Job Title: Administrator
Location: Gateshead
Salary: £25,000 to £27,000 + Other benefits
Job Type: Full-time
We are one of the UK's leading wholesalers with a long history of success and growth. We’re currently looking for an Administrator to join our friendly and hardworking team based in Gatehead.
About the Role:
As an Administrator, you'll be the first point of contact for our customers, providing excellent customer service and support. You’ll work closely with both internal teams and external clients, ensuring all orders and enquiries are handled efficiently and accurately.
Key Responsibilities:
- Processing and organising deliveries for sales orders
- Raising purchase orders with suppliers and matching supplier invoices
- Organising equipment returns to suppliers
- Producing proof of deliveries for customers
- Dealing with invoice queries
- Handling calls from customers, branches, suppliers and sales teams
- Identifying and quoting spare parts
- Raising quotes for air conditioning equipment
- General administration including filing sales and purchase orders
- Processing warranty claims
What We’re Looking For:
You should have a strong background in customer service, ideally within a call centre or customer-focused environment. You’ll need to have:
- A good standard of education, including maths and English
- A professional, customer-first approach
- Excellent telephone manner and the ability to build rapport quickly
- Strong organisational skills with the ability to prioritise work
- A flexible, common-sense approach to managing your workload
This role will require participation in our Out of Hours Standby Service on a rota basis, including cover over Bank Holidays.
What We Offer:
- Competitive salary
- Up to 33 days holiday (including Bank Holidays)
- Employee Rewards offering perks like late starts, early finishes, and lunch on us
- Employee Assistance Programme including fitness classes, advice toolkits, and confidential counselling
- Retail Discount Scheme with savings on high street stores, holidays, and more
- Cycle to Work Scheme
- Career development opportunities across our UK and Ireland branches
- Training and development support including on-the-job training and self-development courses
- Auto Enrolment Pension Scheme
- Life Assurance
Job Types: Full-time, Permanent
Pay: £25,000.00-£27,000.00 per year
Work Location: In person
