client advisor Work, Jobs in sunderland, twr (with Salaries)

Customer Service Advisor
PDSA —Sunderland
- £24,528 - £25,264 a year
- Full-time
- Customer service
- Communication skills
- Employee assistance programme
- Employee discount
5d
People and OD Advisor
QE Facilities —Washington
- £39,044 a year
- Full-time
1d
Outbound Customer Service Advisor
PDSA —Sunderland
- £24,528 - £25,264 a year
- Full-time
- Customer service
- Communication skills
- Employee assistance programme
- Employee discount
1h
Sales Advisor
One Utility Bill —Newcastle upon Tyne
- £27,976 a year
- Full-time
- Hybrid work
- Organisational skills
- Annual leave
- Employee assistance programme
Sales & Retentions Advisor (Fixed-Term Contract)
One Utility Bill —Newcastle upon Tyne
- £27,976 a year
- Full-time
- Organisational skills
- Annual leave
- Employee assistance programme
12d
Veteran Liaison Support Officer (VLSO) Cumbria, Northumberland, Tyne & Wear
Walking With The Wounded —Newcastle upon Tyne
- £30,720 a year
- Full-time
- Hybrid work
- Travel
- Annual leave
- Employee assistance programme
11h
Stocktaker
nGeneration —Newcastle upon Tyne
- £26,000 - £28,000 a year
- Weekend availability
- Bar
- Microsoft Excel
- Customer service
Quick apply
Client Advisor
Seventeen Group —Gosforth
- Full-time
- Bilingual
- Microsoft Word
- Microsoft Outlook
Quick apply
13d
Mortgage Advisor
The Mortgage Experts —Felling
- £60,000 - £100,000 a year
- Remote
JUNIOR SALES ADVISOR
Verisure Services (UK) Limited —Sunderland
- £3,800 a month
- Full-time
- Sales
Quick apply
People & Culture Advisor (6-month FTC)
Norton Rose Fulbright —Newcastle upon Tyne
- Full-time
- Microsoft Powerpoint
- Microsoft Outlook
- Microsoft Office
Caravan & Motorhome Service advisor
TCM Caravan & Motorhome Service Centre —Bishop Auckland
- £26,800 a year
- Full-time
- Sales
- Customer service
- Maintenance
Quick apply
13d
Apprentice financial advisor
TC-Group —Newcastle upon Tyne
- Full-time
- Financial services
- Communication skills
Quick apply
13d
Outbound Sales Advisor
Green Shift Energy Limited —Newcastle upon Tyne
- £25,500 - £35,000 a year
- Full-time
- CRM software
- Sales
- Customer service
- Referral programme
Quick apply
6d
Criminal Defence Advisor
Watson Woodhouse & Macks Solicitors —Middlesbrough
- Rotating shift
- Communication skills
- Time management
- Annual leave
- Referral programme
Quick apply
VacancyTitle: Health and Safety Advisor
Grainger plc —Newcastle upon Tyne
- Full-time
- Remote
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Operations Manager
RMT —Newcastle upon Tyne
- Team management
- Organisational skills
- Communication skills
Quick apply
SHEQ Advisor
United Infrastructure —Washington
- Full-time
- Driving
- Construction
Quick apply
Operations Manager
RMT Accountants & Business Advisors —Newcastle upon Tyne
- Team management
- Organisational skills
- Communication skills
Customer Service Advisor
Ringtons —Newcastle upon Tyne
- Temporary
- Bilingual
- Spanish
- Customer service
Quick apply
6d

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Customer Service Advisor

PDSA -
Sunderland

Apply Now

Job details

Full-time
£24,528 - £25,264 a year
5 days ago

Benefits

Company pension
Employee assistance programme
Employee discount
Paid volunteer time
Enhanced paternity leave

Qualifications

Customer service
Communication skills

Full job description

Make a difference every day with PDSA

About Us

Join us to help keep even more people and pets together when times are tough. For over a century, PDSA have provided vital veterinary care for the pets of people in financial hardship.

We’re now on a journey to expand our reach to support even more people and their beloved pets. To achieve this ambitious goal, we need passionate and driven individuals who are ready to embrace change and help shape a future-focused PDSA. Together, we'll build a stronger organisation to ensure our services help those who need us most for the next hundred years.

If you're ready to make a real difference and be part of a team that's creating positive change, we want you to join us. Let's build a brighter future for pets and their owners, together.

About the role

You’ll be based in Sunderland, at our National Customer Service Centre (NCSC), located just 600 metres from our local PDSA Pet Hospital.

Our centre has been running in its current form for nearly a decade and is home to a friendly team of 60 colleagues, a great mix of full- and part-time team members who work together to deliver excellent service and results.

Over the years, the NCSC has evolved significantly, now handling a wide range of customer and supporter interactions. It’s an energetic, supportive environment where every conversation helps make a difference.

What you’ll do:

Handle a variety of calls and emails, providing friendly, accurate and helpful advice.
Manage first-line customer complaints with professionalism and care, aiming for quick, positive resolution.
Promote PDSA products and services where appropriate, tailoring recommendations to customers’ needs.
Accurately record customer data and process payments or refunds in line with standards.
Meet personal and team targets (KPIs and SLAs) while maintaining high quality and compliance standards.
Stay up to date with PDSA’s services, policies and fundraising initiatives.

We’re Seeking Someone with

Excellent listening and telephone communication skills.
Empathy, patience and the ability to stay calm under pressure.
Experience working in a customer service or contact centre environment.
Confidence using computer systems and maintaining data accuracy.
A proactive, positive attitude and commitment to delivering great service.
(Desirable) Experience handling written or email enquiries and cross-selling or lead generation.

Work pattern & rota

Opportunities are available for both full time and part time hours, which will be discussed during the interview process.

Rewards, support and benefits

We’re really passionate about being a great place to work, somewhere people feel proud of what they do, connected to a meaningful purpose, and able to make a genuine difference every day. Our teams are collaborative and supportive, and we encourage everyone to bring their ideas, individuality and passion for pets to work with them.

As well as a rewarding role and a positive, people-focused culture, we also offer a wide range of benefits, including:

Flexible working options to support your work–life balance and individual circumstances.
25 days’ holiday plus Bank Holidays
Three paid special days off: Volunteering Day, Celebration Day and Wellbeing Day annually.
Generous pension options, with PDSA contributions starting at 5% and rising to 10%.
Life assurance providing four times your annual salary for added peace of mind.
AXA Health Employee Assistance Programme, with 24/7 wellbeing support
Retail, holiday and lifestyle discounts available through our staff Fetch benefits platform.
Enhanced maternity, paternity and adoption leave to support you and your family.
10% discount on PDSA Pet Insurance plus access to staff veterinary services.

To apply for this role, click Apply Now at the top of the page, create a candidate account and complete our simple application form.

PDSA is committed to embedding a culture of diversity and inclusion within our teams that reflect the communities we serve. We aim to create a working environment in which all individuals are able to make best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit. We offer a range of family friendly, inclusive employment policies and opportunities for flexible working arrangements to support team members from different backgrounds.

If you have any questions or concerns regarding accessibility, please contact us and we will be happy to discuss via email or telephone reasonable adjustments that you may require throughout the recruitment process.

We are committed to safeguarding and promoting the welfare of children, adults at risk and all our colleagues and expect everyone who works for us to also share this commitment and to treat people with courtesy and respect.

To support this commitment, our recruitment & selection processes are robust and rigorous. All appointments will be subject to satisfactory references and appropriate background checks

The Company has experienced unprecedented growth over the past few years. We have a vast number of employees, and provide support to clients from all over the country.

Apply Now

Refine Your Search

client advisor jobs in sunderland, twr

Customer Service Advisor

People and OD Advisor

Outbound Customer Service Advisor

Sales Advisor

Sales & Retentions Advisor (Fixed-Term Contract)

Veteran Liaison Support Officer (VLSO) Cumbria, Northumberland, Tyne & Wear

Stocktaker

Client Advisor

Mortgage Advisor

JUNIOR SALES ADVISOR

People & Culture Advisor (6-month FTC)

Caravan & Motorhome Service advisor

Apprentice financial advisor

Outbound Sales Advisor

Criminal Defence Advisor

VacancyTitle: Health and Safety Advisor

Operations Manager

SHEQ Advisor

Operations Manager

Customer Service Advisor

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