Call centre Work, Jobs in Sunderland (with Salaries)

Patient Contact Centre Advisor - Self-Pay Team
Spire Healthcare —Seaham
- Full-time
- Sales
- Communication skills
- Annual leave
- Employee discount
12d
Complaints Customer Service Advisor - Doxford
Angard Staffing —Doxford
- £13.93 an hour
- Temporary
- Word processing
- English
- Data entry
- Annual leave
8d
Patient Contact Centre Advisor
Spire Healthcare —Seaham
- £12.76 an hour
- Full-time
- Computer literacy
- Organisational skills
- Computer skills
- Free parking
- Annual leave
Outbound Holiday Sales Representative
Betr Outsourcing —Roker
- £24,784 - £35,000 a year
- Full-time
- Customer service
- In-person
- Employee discount
- Referral programme
Quick apply
Telephone Operator
Station Taxis (Sunderland) Ltd —Sunderland
- Up to £15.34 an hour
- Full-time
- Computer literacy
- Data entry
- Typing
Quick apply
8d
Customer Service Representative
Leeds Building Society —Newcastle upon Tyne
- £25,000 - £26,500 a year
- Full-time
- Hybrid work
- Microsoft Word
- Computer literacy
- Communication skills
Service Advisor - Customer Service
Everflow —Peterlee
- £26,678 - £29,987 a year
- Full-time
- Hybrid work
- CRM software
- Free parking
- Annual leave
Retail Area Collector
Salvation Army Trading Co. Ltd. —Sunderland
- £27,106 a year
- Full-time
- Customer service
Call Centre Advisor
Vertu Motors —Newcastle upon Tyne
- £27,097.72 a year
- Full-time
- Hybrid work
- Communication skills
- Employee discount
- Referral programme
Quick apply
4d
Customer Service Advisor – Full Time
Preferred Management —Hebburn
- From £12.71 an hour
- Full-time
- Microsoft Word
- Microsoft Outlook
- Computer literacy
- Free parking
- Annual leave
Quick apply
Customer Service Advisor
Ebac Limited —Newton Aycliffe
- £13.46 an hour
- Part-time
- Microsoft Word
- Microsoft Outlook
- Customer service
- Profit sharing
- Employee discount
Quick apply
3d
Contact Centre Advisor
The Federation of Independent Retailers —Durham
- £25,750 - £27,000 a year
- Weekend availability
- CRM software
- Computer literacy
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
11d
Customer Care Call Advisor
Verisure Services (UK) Limited —Newcastle upon Tyne
- £24,000 - £26,000 a year
- Full-time
- Computer skills
- Communication skills
- Annual leave
- Employee discount
Quick apply
Alarm Call Handler (Part-Time Mornings)
Verisure Services (UK) Limited —Newcastle upon Tyne
- £24,500 - £26,500 a year
- Part-time
- Data entry
- Typing
- Communication skills
- Employee discount
- Referral programme
Quick apply
Single Point of Access Call Handler Team Administrator
Northumbria Healthcare - NHCT Northumbria Healthcare NHS Foundation Trust —Seaton Delaval
- £25,760 - £27,476 a year
- Weekend availability
- Microsoft Outlook
- Front desk
1d
Alarm Call Handler
Verisure Services (UK) Limited —Newcastle upon Tyne
- £25,500 - £26,500 a year
- Full-time
- Data entry
- Communication skills
- Annual leave
- Employee discount
Quick apply
VacancyTitle: Customer Team Manager - Billing Call Centre
Northumbrian Water/Essex & Suffolk Water —Durham
- £35,615 - £41,900 a year
- Full-time
- Training & development
- Communication skills
- Annual leave
- Employee assistance programme
5d
Customer Service Advisor
Verisure Services (UK) Limited —Newcastle upon Tyne
- £27,200 - £29,325 a year
- Full-time
- Computer literacy
- Communication skills
Quick apply
Alarm Call Handler (Part-Time PM)
Verisure Services (UK) Limited —Newcastle upon Tyne
- £25,500 - £26,500 a year
- Part-time
- Data entry
- Communication skills
- Annual leave
- Employee discount
Quick apply
Contact Centre Operator
DigitalKOG —Newcastle upon Tyne
- £4 an hour
- Full-time
- Customer service
- Communication skills
- Free parking
- Flexible schedule

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call centre jobs near sunderland

Patient Contact Centre Advisor - Self-Pay Team

Spire Healthcare -
Seaham

Apply Now

Job details

Full-time
12 days ago

Benefits

Annual leave
Company pension
Private medical insurance
Employee discount

Qualifications

Customer service call handling
Inbound customer enquiry call handling
Sales
Patient appointment coordination
Patient service
Appointment booking and call handling
Customer support
Communication skills
Sales appointment setting

Full job description

Spire Healthcare are recruiting Self-Pay Advisors to join our Patient Support Centre Sales team based in Seaham .

These are permanent full time opportunities working 37.5 hours per week

The Self-Pay Advisor is responsible for managing self-pay patient enquiries and converting warm leads into confirmed appointments, delivering a high standard of service while working towards agreed performance targets.

About the Patient Support Centres

The Patient Support Centres provide clinically aligned administrative services across inpatient admissions, outpatient activity and self‑pay pathways. The service supports the effective management of patient enquiries and booking processes on behalf of the hospitals it serves, ensuring accuracy and a high standard of patient experience.

Key Responsibilities

Manage self-pay patient enquiries via telephone, email and online platforms
Handle enquiries from initial contact through to appointment booking
Convert warm leads into appointments and sales to meet KPI targets
Deliver a high standard of customer service in line with private healthcare expectations
Manage and prioritise your own workload effectively
Use multiple systems to support enquiry handling and booking processes
Promote Spire’s Values and Purpose, contributing to a culture of service excellence
Build positive relationships through clear and effective communication

About You

Strongly target-driven with a customer-focused approach
Confident using a range of systems and technology
Enjoy working in a fast-paced, collaborative team environment
Strong communication and interpersonal skills
Able to work effectively within a hub while supporting a national sales framework

Working Hours

37.5hrs per week, worked across, Monday to Friday between 8:00am and 7:00pm.

Occasional Saturdays: 9:00am – 4:00pm (as required)

What to expect during the selection process

Stage 1: Online Assessments (20 mins)
Short personality and judgement test. Successful candidates progress to Stage 2.
Stage 2: Video Interview (20 mins)
4 scenario-based questions. Successful candidates are invited to a face-to-face interview.
Stage 3: Face-to-Face Interview
Visit a Patient Support Centre to learn more about the role and for us to get to know you

Benefits

35 days annual leave inclusive of bank holidays
Competitive pension with flexible retirement options
‘Spire for You’ benefits platform with cashback and discounts
Free Bupa health screening
Private medical insurance
Life assurance

Spire Healthcare is one of the UK’s leading independent healthcare providers, operating hospitals and clinics across England, Wales and Scotland. We are proud to be an equal opportunities employer and are committed to creating an inclusive environment where our people can thrive.

We reserve the right to close this vacancy early if sufficient applications are received.

Apply Now

Refine Your Search

call centre jobs in sunderland

Patient Contact Centre Advisor - Self-Pay Team

Complaints Customer Service Advisor - Doxford

Patient Contact Centre Advisor

Outbound Holiday Sales Representative

Telephone Operator

Customer Service Representative

Service Advisor - Customer Service

Retail Area Collector

Call Centre Advisor

Customer Service Advisor – Full Time

Customer Service Advisor

Contact Centre Advisor

Customer Care Call Advisor

Alarm Call Handler (Part-Time Mornings)

Single Point of Access Call Handler Team Administrator

Alarm Call Handler

VacancyTitle: Customer Team Manager - Billing Call Centre

Customer Service Advisor

Alarm Call Handler (Part-Time PM)

Contact Centre Operator

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