Client services occupations Work, Jobs in Sunderland, Twr (with Salaries)

Customer Relations Clerk
Hays Travel —Sunderland
- Microsoft Word
- Microsoft Excel
- Analysis skills
- Employee discount
BPL - Relationship Support Executive
Barclays —Sunderland
- Microsoft Office
- Continuous improvement
- IT
7h
Commercial Co-ordinator
Global Manufacturing Supplies (GMS) —Prudhoe
- £26,000 - £29,000 a year
- Full-time
- Hybrid work
- CRM software
- Microsoft Excel
- Customer service
- Free parking
- Annual leave
Quick apply
Client Coordinator
Schawk UK Limited —Gateshead
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Organisational skills
Quick apply
3d
Onboarding Agent
Everything Managed Group —Newcastle upon Tyne
- £27,000 a year
- Full-time
- Customer service
- Communication skills
Quick apply
8d
Customer Service Advisor
Kinaxia Transport & Warehousing —Washington
- Full-time
- CRM software
- Employee discount
Quick apply
11d
UK - Agency Operations Assistant
Paul Gough Media —Hartlepool
- £24,000 - £26,000 a year
- Full-time
Quick apply
Client Success Manager
The Opportunity Group —Newcastle upon Tyne
- Remote
Quick apply
Customer Service Representative
REFLEX LABELS LIMITED —Newcastle upon Tyne
- Full-time
- Customer service
- No experience needed
- Organisational skills
10d
Retentions Advisor
Verisure Services (UK) Limited —Newcastle upon Tyne
- £24,000 - £26,000 a year
- Full-time
- Customer service
- Microsoft Office
- Computer skills
- Annual leave
- Employee discount
Quick apply
Business Support Co-ordinator
Wave Utilities —Durham
- From £26,634 a year
- Full-time
- Hybrid work
- Customer service
- Computer literacy
- Free parking
- Employee assistance programme
Quick apply
4d
Customer Service Advisor
CA Group Ltd —Bishop Auckland
- Full-time
- Sales
- Microsoft Office
- In-person
- Free parking
Quick apply
2d
CUSTOMER SERVICE ADMINISTRATOR - MERCHANT DIVISION
TOR RUSTOLEUM —Gateshead
- Full-time
- Sales
- Customer service
- Microsoft Office
- Free parking
- Profit sharing
Quick apply
9d
Service Advisor (Siteworks)
Everflow —Peterlee
- £26,678 - £29,987 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Office
- Analysis skills
- Free parking
- Annual leave
Customer Success Lead
Cognassist —Hebburn
- Remote
- Sales
- Communication skills
- Life insurance
Quick apply
Junior Project Coordinator
Matthews International Corporation —Gateshead
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Customer Resolution Specialist
iamproperty & iamsold —Newcastle upon Tyne
- £25,800 a year
- Full-time
- Communication skills
- Annual leave
Quick apply
1d
Customer Success Manager Supplier
Hubexo —Newcastle upon Tyne
- Full-time
- Hybrid work
- Construction
- In-person
- Annual leave
- Employee assistance programme
Quick apply
Service Administrator
Dräger UK & Ireland —Blyth
- Hybrid work
- Microsoft Excel
- Customer service
- Microsoft Office
9d
UK - Customer Success Manager
Paul Gough Media —Hartlepool
- £25,000 - £30,000 a year
- Full-time
Quick apply

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Customer Relations Clerk

Hays Travel -
Sunderland

Apply Now

Job details

Benefits

Employee discount

Qualifications

Microsoft Word
Microsoft Excel
GCSE
Analysis skills
File management
Communication skills
Negotiation
Time management

Full job description

Role Summary

This is an exciting opportunity to join our Customer Relations team at Hays Travel. The department is dedicated to resolving customer complaints with empathy, professionalism, and care, ensuring every customer walks away with a positive impression of our brand. Our aim is to build trust, encourage repeat bookings, and inspire customers to recommend Hays Travel to others. As we deal with sensitive and sometimes complex situations, a mature, understanding, and compassionate approach is essential. At the same time, you’ll be joining a supportive and collaborative team where no two days are the same. This role is perfect for someone who enjoys creative problem-solving, thrives on new challenges, and values teamwork when overcoming obstacles together.

Key Responsibilities:

Handling complaints from customers across various company divisions
Recording, maintaining, and updating documentation related to complaints in compliance with GDPR
Keeping customers informed about the progress of their complaints through both verbal and written communication
Coordinating with Colleagues, Tour Operators and Third Parties regarding complaints and queries in line with ABTA’s Code of
conduct
Ensuring timely receipt of documentation from relevant parties
Liaising with ABTA and Legal Representatives
Generating relevant reports for management
Adhering to Customer Excellence Standard

Competencies Required:

Exceptional listening and communication skills
Highly organised with excellent time-management skills
Strong problem-solving and analytical abilities to identify effective solutions
Able to investigate issues independently, prioritise workload, and collaborate effectively within a team
Strong negotiation skills, achieving satisfactory outcomes for all parties
Flexible and adaptable to meet changing business needs
Exceptional accuracy with a strong attention to detail
Proven ability to meet tight deadlines in fast-paced environments
Confident, driven, and enthusiastic professional approach
Resilient and able to perform effectively under pressure

Technical Skills Required

Knowledge of computer systems i.e. Microsoft Word and Excel with the ability to utilise its key functionalities
Strong attention to detail and accuracy skills
File management skills
Web Navigation skill

Qualifications

English and Maths GCSE grade 4 or above

General

Undertake any other duties that fall within the job criteria
Adhere to all company policies and procedures, including Health and Safety
Treat all employees, customers, and suppliers with dignity and respect
Note that this job description is not exhaustive but reflects the key areas involved

About Us

As the UK’s largest independent travel agency, Hays Travel specialises in providing good value, quality holidays, alongside excellent customer service. We work with all leading suppliers and can package holidays that include hotels, flights, cruises, tours, attraction tickets, and more. We have over 470 Branches throughout the UK and our Head Office based in Sunderland, is home to tour operator teams, finance, marketing, people/HR and IT, plus many more. We have been operating for over 40 years, and continue to grow each year.

Our values

Our SMILE values are embedded in to our company and ensure our teams work strongly together. You and all of our colleagues will ensure that the Hays Travel values are demonstrated at all times.

Supportive
Motivational
Innovative
Loyal
Excellent

What it’s like to work for us?

Whichever location or department you work in, our people are always at the heart of everything we do. We offer a range of training programmes to help you progress personally and professionally, as we know the benefits of promoting and rewarding our hardworking colleagues are extremely important.

Of course, it's not all about work. We're very sociable and there are always lots of team nights-out and company parties. Plus, there are opportunities to travel abroad on educational trips, and you can also take advantage of our colleague discount when booking your own holidays.

Hays Travel is committed to safeguarding and promoting the welfare of all colleagues. As an accredited employer provider of apprenticeships, we undertake basic checks through the Disclosure and Barring Service (DBS) to ensure the safety of our apprentices for relevant roles.

Apply Now

Refine Your Search

client services occupations jobs in sunderland, twr

Customer Relations Clerk

BPL - Relationship Support Executive

Commercial Co-ordinator

Client Coordinator

Onboarding Agent

Customer Service Advisor

UK - Agency Operations Assistant

Client Success Manager

Customer Service Representative

Retentions Advisor

Business Support Co-ordinator

Customer Service Advisor

CUSTOMER SERVICE ADMINISTRATOR - MERCHANT DIVISION

Service Advisor (Siteworks)

Customer Success Lead

Junior Project Coordinator

Customer Resolution Specialist

Customer Success Manager Supplier

Service Administrator

UK - Customer Success Manager

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