head of customer service Work, Jobs in sunderland (with Salaries)

Customer Relations Clerk
Hays Travel —Sunderland
- Microsoft Word
- Microsoft Excel
- Analysis skills
- Employee discount
Flights Admin Assistant
Hays Travel —Sunderland
- Microsoft Powerpoint
- Sales
- Customer service
- Employee discount
12d
Assistant Store Manager, SAFC - 12 month FTC
Fanatics (International) Limited —Sunderland
- Management
- Sales
- Merchandising
Quick apply
Vista Aftersales Advisor
Hays Travel —Sunderland
- Customer service
- Organisational skills
- Communication skills
- Employee discount
FX Support Administrator
Hays Travel —Sunderland
- Customer service
- Organisational skills
- IT
- Employee discount
Head of Facilities Operations
Northumbria Healthcare - NHFM (Northumbria Healthcare Facilities Management) —Whitley Bay
- £79,504 - £91,609 a year
- Full-time
13d
Room Attendant
Elite Venue Selection —Sunderland
- Weekend availability
- Hospitality
- Hotel
- In-person
- Employee discount
- Referral programme
Quick apply
Venue Manager
Admiral Slots —South Shields
- £33,789 a year
- Full-time
- Customer service
7d
Sales Associate
Belstaff —Seaham
Quick apply
Head of Partner Success
Sage —Newcastle upon Tyne
- Hybrid work
- Communication skills
- Annual leave
7d
Logistics Manager
Revvity —East Boldon
- Bachelor's degree
- Contracts
- Negotiation
Cruise Commercial Assistant Manager
Hays Travel —Sunderland
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee discount
16h
Customer Adviser
Newcastle Building Society —South Shields
- £25,469 - £28,026 a year
- Full-time
- Employee assistance programme
- Gym membership
Additional Learning Support coach
Hays Travel —Sunderland
- Childcare
- Communication skills
- Time management
- Employee discount
Head of Operations
Turntide Technologies Inc —Gateshead
- Full-time
- Travel
- Leadership
Quick apply
One Stop - Customer Service Assistant
One Stop —Roker
- £11.74 an hour
- Full-time
2d
Relief Supervisor
Admiral Slots —South Shields
- £12.75 - £13.25 an hour
- Full-time
Community Services Lead (Customer Experience)
Northumberland County Council —Morpeth
- £56,233 - £60,010 a year
- Full-time
- Leadership
- Communication skills
- Annual leave
Quick apply
2d
L&D Services Manager
Sopra Steria —Newcastle upon Tyne
- £45,000 - £50,000 a year
- Hybrid work
- Management
- Analysis skills
- Annual leave
Air Product Manager
Hays Travel —Sunderland
- Remote
- Sales
- Analysis skills
- APIs
- Employee discount

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head of customer service jobs near sunderland

Customer Relations Clerk

Hays Travel -
Sunderland

Apply Now

Job details

Benefits

Employee discount

Qualifications

Microsoft Word
Microsoft Excel
GCSE
Analysis skills
File management
Communication skills
Negotiation
Time management

Full job description

Role Summary

This is an exciting opportunity to join our Customer Relations team at Hays Travel. The department is dedicated to resolving customer complaints with empathy, professionalism, and care, ensuring every customer walks away with a positive impression of our brand. Our aim is to build trust, encourage repeat bookings, and inspire customers to recommend Hays Travel to others. As we deal with sensitive and sometimes complex situations, a mature, understanding, and compassionate approach is essential. At the same time, you’ll be joining a supportive and collaborative team where no two days are the same. This role is perfect for someone who enjoys creative problem-solving, thrives on new challenges, and values teamwork when overcoming obstacles together.

Key Responsibilities:

Handling complaints from customers across various company divisions
Recording, maintaining, and updating documentation related to complaints in compliance with GDPR
Keeping customers informed about the progress of their complaints through both verbal and written communication
Coordinating with Colleagues, Tour Operators and Third Parties regarding complaints and queries in line with ABTA’s Code of
conduct
Ensuring timely receipt of documentation from relevant parties
Liaising with ABTA and Legal Representatives
Generating relevant reports for management
Adhering to Customer Excellence Standard

Competencies Required:

Exceptional listening and communication skills
Highly organised with excellent time-management skills
Strong problem-solving and analytical abilities to identify effective solutions
Able to investigate issues independently, prioritise workload, and collaborate effectively within a team
Strong negotiation skills, achieving satisfactory outcomes for all parties
Flexible and adaptable to meet changing business needs
Exceptional accuracy with a strong attention to detail
Proven ability to meet tight deadlines in fast-paced environments
Confident, driven, and enthusiastic professional approach
Resilient and able to perform effectively under pressure

Technical Skills Required

Knowledge of computer systems i.e. Microsoft Word and Excel with the ability to utilise its key functionalities
Strong attention to detail and accuracy skills
File management skills
Web Navigation skill

Qualifications

English and Maths GCSE grade 4 or above

General

Undertake any other duties that fall within the job criteria
Adhere to all company policies and procedures, including Health and Safety
Treat all employees, customers, and suppliers with dignity and respect
Note that this job description is not exhaustive but reflects the key areas involved

About Us

As the UK’s largest independent travel agency, Hays Travel specialises in providing good value, quality holidays, alongside excellent customer service. We work with all leading suppliers and can package holidays that include hotels, flights, cruises, tours, attraction tickets, and more. We have over 470 Branches throughout the UK and our Head Office based in Sunderland, is home to tour operator teams, finance, marketing, people/HR and IT, plus many more. We have been operating for over 40 years, and continue to grow each year.

Our values

Our SMILE values are embedded in to our company and ensure our teams work strongly together. You and all of our colleagues will ensure that the Hays Travel values are demonstrated at all times.

Supportive
Motivational
Innovative
Loyal
Excellent

What it’s like to work for us?

Whichever location or department you work in, our people are always at the heart of everything we do. We offer a range of training programmes to help you progress personally and professionally, as we know the benefits of promoting and rewarding our hardworking colleagues are extremely important.

Of course, it's not all about work. We're very sociable and there are always lots of team nights-out and company parties. Plus, there are opportunities to travel abroad on educational trips, and you can also take advantage of our colleague discount when booking your own holidays.

Hays Travel is committed to safeguarding and promoting the welfare of all colleagues. As an accredited employer provider of apprenticeships, we undertake basic checks through the Disclosure and Barring Service (DBS) to ensure the safety of our apprentices for relevant roles.

Apply Now

Refine Your Search

head of customer service jobs in sunderland

Customer Relations Clerk

Flights Admin Assistant

Assistant Store Manager, SAFC - 12 month FTC

Vista Aftersales Advisor

FX Support Administrator

Head of Facilities Operations

Room Attendant

Venue Manager

Sales Associate

Head of Partner Success

Logistics Manager

Cruise Commercial Assistant Manager

Customer Adviser

Additional Learning Support coach

Head of Operations

One Stop - Customer Service Assistant

Relief Supervisor

Community Services Lead (Customer Experience)

L&D Services Manager

Air Product Manager

I want to receive the latest job alerts for head of customer service in sunderland

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