Membership representative Work, Jobs in Sunderland, Twr (with Salaries)

Customer Service Representative
HSBC Global Services Limited —Cramlington
- From £25,000 a year
- Full-time
- Communication skills
- Banking
- Employee discount
1d
Retail Sales Advisor - Stockton
Oak Furnitureland —Stockton-on-Tees
- £48,246 - £53,279 a year
- Full-time
- Customer service
- Retail sales
- Free parking
- Employee assistance programme
Spanish-speaking International Communications Representative (8am-4pm SHIFT)
Voicentric Ltd Durham —Durham
- £13.35 an hour
- Part-time
- Hybrid work
- Spanish
- English
- No degree
- Profit sharing
- Work from home
Quick apply
1d
General Manager
Lookers —Newcastle upon Tyne
- Up to £85,000 a year
- Weekend availability
- Customer service
- Training & development
- Annual leave
Quick apply
Italian-speaking International Communications Representative (8am-4pm shift)
Voicentric Ltd Durham —Durham
- £13.35 an hour
- Full-time
- Hybrid work
- Spanish
- English
- No degree
- Profit sharing
- Work from home
Quick apply
1d
Call Centre Representative
Neon Design Consultancy —Newcastle upon Tyne
- From £26,000 a year
- Full-time
- Customer service
- Recruiting
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
5d
Purchasing Practitioner
Durham University —Durham
- £25,844 - £26,663 a year
- Full-time
- Hybrid work
- University
- Computer skills
- Communication skills
- Annual leave
- Employee assistance programme
Customer Account Specialist
TT Electronics plc —Bedlington
- Full-time
- Data entry
- Annual leave
- Employee assistance programme
French-speaking International Communications Representative
Voicentric Ltd Durham —Durham
- £13.35 an hour
- Full-time
- Hybrid work
- Spanish
- English
- No degree
- Profit sharing
- Work from home
Quick apply
1d
Senior Operational Leader - Newcastle
Department for Work and Pensions —Newcastle upon Tyne
- £44,447 - £46,547 a year
- Overtime
- Hybrid work
- Analysis skills
- Presentation skills
- Travel
- Annual leave
- Employee assistance programme
8d
Waste and Recycling Labourer
Gateshead Council —Gateshead
- £25,989 - £26,403 a year
- Full-time
- Hybrid work
- Customer service
- Training & development
- Communication skills
- Annual leave
- Employee discount
2d
Simpler Recycling Projects Coordinator
Gateshead Council —Gateshead
- £41,771 - £45,091 a year
- Full-time
- Hybrid work
- No degree
- Organisational skills
- Communication skills
- Annual leave
- Employee discount
6d
Waste Education & Engagement Coordinator
Gateshead Council —Gateshead
- £29,540 - £32,061 a year
- Full-time
- Hybrid work
- Organisational skills
- Annual leave
- Employee discount
Business Development Manager - Field Sales
Tritility Limited —Jarrow
- Up to £65,000 a year
- Full-time
- Remote
- Data analysis skills
- Business development
- Presentation skills
- Annual leave
- Employee assistance programme
Quick apply
Regional Account Manager
Selwood Limited —Stockton-on-Tees
- £62,063 a year
- Time management
- Annual leave
- Employee assistance programme
Quick apply
Mobile Technical Operative (Multiskilled)
Equans —Newcastle upon Tyne
- Full-time
- Communication skills
- Annual leave
- Employee assistance programme
Practice Manager
ASDA —South Shields
- Full-time
- Customer service
- Patient care
- In-person
- Store discount
- Annual leave
10d
Senior Facilities and Operations Manager
Seloxium Limited —Redcar
- Full-time
- Engineering
- Bachelor's degree
- Travel
- Annual leave
Quick apply
Project Cost Consultant - Data Centres (Site Based)
Arcadis —Newcastle upon Tyne
- Data analysis skills
- Analysis skills
- No degree
Project Director - Rail
Amey Ltd —Newcastle upon Tyne
- Full-time
- Master's degree
- Bachelor's degree
- Team management
- Annual leave
Quick apply

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Customer Service Representative

HSBC Global Services Limited -
Cramlington

Apply Now

Job details

Full-time
From £25,000 a year
1 day ago

Benefits

Company pension
Private medical insurance
Employee discount

Qualifications

Customer support
Customer interaction
Communication skills
Banking

Full job description

What you'll do

The role of a Customer Service Representative is to provide our customers with an outstanding service we can all be proud of, by taking ownership of customers’ transactional or service requests and answering specific product queries. Our Customer Service Representatives also educate our customers around HSBC self-service devices and actively speak to them around HSBC’s digital platforms, giving them the choice of how they wish to bank with us.

We’re looking for people who are passionate about delivering an outstanding customer experience, people who are ambitious and have a helpful personality. Previous Customer Service experience is helpful but is not essential, as what we’re really interested in is someone who can hold a conversation and who has a genuine passion for going above and beyond for customers – everything else we can teach you!

At HSBC we’re passionate about coaching and developing our people, you’ll have access to our learning platform and the opportunity to develop yourself and your career further.

Within this role you’ll:

Provide exceptional face-to-face customer service in a timely manner whilst working in a fast-paced busy Branch environment and adhering to our policies and procedures
Process a wide range of transactions, whilst maintaining a high degree of accuracy
Have excellent attention to detail
Play a supporting role in educating our customers around HSBC self-service devices and alternative digital banking platforms
Collaborate as part of the dynamic Branch team and actively seek to improve workflows and processes to make banking with HSBC easier for our customers

What do I need to be successful?

Demonstrate excellent communication skills enabling you to engage in effective conversations, build strong connections and show empathy to our customers
The ability to take ownership of customer enquiries through to resolution – you’ll pride yourself on delivering a customer experience that exceeds expectations, delivering a personalised, friendly and efficient service
Be resilient to a continuous changing environment

When & where you'll work

This is a full-time role that requires you to work 35 hours per week between the hours of Monday to Friday 09:00-17:00 and Saturday 09:00-13:30. (Not all our branches are open on a Saturday). Please note if you’re on a student visa that does not allow you to work 35 hours per week, unfortunately, we will not be able to progress your application. There may be times when we may ask you to support other local branches within a reasonable distance to you with any additional costs reimbursed in line with HSBC Expenses Policy.

Your Training

You’ll receive full training in-branch to get you up to speed with the specifics of your job role, the systems you will use, as well as the products and services that HSBC offer. Our Customer Service Representative training course is 8 days in total split over 2 weeks. As our training is important, we require you to attend the whole course therefore you will be unable to take holidays during your training period.

What You’ll Get!

We offer an attractive minimum starting salary of £25,000 based on 35 hours per week, plus an annual discretionary performance bonus.

You will also receive:

Over six weeks’ holiday. This includes bank and public holidays with the option to buy more
Perks at Work Benefit where you will be able to access to 30,000+ national & local employee discounts
A market-leading employer pension contribution
BUPA Healthcare
Life Assurance, equivalent to four times your annual salary
Access to a flexible benefits platform offering upgrades to Health Club Memberships, Retail Voucher Cards, Car Breakdown Cover and more
Sharesave schemes – a monthly savings plan linked to an option to buy shares in HSBC at a discounted rate

Opening up a world of opportunity.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk:

Email: [email protected]

Telephone: +44 207 832 8500

Apply Now

Refine Your Search

membership representative jobs in sunderland, twr

Customer Service Representative

Retail Sales Advisor - Stockton

Spanish-speaking International Communications Representative (8am-4pm SHIFT)

General Manager

Italian-speaking International Communications Representative (8am-4pm shift)

Call Centre Representative

Purchasing Practitioner

Customer Account Specialist

French-speaking International Communications Representative

Senior Operational Leader - Newcastle

Waste and Recycling Labourer

Simpler Recycling Projects Coordinator

Waste Education & Engagement Coordinator

Business Development Manager - Field Sales

Regional Account Manager

Mobile Technical Operative (Multiskilled)

Practice Manager

Senior Facilities and Operations Manager

Project Cost Consultant - Data Centres (Site Based)

Project Director - Rail

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