Technology solutions professional Work, Jobs in Summertown, Oxf (with Salaries)

Service Desk Analyst
University of Oxford —Oxford
- £32,108 - £37,338 a year
- Customer service
- Analysis skills
- University
- Annual leave
11d
AV Technician
Live Wire Productions —Banbury
- £28,000 - £32,000 a year
- Weekend availability
- Travel
- Mentoring
- Organisational skills
Quick apply
4d
Associate Director - IT and Digital Transformation
Principal Medical —Bicester
- £90,000 a year
- Part-time
- Computer Science
- Master's degree
- Bachelor's degree
IT Project Manager
University of Oxford —Oxford
- £39,424 - £51,983 a year
- Annual leave
IT Officer
University of Oxford TSS —Oxford
- £18.80 an hour
- Temporary
- Customer service
- Windows
- University
- Annual leave
14d
Elective Home Education Officer
OXFORDSHIRE COUNTY COUNCIL —Oxford
- £38,220 - £40,777 a year
- Part-time
- IT
- Communication skills
- School
- Employee assistance programme
- Employee discount
10h
Kitchen Sales Designer
Schmidt —Oxford
- Weekend availability
- Sales
- Employee discount
Quick apply
8d
Experienced Network/Technical Engineer
Wurzel Ltd —Chipping Norton
- From £30,000 a year
- Full-time
- Schematics
- Computer networking
- In-person
- Employee discount
Quick apply
Account Manager
Equans —Oxford
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Employee assistance programme
Implementation Consultant
System C —Oxford
- Full-time
- Travel
- Communication skills
Field Trials Specialist
Wild Bioscience —Abingdon
- Full-time
- Hybrid work
- Data analysis skills
- Travel
- In-person
Quick apply
2d
Project Manager
Bamford Collection —Chipping Norton
- £42,000 - £46,000 a year
- Full-time
- Hospitality
- Hotel
- Project management
- Employee assistance programme
- Employee discount
Quick apply
2d
IT Operations and Network Engineer
Lincoln College - University of Oxford —Oxford
- £45,212 - £49,119 a year
- Customer service
- Scripting
- Computer networking
- Employee assistance programme
- Employee discount
Quick apply
Product Manager
System C —Oxford
- Full-time
- Mentoring
Technical Director (Flood Risk)
HR Wallingford —Oxford
- From £75,000 a year
- Project management
- Mentoring
- Life insurance
Quick apply
ICT Technical Programme Management Lead (FTC/Secondment)
Thames Valley Police —Kidlington
- £74,911 a year
- Part-time
- Project management
- Leadership
- Communication skills
- Annual leave
- Employee discount
14d
Sales Executive
RM Education Limited —Abingdon
- Hybrid work
- Communication skills
- Annual leave
Ablation Specialist, Cryo Nerve Block
AtriCure International —Oxford
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
- Annual leave
2d
Digital Solutions Architect
Siemens Healthineers —Oxford
- Full-time
- Azure
- SQL
- Machine learning
- Annual leave
9d
Assessment Service Consultant
RM Education Limited —Abingdon
- Microsoft Excel
- Project management
- Communication skills

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Service Desk Analyst

University of Oxford -
Oxford

Apply Now

Job details

Fixed term contract
£32,108 - £37,338 a year
11 days ago

Benefits

Additional leave
Cycle to work scheme
Annual leave
Company pension

Qualifications

Operating systems
Customer service
Analysis skills
Mac OS
Customer support
Communication skills

Full job description

An exciting opportunity has arisen for a Service Desk Analyst to join us on a 6-month fixed term basis

What We Offer

Working at the University of Oxford offers several exclusive benefits, such as:

38 days of annual leave to support your wellbeing, with the option to purchase up to 10 extra days and additional leave after long service.

One of the most generous maternity and adoption leave schemes in UK higher education, offering up to 26 weeks of full-pay leave, followed by additional statutory and unpaid leave options.

A commitment to hybrid and flexible working to suit your lifestyle.

An excellent contributory pension scheme.

Affordable and sustainable commuting options, including a cycle loan scheme, discounted bus travel, and season ticket loans.

Access to a vibrant community through our social, cultural, and sports clubs.

Responsibilities

Customer Advocacy: Act as customer champions by serving as role models for exceptional customer service, driving issues to resolution, and managing requests and exceptions promptly. Set clear customer expectations by building trust, gaining confidence, and fostering rapport.

Team Contribution: Make positive contributions to the team through active participation in meetings, demonstrating initiative, completing assigned tasks, and sharing ideas for improvement.

Customer Satisfaction: Maintain and enhance customer satisfaction throughout service desk interactions by acting respectfully, courteously, and positively at all times.

Collaboration and Development: Work collaboratively with colleagues to deliver and continually improve services while maintaining up-to-date knowledge and skills.

Customer Support: Provide accurate advice and support to customers via telephone or online, ensuring all interactions are thoroughly documented for future reference. Investigate IT issues, resolve incidents, and address complex questions in audience-appropriate language by researching and interpreting procedures.

Process Adherence and Improvement: Follow service desk processes and procedures, proactively

identifying inconsistencies or opportunities for improvement.

Knowledge Sharing: Contribute to user-facing and technical knowledge articles, meeting departmental expectations for clarity and utility.

Adaptability and Compliance: Stay informed about service changes and adhere to IT services protocols in a dynamic environment. Remain familiar with key ITSM practices, university standards, and regulations, escalating any infringements per organisational guidelines.

Selection criteria

Essential selection criteria

1. Technical Proficiency

a. Knowledge of operating systems (e.g., Windows, macOS) and common software applications.

b. Strong aptitude for quickly mastering new technologies

2. Customer Service Skills

a. Proven ability to provide exceptional customer service in a professional manner.

b. Skilled at building rapport and resolving complex issues for customers with diverse technical

expertise.

3. Problem-Solving Abilities

a. Strong analytical skills to diagnose and resolve complex issues effectively.

b. Ability to prioritise and manage multiple tasks in a fast-paced environment.

4. Communication

a. Clear and concise written and verbal communication, including documenting issues and solutions.

b. Ability to explain technical concepts in layman’s terms.

For full selection criteria please see attached job description

Application Process

To apply, please upload:

A covering letter/supporting statement

Your CV

The details of two referees

The closing date for applications is 12 noon on 06/07/2026

Interviews will take place on and will be held face to face from the w/c 13th of July

Apply Now

Refine Your Search

technology solutions professional jobs in summertown, oxf

Service Desk Analyst

AV Technician

Associate Director - IT and Digital Transformation

IT Project Manager

IT Officer

Elective Home Education Officer

Kitchen Sales Designer

Experienced Network/Technical Engineer

Account Manager

Implementation Consultant

Field Trials Specialist

Project Manager

IT Operations and Network Engineer

Product Manager

Technical Director (Flood Risk)

ICT Technical Programme Management Lead (FTC/Secondment)

Sales Executive

Ablation Specialist, Cryo Nerve Block

Digital Solutions Architect

Assessment Service Consultant

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