Claims advisor Work, Jobs in Sunderland, Twr (with Salaries)

Claims Handler
Pacifica —Sunderland
- £24,784 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
- Free parking
Quick apply
7h
Customer Services Advisor
Halfords —Sunderland
- £11.05 - £12.91 an hour
- Part-time
- Sales
- Customer service
- Employee assistance programme
- Employee discount
6d
Customer Sales Advisor
Halfords —Sunderland
- £10.85 - £12.71 an hour
- Part-time
- Sales
- Customer service
- Retail sales
- Store discount
- Health & wellbeing programme
6d
Senior Claims Handler
Gallagher —Newcastle upon Tyne
- Employee stock purchase plan
- Life insurance
6d
Claims Governance, Risk and Compliance Manager
AIOI NISSAY DOWA INSURANCE MANAGEMENT LIMITED (ANDIM) —Newcastle upon Tyne
- Full-time
- Financial services
- Communication skills
- Annual leave
- Employee assistance programme
Environment, Health & Safety Manager
Krystal Technology —Wallsend
- £50,000 - £55,000 a year
- Full-time
- In-person
Quick apply
20h
Service Advisor
Arnold Clark —Newcastle upon Tyne
- £0.01 a year
- Customer service
- Computer literacy
- Organisational skills
- Employee discount
5d
VMO2 Customer Service Advisor
Concentrix —Newcastle upon Tyne
- £12.75 an hour
- Full-time
- Hybrid work
- Customer service
- Annual leave
- Employee discount
Sales Team Manager
Auxillis —Peterlee
- £29,283 - £32,670 a year
- Leadership
- Communication skills
- Time management
- Free parking
- Annual leave
Quick apply
8d
Occupational Health Physician - Hybrid / Gateshead
Health Partners —Gateshead
- Part-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
- Annual leave
8d
Legal - Solicitor – Disputes - LE1
Parkdean Resorts —Newcastle upon Tyne
- £50,000 - £66,000 a year
- Resort
Quick apply
9d
Quantity Surveyor
Solomons Europe —Chester-le-Street
- Full-time
- Engineering
- Mentoring
- Contracts
Quick apply
Senior Quantity Surveyor
Solomons Europe —Chester-le-Street
- Full-time
- Microsoft Excel
- Engineering
- Supervising experience
Quick apply

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claims advisor jobs near sunderland, twr

Claims Handler

Pacifica -
Sunderland

Quick apply

Job details

Permanent | Full-time
£24,784 a year
7 hours ago

Benefits

Free parking
Company pension
Company events
On-site parking

Qualifications

Microsoft Word
Microsoft Excel
Customer service
Organisational skills
Time management

Full job description

Claims Handler

Pacifica Group Ltd

Location: Houghton-le-Spring, County Durham, DH4, England.

Job Type: Full-time permanent position

Hours: 37.5 hours per week - Monday to Friday 9.00am till 5.00pm

Salary: £24,784.50 per annum

Who are Pacifica?

Founded in 2003 and united under the Pacifica brand two years later, we've grown to become the largest Domestic Support services provider in the UK and a trusted name across Europe. With a reputation for excellence and a core resource of directly employed, experienced engineers, sales and support staff, our service offer includes repairs in and out of guarantee, warranty products, spares warehousing and product replacement. Pacifica Appliance Services has become one of the largest professional Appliance Repair companies in the UK.

What are we looking for?

An exciting opportunity has arisen for a Claims Handler to join our well-established team based in our head office in Houghton-le-Spring. The role will involve answering inbound calls from customers of the Very Group wishing to raise a claim for their appliance under their extended warranty insurance as well as dealing with ongoing claims and delivering exceptional customer service on all aspects of the call.

What will be your key responsibilities?

Provide world class customer support related to repairs of White Goods, Brown Goods, and all other Electrical products.
Raise new claims correctly, organise replacement appliances where required
Effectively handle existing customer claims calls and ensure all processes are followed correctly
Manage incoming calls from customers and clients positively promoting our business while providing world class customer support related to appliance repairs
Ability to handle escalations from customers claims calls and ensure all processes are followed correctly
Comply with Data Protection Act rules
Undergo any training and development as required and complete any online training courses when assigned through Pacifica's Learning Hub.
Participate with Management to review performance and targets and agree plan of action. Participate in Monthly/Quarterly 1-2-1 with line manager
Carry out any administrative duties assigned by management daily
Ensure client portals are actioned and any queries/waiting for approvals/client and customer notes etc are cleared
Hold excellent knowledge and understanding of client requirements to be the 'Expert' in your field

What experience and skills we are looking for?

Experience in a claims handler or customer service advisor role in a contact centre environment preferred
Problem solving skills
Flexible working approach
Capable of multi-tasking in a fast-paced Contact Centre environment
Drive / Self-motivation
Good organisational and time management skills
Good understanding and a proficient user of Microsoft systems e.g Excel, Word etc

Company Benefits. What's In It For You?

At Pacifica we believe in rewarding your hard work and commitment. Our package includes:

Up to 33 days' holiday (including bank holidays)
Pension Scheme plus Death in Service Benefit (3x annual salary)
Free Multi Appliance Protection Cover for your own home appliances
Free on-site parking
Access to exclusive discounts with top high street retailers
Regular company events and incentives
Genuine career progression opportunities within Pacifica Group

Ready to join our team?

If you feel this role is for you and you have the skills and experience to fit the bill, apply today. We'd love to hear from you!

Quick apply

Refine Your Search

claims advisor jobs in sunderland, twr

Claims Handler

Customer Services Advisor

Customer Sales Advisor

Senior Claims Handler

Claims Governance, Risk and Compliance Manager

Environment, Health & Safety Manager

Service Advisor

VMO2 Customer Service Advisor

Sales Team Manager

Occupational Health Physician - Hybrid / Gateshead

Legal - Solicitor – Disputes - LE1

Quantity Surveyor

Senior Quantity Surveyor

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