Helpdesk administrator Work, Jobs in Sunderland, Twr (with Salaries)

Out of Hours Coordinator
DFP Services Ltd —Durham
- From £20,800 a year
- Administrative experience
- Analysis skills
- IT
- Free parking
Quick apply
5d
OLM Helpdesk Administrator
Northumbria Healthcare - NHCT Northumbria Healthcare NHS Foundation Trust —Newcastle upon Tyne
- £25,760 - £27,476 a year
- Full-time
- IT
- Office experience
Estates Digital Data Coordinator
Newcastle University —Newcastle upon Tyne
- £32,080 - £34,610 a year
- Full-time
- Maintenance
- Analysis skills
- Project management
6d
Junior Salesforce Developer
Everything Managed Group —Newcastle upon Tyne
- Full-time
- Hybrid work
- Sales
- Salesforce
- Communication skills
Quick apply
Infrastructure and Workplace Manager
Everything Managed Group —Newcastle upon Tyne
- £45,000 a year
- Full-time
- Microsoft Access
- Azure
- Management
Quick apply
3d
Mobile Technical Operative (Multiskilled)
Equans —Newcastle upon Tyne
- Full-time
- Plumbing
- IT
- Communication skills
- Annual leave
- Employee assistance programme

I want to receive the latest job alerts for helpdesk administrator in sunderland, twr

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Out of Hours Coordinator

DFP Services Ltd -
Durham

Quick apply

Job details

Permanent
From £20,800 a year
5 days ago

Benefits

Free parking
On-site parking

Qualifications

Logistics
Administrative experience
Analysis skills
IT
Help desk

Full job description

DFP Services are hiring for an OOH Coordinator

The Role
You’ll play a vital role as an OOH Coordinator, ensuring the smooth coordination of both reactive and emergency maintenance works across our client portfolio outside of core business hours. Using our in-house system (JobWatch), you’ll be responsible for logging, prioritising, and tracking urgent jobs, keeping customer portals updated, and ensuring our out-of-hours service delivery meets the high standards our clients expect.

You will act as the main point of contact outside of standard working hours, working closely with engineers, on-call staff, and clients – including care homes, NHS foundations, councils, police constabularies, and universities – to ensure all urgent work is correctly assessed, promptly actioned, and professionally communicated.

Your work schedule will be agreed initially, but the company reserves the right to adjust it when needed for the business.

The Responsibilities
As our Helpdesk Administrator, you’ll be responsible for:

· Log reactive jobs and planned preventative maintenance (PPM) tasks on our internal system (JobWatch).

· Monitor the out-of-hours helpdesk inbox and ensure all queries are actioned or escalated as needed.

· Update client portals with job status, notes, and completion details.

· Take inbound calls from clients, contractors, and engineers.

· Coordinate with engineers to schedule and dispatch jobs.

· Raise purchase orders and sales opportunities where appropriate.

· Maintain accurate records and ensure all data is entered correctly.

· Report regularly to your line manager on job delivery performance.

· Perform general administrative duties to support smooth office operations.]

· Assist with scheduling and coordinating contract works in line with SLAs and KPIs.

The Person

This ideal person who’ll thrive in this role:

· Highly organised with excellent attention to detail.

· A confident communicator, both written and verbal.

· Comfortable working in a fast-paced environment.

· Customer-focused, professional, and approachable.

· Able to manage multiple tasks with efficiency and accuracy.

The Training

Full training will be provided

The Essential Criteria

· Familiar with scheduling, coordination, or helpdesk systems (JobWatch experience a plus)

· Strong IT and administrative skills.

The Benefits

Free parking
On-site gym
Weekly pay
Long service incentives
Training opportunities

Pay: From £20,800.00 per year

Benefits:

Free parking
On-site parking

Work Location: In person

Quick apply

Refine Your Search

helpdesk administrator jobs in sunderland, twr

Out of Hours Coordinator

OLM Helpdesk Administrator

Estates Digital Data Coordinator

Junior Salesforce Developer

Infrastructure and Workplace Manager

Mobile Technical Operative (Multiskilled)

I want to receive the latest job alerts for helpdesk administrator in sunderland, twr

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected