Sweden sites. You will play a key role in ensuring excellent customer experience across our full product portfolio (RF, LF, FO), while driving continuous improvement in processes and performance, thinking with the company's values and stategy.

What You’ll Be Doing:

Leadership & Team Management

Provide day-to-day leadership, guidance, and support to the Customer Service team
Drive team development, performance, and engagement
Manage team administration, including absences and resource planning

Customer & Sales Support

Act as the main point of contact for customer and sales partner enquiries
Prepare and manage quotations for standard and customised products
Collaborate with Account Managers, Field Application Engineers, and Pricing teams
Build strong relationships with customers and partners, identifying sales opportunities

Order & Process Management

Coordinate quotation and order processes end-to-end
Monitor order progress and proactively communicate with customers
Ensure all activities are documented and aligned with internal processes

Forecasting & Planning

Contribute to the monthly S&OP cycle with accurate and relevant data

Customer Experience & Continuous Improvement

Handle customer complaints and coordinate with internal teams to resolve issues
Identify process improvements and support ongoing optimisation initiatives

Sales & Operational Support

Support customer visits, trade fairs, and sales initiatives when required
Work closely with Supply Chain, Logistics, and Finance as a key interface

What We’re Looking For

A strong team player with a positive, motivating approach to leadership
Experience in customer service within a technical or industrial environment
Solid commercial or technical background, with the ability to understand complex products
Excellent communication skills in English (additional languages are a plus)
Strong customer focus, with the ability to manage multiple priorities
Good understanding of supply chain processes and operations
Proficiency in ERP systems, Microsoft Office, and standard IT tools
A proactive, structured, and detail-oriented working style
High resilience, flexibility, and a ‘can-do’ mindset
Ability to collaborate effectively with global internal and external stakeholders

Apply Now

If you're a driven customer service professional with leadership experience and a passion for delivering excellent service, we'd love to hear from you!

For further information, please contact [email protected]

Benefits:

Company events
Company pension
Health & wellbeing programme
Life insurance
On-site parking
Private medical insurance

Application question(s):

Please confirm your renumeration expectations:

Work Location: Hybrid remote in Bicester OX26 4LA

Quick apply

Refine Your Search

process lead jobs in summertown, oxf

Team Lead - Customer Service

Regional Sales Manager

Process Improvement Lead

Project Manager

MCA DoLs Assessor

Apprenticeship Administration Manager

Coach Fleet Operations Manager

Bershka Oxford City General Manager

Operations & ISO Compliance Lead

PMO Analyst

Lead Radiographer

Contract Supervisor | Harwell Campus

Bershka Oxford Menswear Responsible

Head of Logistics - Events

Business Officer

Bershka Deputy Manager Oxford City

CHERY Sales Manager

Senior Commissioning Manager

Store Manager - Oxford

Bershka Oxford City Ladies Responsible

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