Senior customer service representative Work, Jobs in Sunbury Tw16 (with Salaries)

Senior Housing Manager
Pinnacle Group —London
- £39,000 - £41,000 a year
- Customer service
- Analysis skills
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
4d
Field Sales Executive
Charity Link —Crawley
- £26,400 - £55,000 a year
- Full-time
- Sales
- Communication skills
- Annual leave
- Employee discount
Quick apply
Event Sales Executive
Motion Marketing LDN —London
- From £28,000 a year
- Full-time
- Sales
- Customer service
- No experience needed
Quick apply
Senior Logistics Manager
Healthcare Partners Ltd —Chertsey
- £33,678 - £40,996 a year
- Full-time
11d
Sr. Business Development Executive
Healthera Ltd —London
- £40,000 - £50,000 a year
- Full-time
- CRM software
- Sales
- English
- Sick pay
Quick apply
5d
Partnerships Account Manager
Hometree Group —London
- £45,000 - £55,000 a year
- Hybrid work
- Time management
- Employee discount
Quick apply
Senior Service Contract Specialist
World Wide Technology Holding, LLC —London
- Microsoft Word
- Microsoft Excel
- Bachelor's degree
11d
Business Development Manager
Nephos Technologies —London
- £60,000 - £65,000 a year
- Full-time
- Hybrid work
- Sales
- Employee assistance programme
Quick apply
8d
Event Duty Manager
Legends Global (Europe) —London
- Computer literacy
- Communication skills
- Time management
Quick apply
19h
Change Manager
c2c Railway —London
- £55,000 a year
- Full-time
- Hybrid work
- English
- Communication skills
Quick apply
9d
Support Manager, UK
Stream —London
- £50,000 - £60,000 a year
- Hybrid work
- Management
- Financial services
- AI
- Annual leave
Quick apply
Sales Representative - Enfield
Mr Plant Hire —Enfield
- £38,000 - £45,000 a year
- Hybrid work
- CRM software
- Sales
- Customer service
Quick apply
Retail Sales Manager, Footwear Department, Liberty London
Kurt Geiger —London
- Full-time
- Employee discount
Quick apply
8d
Facilities Manager
Hillingdon Council —Uxbridge
- £63,966 - £68,784 a year
- Contracts
- Leadership
- Free parking
- Employee discount
2d
National Account Manager UKI
SharkNinja —London
- CRM software
- Sales
- Marketing
- Employee stock purchase plan
- Annual leave
Security Officer
UniTrust —Canary Wharf
- £14.90 an hour
- Full-time
- Employee assistance programme
- Sick pay
Quick apply
Housing Assistant
Pinnacle Group —High Wycombe
- £26,227.50 a year
- Monday to Friday
- Customer service
- Administrative experience
- Travel
- Annual leave
- Employee assistance programme
Quick apply
Case Progression Officer
HM Courts & Tribunal Service —London
- £30,001 - £40,000 a year
- Part-time
- Hybrid work
- Administrative experience
- Presentation skills
- Travel
- Annual leave
- Employee discount
4h
Administrator
Mears Group —London
- Up to £31,067.93 a year
- Monday to Friday
- Annual leave
- Employee discount
1d
Senior property manager (portfolio)
Cluttons —London
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Microsoft Office
- Employee assistance programme
- Employee discount
Quick apply

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Senior Housing Manager

Pinnacle Group -
London

Quick apply

Job details

£39,000 - £41,000 a year
4 days ago

Benefits

Additional leave
Cycle to work scheme
Annual leave
Company pension
Employee assistance programme
Private medical insurance
Employee discount
Sick pay

Qualifications

Customer service
Analysis skills
Leadership
Communication skills

Full job description

Job Introduction

Pinnacle Group is looking for an experienced Senior Housing Officer to join our Housing team within the Homes division. The successful candidate will be responsible for delivering a comprehensive housing management service across the contract, taking day-to-day supervisory responsibility for operations, providing local leadership and line management to a Housing Assistant, and working closely with the Area Housing Manager/Housing Team Manager to maintain effective client relationships. The role includes monitoring housing service performance and all aspects of tenant and leaseholder management, producing regular performance reports, identifying key issues and solutions, and overseeing the performance of repairs, maintenance, and estate services contractors. As a member of the Management Team for our PFI contracts, the post holder will also contribute to the strategic direction and delivery of the contract, ensuring services meet the diverse needs and aspirations of tenants and leaseholders, enhance quality of life for residents, and achieve all contractual key performance indicators and service delivery requirements.

Our Homes Division delivers trusted housing management services across Affordable, Private Rented and Leasehold properties. We work with local authorities, registered providers and investors to support thriving communities.

The ideal candidate will have significant experience in a fast-paced housing management environment, with a strong understanding of social housing legislation and proven experience of managing complex tenancy, leasehold, anti-social behaviour and customer service issues. You will be a confident leader with the ability to motivate, develop and performance manage staff, while building strong relationships with residents, clients and key stakeholders. You will have a track record of delivering high-quality housing services that achieve contractual targets and enhance resident satisfaction. A Chartered Institute of Housing qualification, or equivalent experience within a social housing setting, would be advantageous.

This is an office based role, 9am to 5pm.

Who we are

Pinnacle Group is a leading UK private sector provider of housing and neighbourhood services, managing and maintaining communities where people live, learn, work and play.

We’re a people-first organisation with a values driven culture that has remained consistent for thirty years; living through how we treat our employees and our customers.

Who we’re looking for

We’re looking for someone who, alongside the key criteria below, will sign up to our values of Trust, Respect, Involve, Challenge and Deliver Excellence and will be determined to maintain the confidence of our clients and communities.

Key responsibilities will include:

Inspire, develop, and empower your direct report(s) to deliver excellent customer focused services, driving improved standards of tenant and estate services, and ensuring co-ordinated practices are in place to support this.
Ensure that all contractual requirements are delivered and that all relevant key performance indicators are achieved.
Develop strong and effective working relationships with clients, resident representatives, elected members and other key stakeholders to create a positive impression of Pinnacle and the services we deliver.
Performance manage your direct report(s) to ensure team members are equipped to carry out their roles effectively, understand the standards of performance expected of them and achieve individual and team targets and objectives. Carry out relevant action to address under performance, capability or sickness issues in a timely and appropriate fashion.
Support and assist the Area Housing Manager / Housing Team Manager to identify, develop and implement service and contract improvements including key performance improvements, quality of service provision and customer satisfaction.
Lead the day-to-day delivery of key housing management services, including void management, tenancy checks, tenancy and leasehold matters, complaint and correspondence resolution, and the effective management of anti-social behaviour cases, ensuring a high-quality service for residents.
Attend and participate in forums, review panels, partnerships meetings, tenant and resident meetings, community events as required.
Work with the Area Housing Manager / Housing Team Manager to ensure that legal, statutory and any other relevant provision governing or affecting the service area are strictly observed.

Key Requirements:

Significant experience working in a fast-paced housing management environment, with the ability to manage complex cases, competing priorities and changing service demands.
Proven leadership skills with the ability to motivate, develop and performance manage staff, while effectively managing resources to achieve challenging targets and objectives.
Strong knowledge of social housing legislation, combined with a track record of improving services and outcomes for tenants and leaseholders.
Excellent customer service and communication skills, with the ability to build effective relationships at all levels and deliver a resident-first, solutions-focused approach.
Strong analytical and decision-making skills, with the ability to interpret performance data, produce professional reports, identify issues and implement effective solutions under pressure.
Chartered Institute of Housing (CIH) qualification, or substantial equivalent experience and a proven track record of success within a social housing environment

Our Offer

The more diverse our workforce, the better we can adapt to and reflect the needs of our customers. We welcome applications from all backgrounds – particularly from those who represent the communities we serve including ex-armed forces personnel and their families.

As a colleague, you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development.

We offer a wide range of benefits at Pinnacle Group, dependant on your role or business area, these range from additional leave packages to pension plans and discounts at your favourite retailers.

Maternity/paternity packages
Flexible Working Arrangements
Life Assurance
Enhanced Pension Scheme
Additional Annual Leave
Private Medical Insurance
Cycle to Work Scheme
Employee Assistance Programme
Retail Discounts
Childcare Assistance
Season Ticket Loans
Sick Pay Schemes
Personal Development Plans

Quick apply

Refine Your Search

senior customer service representative jobs in sunbury tw16

Senior Housing Manager

Field Sales Executive

Event Sales Executive

Senior Logistics Manager

Sr. Business Development Executive

Partnerships Account Manager

Senior Service Contract Specialist

Business Development Manager

Event Duty Manager

Change Manager

Support Manager, UK

Sales Representative - Enfield

Retail Sales Manager, Footwear Department, Liberty London

Facilities Manager

National Account Manager UKI

Security Officer

Housing Assistant

Case Progression Officer

Administrator

Senior property manager (portfolio)

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