charity Work, Jobs in sunderland, eng (with Salaries)

Charity Services Coordinator
Age UK North Tyneside —North Shields
- Customer service
- Microsoft Office
- Administrative experience
- Referral programme
Quick apply
12d
Lifestyle and Wellbeing Coordinator
Sanctuary Care —Houghton le Spring
- £13.27 an hour
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
9h
Children and Families Worker
Change Grow Live —Gateshead
- £27,861.26 - £32,002.35 a year
- Employee assistance programme
- Employee discount
Community Practitioner
Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust —Sunderland
- £39,959 - £48,117 a year
- Full-time
1d
Online Lister Volunteer
British Heart Foundation —Sunderland
- Employee discount
Chief Executive Officer
FIND. —Sunderland
- £90,000 - £100,000 a year
- Full-time
- Leadership
- Annual leave
Quick apply
13d
Customer Support Associate (Specialist Support Team)
Nationwide Building Society —Newcastle upon Tyne
- From £25,250 a year
- Full-time
- Administrative experience
- Organisational skills
- Communication skills
7d
Supporter Data Assistant
Royal Society of Wildlife Trusts —Gosforth
- £23,256 - £25,396 a year
- Full-time
- Administrative experience
Stockroom Volunteer
British Heart Foundation —Sunderland
- Employee discount
Corporate Fundraising Officer
Daft as a Brush Cancer Patient Care —Newcastle upon Tyne
- From £28,000 a year
- Full-time
- Hybrid work
- CRM software
- Business development
- Marketing
- Free parking
- Sick pay
Quick apply
Events Fundraising Officer
Daft as a Brush Cancer Patient Care —Newcastle upon Tyne
- From £28,000 a year
- Full-time
- Hybrid work
- Bachelor's degree
- Organisational skills
- Time management
- Free parking
- Life insurance
Quick apply
Location Manager
Anchor —Wallsend
- £29,870 a year
- Organisational skills
- Employee discount
7d
Customer Service Agent
Everything Managed Group —Newcastle upon Tyne
- £27,000 a year
- Full-time
- Customer service
- Communication skills
Quick apply
Development Officer – Marketing (Maternity Cover)
Royal Society of Wildlife Trusts —Houghton le Spring
- £30,633 a year
- Full-time
- Marketing
12d
Support Worker- Waking nights
Changing Lives —Sunderland
- £26,675 a year
- Night shift
12h
Online Lister Volunteer (Homestore)
British Heart Foundation —Sunderland
- Employee discount
Field Interviewer - Durham
the National Centre for Social Research —Durham
- £15.12 an hour
- Part-time
- Hybrid work
- English
- Travel
- Time management
Quick apply
Telephone & Administration Volunteer
British Heart Foundation —Sunderland
- Employee discount
Community Stock Generation Volunteer
British Heart Foundation —Sunderland
- Employee discount
Charity Fundraiser
F.r.u.k —Newcastle upon Tyne
- £24,420.00 - £50,569.07 a year
- Full-time
- Sales
- Customer service
- In-person
- Flexible schedule
Quick apply
4d

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charity jobs near sunderland, eng

Charity Services Coordinator

Age UK North Tyneside -
North Shields

Quick apply

Job details

12 days ago

Benefits

Company pension
Referral programme

Qualifications

Customer service
GCSE
Microsoft Office
Administrative experience
Organisational skills
Communication skills

Full job description

We’re looking for a passionate and organised Charity Services Coordinator to join our team at Age UK North Tyneside.

This is a rewarding opportunity to play a key role in supporting older people across the borough—helping them stay connected, maintain independence, and access vital services.

You’ll be at the heart of our operations, delivering excellent customer service, coordinating activities, and ensuring our services run smoothly and efficiently. You’ll be the first point of contact for our customers—supporting them via phone and email, coordinating activities, and helping our teams deliver high-quality services across North Tyneside.

You’ll also manage schedules, bookings, and service delivery logistics while building strong relationships with customers, partners, and volunteers.

Key Responsibilities

Customer & Service Delivery

Act as the main contact for customers accessing charity services
Provide a high-quality, responsive service aligned with service standards
Support customers to engage with services and maintain independence
Handle enquiries, bookings, and activity registrations
Promote services and signpost customers to appropriate support

Coordination & Administration

Manage bookings, appointments, and weekly rotas
Coordinate activities across multiple venues
Support delivery of social and wellbeing activities and day centres
Maintain accurate customer records and CRM data
Monitor attendance, participation, and income data

Stakeholder & Relationship Management

Build strong relationships with partners, providers, and volunteers
Liaise with venues to support service delivery
Support networking and research to improve local service knowledge

Compliance & Quality

Ensure GDPR compliance and accurate record keeping
Monitor performance, complete reporting, and support audits
Ensure invoices are accurate and submitted appropriately
Maintain health and safety standards and escalate issues
Support feedback collection, complaints handling, and service improvement

Team Support

Work flexibly across teams and provide cover where needed
Support workforce planning and scheduling
Contribute to team meetings and updates

Essential

GCSE (or equivalent) in English and Maths
Strong administrative experience in a busy environment
Excellent communication and interpersonal skills
Ability to build relationships with a wide range of stakeholders
Strong organisational skills and attention to detail
Confident using Microsoft Office and CRM systems
Ability to manage workloads independently and as part of a team
Commitment to delivering excellent customer service
Understanding and empathy for the needs of older people

Desirable:

Experience working in the voluntary or third sector
Experience supporting or coordinating volunteers
Experience working with older people in a community setting
Experience delivering or supporting projects to deadlines

Benefits:

26 days holiday + wellbeing day
Paid mileage & Blue Light Card discounts
Generous pension scheme
Staff referral scheme & annual thank-you events
Opportunities for development and enhanced responsibilities

Job Description is available upon request.

Quick apply

Refine Your Search

charity jobs in sunderland, eng

Charity Services Coordinator

Lifestyle and Wellbeing Coordinator

Children and Families Worker

Community Practitioner

Online Lister Volunteer

Chief Executive Officer

Customer Support Associate (Specialist Support Team)

Supporter Data Assistant

Stockroom Volunteer

Corporate Fundraising Officer

Events Fundraising Officer

Location Manager

Customer Service Agent

Development Officer – Marketing (Maternity Cover)

Support Worker- Waking nights

Online Lister Volunteer (Homestore)

Field Interviewer - Durham

Telephone & Administration Volunteer

Community Stock Generation Volunteer

Charity Fundraiser

I want to receive the latest job alerts for charity in sunderland, eng

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