Phone operator Work, Jobs in Sunderland, Twr (with Salaries)

Phone operative
Bon Voyage Taxis LTD —Stanley
- From £12.21 an hour
- Part-time
- Microsoft Word
- Microsoft Outlook
- English
Quick apply
Temporary Customer Service Operators
J Barbour and Sons —South Shields
- Weekend availability
- Customer service
- Communication skills
- Store discount
- Employee discount
Quick apply
Contact Centre Operator
DigitalKOG —Newcastle upon Tyne
- £4 an hour
- Full-time
- Customer service
- Communication skills
- Free parking
- Flexible schedule
Video Content Executive
Hays Travel —Sunderland
- Social media management
- Travel
- AI
- Employee discount
Concierge/Receptionist
GLL —Newcastle upon Tyne
- £27,351.61 a year
- Full-time
- Customer service
- Cash handling
- Communication skills
3d
Duty Manager
Swim Sports Company Ltd —Stockton-on-Tees
- £27,000 - £29,000 a year
- Weekend availability
- Hospitality
- Sales
- Customer service
- Employee discount
Quick apply

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Phone operative

Bon Voyage Taxis LTD
Stanley

Quick apply

Job details

Part-time | Full-time
From £12.21 an hour

Benefits

Casual dress

Qualifications

Microsoft Word
Microsoft Outlook
GCSE
English
A Level

Full job description

We are looking for a reliable, sharp-thinking Desk Operator to join our busy taxi office team. As the first point of contact for our customers and the "voice in the ear" for our drivers, you will be responsible for taking bookings accurately and ensuring our fleet runs efficiently.

Key Responsibilities

Answering Calls: Handling high volumes of customer enquiries and bookings professionally.
Dispatching: Using our dispatch software to assign jobs to drivers and monitor their progress.
Customer Service: Providing accurate quotes, estimated arrival times, and resolving any passenger issues.
Administration: Entering booking data accurately into the system and handling basic office paperwork.
Driver Support: Communicating clearly with drivers via radio/data terminal to ensure smooth shift transitions.

Requirements

Communication: Excellent telephone manner and clear spoken English.
Tech Savvy: Ability to use basic computer software (training on our dispatch system will be provided).
Local Knowledge: A good understanding of [Insert Your Town/City] and surrounding areas is a huge plus.
Multitasking: Ability to stay calm and organized under pressure in a fast-paced environment.
Flexibility: Willingness to work a variety of shifts, including evenings and weekends.

Pay & Benefits

Salary: National Minimum Wage (reviewed annually).
From 1 April 2026: £12.71 per hour (for age 21+).
Full training provided on our dispatch systems.

Job Types: Full-time, Part-time

Pay: From £12.21 per hour

Benefits:

Casual dress

Work Location: In person

Quick apply

Refine Your Search

phone operator jobs in sunderland, twr

Phone operative

Temporary Customer Service Operators

Contact Centre Operator

Video Content Executive

Concierge/Receptionist

Duty Manager

I want to receive the latest job alerts for phone operator in sunderland, twr

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