Centre head Work, Jobs in Sunderland, Twr (with Salaries)

Customer Service Agent
Hays Travel —Sunderland
- Full-time
- Remote
- Computer literacy
- Organisational skills
- Computer skills
- Employee discount
Regional Estates Manager
Swanton Care and Community —Sunderland
- £40,000 a year
- Travel
- Employee assistance programme
- Employee discount
Facilities Manager
HomeGroup —Newcastle upon Tyne
- £35,000 - £40,000 a year
- Full-time
- Continuous improvement
- Café
- Employee discount
- Life insurance
14d
Regional Manager
Brewers Decorator Centres —Sunderland
- Sales
- Customer service
- Employee assistance programme
- Employee discount
1d
Housekeeping - Head Housekeeper
Premier Inn —Sunderland
- Up to £13.86 an hour
- Full-time
- Hotel
- Team management
- Leadership
- Employee discount
Quick apply
3d
Head of Enterprise Performance
Department for Environment, Food and Rural Affairs —Newcastle upon Tyne
- £73,165 - £81,535 a year
- Full-time
- Presentation skills
- Leadership
- Communication skills
Centre Manager
Learning Curve Group —Sunderland
- £28,000 - £33,990 a year
- Full-time
- Management
- Maths
- Recruiting
- Annual leave
10d
Team Member
KFC —Sunderland
- Up to £12.71 an hour
- Part-time
- Serving
- Customer service
- Cleaning
- Employee assistance programme
- Employee discount
6d
Head of Departmental Planning and Performance
Department for Work and Pensions —Benton
- £86,000 - £99,600 a year
- Overtime
- Management
- Analysis skills
- Presentation skills
- Annual leave
- Employee assistance programme
Office Manager
Winthrop Technologies —Blyth
- Full-time
- Bachelor's degree
Quick apply
Head of Customer Contact
HomeGroup —Newcastle upon Tyne
- £75,000 - £80,000 a year
- Full-time
- CRM software
- Customer service
- Leadership
- Employee discount
- Life insurance
7d
Head Teacher
Durham County Council —Durham
- £67,898 - £78,702 a year
- Full-time
- Experience working with children
- School
HR Manager
ResQ —Seaham
- £40,000 - £44,000 a year
- Full-time
- Microsoft Office
- Analysis skills
- Continuous improvement
- Employee discount
9d
Workplace Wellbeing Coordinator
Ministry of Justice —Durham
- £30,001 - £40,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- English
- Presentation skills
- Annual leave
- Employee assistance programme
16h
King's Trust Team Leader
Education Training Collective —Stockton-On-Tees
- £31,356.54 - £35,299.09 a year
- Monday to Friday
- Recruiting
- Teaching
- Free parking
- Annual leave
13d
Product Team Leader
River Island —Newcastle upon Tyne
- Weekend availability
- Customer service
- Retail management
- Communication skills
- Annual leave
- Employee discount
Quick apply
10d
Procurement Centre of Excellence Manager
Newcastle Building Society —Newcastle upon Tyne
- £49,734 - £72,312 a year
- Full-time
- Hybrid work
- Continuous improvement
- Annual leave
- Employee assistance programme
6d
Head of Principal Giving
Durham University —Durham
- £59,966 - £67,468 a year
- Full-time
- Hybrid work
- University
Head of Counter Fraud Learning & Development
Cabinet Office —Newcastle upon Tyne
- £69,308 - £80,342 a year
- Full-time
- Presentation skills
- Contracts
- Training & development
- Annual leave
8d
Receptionist
Hotel Indigo Durham —Durham
- Part-time
- Bar
- Computer literacy
- Hotel
- Employee assistance programme
- Employee discount
Quick apply

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centre head jobs near sunderland, twr

Customer Service Agent

Hays Travel -
Sunderland

Apply Now

Job details

Full-time

Benefits

Employee discount

Qualifications

Customer service call handling
Inbound customer enquiry call handling
Computer literacy
Organisational skills
Computer skills
Customer support
Customer interaction
Communication skills

Full job description

If you’re passionate about travel, why not come and work at Travel Weekly’s High Street Agency of the Year 2026?

Full-time 37.5 Hours - (This role is office based in our Head Office in Sunderland City Centre.)

About Hays Travel

As the UK’s largest independent travel agency, Hays Travel specialise in providing good value, quality holidays alongside excellent customer service. We work with all leading suppliers and can package holidays that include hotels, flights, cruises, tours, attraction tickets, and more. We have over 460 Branches throughout the UK, a network of personal travel consultants working from home, and a growing independence group and franchise operation. Our Head Office, based in Sunderland, is home to tour operator teams, finance, events, communications, marketing, people/HR, and IT, plus many more. We have been operating for over 40 years and continue to grow each year.

What it’s like to work for us?

Whichever location or department you work in, our people are always at the heart of everything we do. We offer a range of training programmes to help you progress personally and professionally, as we know the benefits of promoting and rewarding our hardworking colleagues are extremely important.

Of course, it's not all about work, we're very sociable and there are always lots of team nights-out and company parties. Plus, there are opportunities to travel abroad on educational trips, and you can also take advantage of our colleague discount when booking your own holidays.

Responsibilities

An exciting new role based in our new Customer Support Team has become available. The Customer Support Team provides service to a number of divisions including: Homeworkers, Web , Virtual Call Centre and Independent group Fulfilment.

Working as a Customer Support advisor you will be liaising directly with customers over the phone for any pre-departure queries, amendments to Customers bookings, producing documentation instantly on booking and meeting both customer and agents requirements. You must be performance driven and customer focused, with a positive can-do attitude.

We also have our online support functions which includes engaging with customers via our social media platforms, dealing with Foreign Exchange queries and logging our Trust Pilot reviews.

Competences / Qualifications

Excellent communication, organisational and administration skills
Accuracy and good attention to detail
Ability to work to strict deadlines
Encouraging working attitude and desire to put forward ideas and implement positive changes to working practices as required
Computer literate
Ability to act on own initiative and prioritise workload
Flexibility to suit needs of the business
Motivational and development skills

Specific Duties

To ensure that all bookings are administered professionally and within given timescales
To ensure that all incoming telephone calls are processed on a timely basis and in a first class manner
To ensure e-mails are prioritised and dealt with on a timely basis
Daily/weekly Audit and Exception Reporting
Report any issues/improvements where appropriate
Monitoring and maintaining high productivity

General

To undertake any other duties that may fall into the job criteria
NB – this job description is not intended as an exhaustive list of all duties and responsibilities of the post but simply reflects the key areas involved

Our values

Our SMILE values are embedded into Hays Travel and always demonstrated to ensure you and all our colleagues work well together. Our SMILE values are:

Supportive
Motivational
Innovative
Loyal
Excellent

Hays Travel is committed to safeguarding and promoting the welfare of all colleagues. As an accredited employer provider of apprenticeships, we undertake basic checks through the Disclosure and Barring Service (DBS) to ensure the safety of our apprentices for relevant roles

Apply Now

Refine Your Search

centre head jobs in sunderland, twr

Customer Service Agent

Regional Estates Manager

Facilities Manager

Regional Manager

Housekeeping - Head Housekeeper

Head of Enterprise Performance

Centre Manager

Team Member

Head of Departmental Planning and Performance

Office Manager

Head of Customer Contact

Head Teacher

HR Manager

Workplace Wellbeing Coordinator

King's Trust Team Leader

Product Team Leader

Procurement Centre of Excellence Manager

Head of Principal Giving

Head of Counter Fraud Learning & Development

Receptionist

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