tombola Work, Jobs in sunderland (with Salaries)

Customer Service Team Leader - Italian Speaking
tombola —Sunderland
- Overtime
- Hybrid work
- Management
- English
- Leadership
Quick apply
People Partner
tombola —Sunderland
- Hybrid work
- Leadership
Quick apply
Associate People Partner
tombola —Sunderland
- Hybrid work
- Continuous improvement
- Human resources
- Communication skills
Quick apply
Game Producer
tombola —Sunderland
- Hybrid work
- Project management
- Agile
- Negotiation
Quick apply
9d
Governance, Risk & Compliance (GRC) Analyst
tombola —Sunderland
- Hybrid work
- Organisational skills
- IT
Quick apply
Senior Software Engineer (C#)
tombola —Sunderland
- Hybrid work
- SQL
- Mentoring
Quick apply
Lead Game Developer - Game Studio
tombola —Sunderland
- Hybrid work
- Management
- Leadership
- Work from home
Quick apply
Head of Game Design
tombola —Sunderland
- Hybrid work
- Communication skills
Quick apply
Product Manager (Casino) – Game Studio
tombola —Sunderland
- Hybrid work
Quick apply
Backend Developer (B2B) - Game Studio
tombola —Sunderland
- Hybrid work
- SQL
- AWS
- APIs
Quick apply
Senior Test Engineer
tombola —Sunderland
- Hybrid work
- JavaScript
- Mentoring
- Scripting
Quick apply
Head of Engineering - Operator Platform
tombola —Sunderland
- Hybrid work
- AWS
- Leadership
Quick apply
Lead Developer (Backend) – Game Studio
tombola —Sunderland
- Hybrid work
- System design
- SQL
- AWS
Quick apply

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People Partner
tombola —Sunderland
This role partners closely with business leaders to design and deliver local people plans that align with the wider People strategy and support the…
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People Business Partner
Tritility Limited —Jarrow
Have worked in a growing SME, sales environment, contact centre, founder led business, PE backed business or another fast moving commercial setting.
Up to £50,000 a year
Quick apply
9d

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Customer Service Team Leader - Italian Speaking

tombola -
Sunderland

Quick apply

Job details

Permanent | Full-time

Qualifications

Management
English
Italian
Leadership

Full job description

Sunderland or Leeds based | Hybrid
Full time | Permanent
Shifts discussed at interview

We’re on the lookout for a Italian speaking Customer Service Team Leader to join our Italian team, supporting and covering our Italian territory while helping shape how we deliver brilliant experiences to our players.

Working closely with the Customer Service Operations Manager, you’ll help drive how we operate day to day, bringing structure, energy and consistency to the team. You’ll also collaborate with our Product and Tech teams, making sure the voice of our customers is always heard and reflected in what we build.

This is a great opportunity to step into a role where you can truly make an impact, grow your leadership skills and be part of something that’s constantly evolving.

What this role looks like

At the heart of this role is people leadership.

You’ll lead a team of Italian speaking Customer Service Advisors, creating an environment where people feel supported, motivated and set up to succeed. From coaching and development through to performance and wellbeing, you’ll play a big part in helping your team thrive while delivering a great experience for our players.

What you’ll be doing

Leading and supporting your team day to day
Managing attendance, absence and return to work processes
Running performance reviews, QA and scorecard reviews
Holding regular 1:1s and development conversations
Managing team holidays, overtime and rota changes
Monitoring live dashboards and team performance
Leading team meetings and sharing key business updates
Gathering and presenting performance data
Acting as a key link between CX, Product and Tech
Championing feedback and continuous improvement

A bit more of what you’ll get involved in

Supporting onboarding, training and wider CX initiatives
Managing probation reviews and performance plans
Handling more complex people matters where needed
Supporting recruitment and building out the team
Managing onboarding and offboarding processes
Getting involved in ad hoc projects and team improvements

What we’re looking for

Fluent Italian and English written and spoken
Strong leadership and people management experience
A passion for delivering great customer experiences
Confident communicator who can work across teams
Organised, adaptable and comfortable managing multiple priorities
Awareness of customer service trends and best practice

If you enjoy leading people, creating a positive team environment and being part of a business where you can genuinely make a difference, this could be a really nice next step.

At tombola we know that our differences make us stronger and that thinking differently is key to long term success. We work hard to create a culture of inclusivity where everyone can celebrate our Free to be mevalue. We are committed to creating opportunities for everyone here at tombola, we welcome applications from all backgrounds and encourage individuals to apply, even if you don’t meet every requirement.

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Refine Your Search

tombola jobs in sunderland

Customer Service Team Leader - Italian Speaking

People Partner

Associate People Partner

Game Producer

Governance, Risk & Compliance (GRC) Analyst

Senior Software Engineer (C#)

Lead Game Developer - Game Studio

Head of Game Design

Product Manager (Casino) – Game Studio

Backend Developer (B2B) - Game Studio

Senior Test Engineer

Head of Engineering - Operator Platform

Lead Developer (Backend) – Game Studio

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