Process lead Work, Jobs in Sundon Park, Bdf (with Salaries)

Regional Resolution Manager - North Counties
Peabody —Dunstable
- £50,000 a year
- Hybrid work
- Analysis skills
- Leadership
- Communication skills
- Annual leave
11d
Purchase Ledger Administrator
Sartorius —Royston
- Full-time
- Hybrid work
- Microsoft Excel
- Management
- Supervising experience
- Free parking
- Annual leave
Process and Compliance Lead
Lockheed Martin Corporation —Ampthill
- Full-time
- Communication skills
- Employee assistance programme
- Employee discount
11d
Supported Living Scheme Manager – Mental Health
Bedfordshire Supported Housing Ltd —Dunstable
- £33,150 a year
- Full-time
- Travel
- Leadership
- Annual leave
- Referral programme
Resident Liaison Officer
Clarion Housing Group —Luton
- £33,816 - £41,486 a year
- Part-time
- Hybrid work
- Travel
10d
Team Administrator
East of England Community Health and Care NHS Trust (Cambridgeshire) —Luton
- £25,760 - £27,476 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
9d
Deputy Care Manager (Ofsted)
Champion Children Therapeutic Care Services, —Dunstable
- £30,000 - £35,000 a year
- Weekend availability
- Childcare
- Word processing
- Computer literacy
- Referral programme
- Sick pay
Quick apply
3rd Line Service Delivery Analyst
Moto —Dunstable
- Full-time
- Hybrid work
- Hospitality
- Sick pay
Quick apply
7d
Business Administration Officer
Luton Town Football Club —Luton
- Part-time
- Customer service
- Salesforce
- Microsoft Office
5d
Employee Relations Advisor
Hightown Housing Association —Hemel Hempstead
- £36,090 a year
- Hybrid work
- Management
- Annual leave
Global Mobility Advisor
Leonardo UK Ltd —Luton
- £50,000 - £55,000 a year
- Full-time
- Hybrid work
- Data analysis skills
- Flexible schedule
- Referral programme
Employment Skills&Social Value Snr Offcr
Hertfordshire County Council —Stevenage
- £42,839 - £47,181 a year
- Hybrid work
- Microsoft Word
- Microsoft Excel
- English
10d
Luton Airside Driver Trainer - Part Time
AIRDAT Ltd —Luton
- 8 hour shift
- Customer service
- Driving
- Travel
- Sick pay
Quick apply
4h
Business Support Coordinator/ Personal Assistant
Leonardo UK Ltd —Luton
- £31,253 - £35,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Outlook
- Organisational skills
- Flexible schedule
- Referral programme
9d
Area Manager, Central Operations - 1 year Fixed Term Contract
Amazon UK Services Ltd. —Dunstable
- Weekend availability
- Microsoft Excel
- Customer service
- Engineering
- Flexible schedule
People Operations Generalist
Splendid Hospitality Group —Watford
- £45,000 - £50,000 a year
- Full-time
- Hybrid work
- Hospitality
- Analysis skills
- Continuous improvement
- Employee assistance programme
- Employee discount
Head of Transport
DDC Foods Ltd —Hemel Hempstead
- Up to £55,000 a year
- Full-time
- Management
- Analysis skills
- In-person
Quick apply
7d
Continuous Improvement Manager
Lockheed Martin Corporation —Ampthill
- £70,000 - £86,000 a year
- Full-time
- Analysis skills
- No degree
- Agile
- Employee assistance programme
- Employee discount
Head of Operations (National)
GRS Group —Houghton Regis
- Full-time
- Hybrid work
- ERP systems
- Construction experience
- Leadership
- Employee assistance programme
Quick apply
13d
Operations and Complaints Manager
Castle Medical Group —Luton
- £33,280 - £39,520 a year
- Full-time
- Management
- GP surgery experience
- Human resources
- Store discount
- Employee discount
Quick apply

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process lead jobs near sundon park, bdf

Regional Resolution Manager - North Counties

Peabody -
Dunstable

Apply Now

Job details

£50,000 a year
11 days ago

Benefits

Annual leave
Company pension
Paid volunteer time

Qualifications

Complaint handling
Analysis skills
Leadership
Communication skills

Full job description

Our Vacancy

Regional Resolution Manager – North Counties

Lead positive change for residents and communities

We're looking for an experienced and values-driven Regional Resolution Manager to lead our resolution service across North Counties.

This is an exciting opportunity to shape resident experience across a diverse region, ensuring complaints, Member enquiries and executive correspondence are handled fairly, professionally and with a strong focus on learning and improvement.

Working closely with operational teams and regional leaders, you'll ensure residents' voices are heard, lessons are learned and services continue to evolve to meet the needs of our communities.

What you'll be doing

Leading a team of Complaint Investigators and Coordinators, you'll be responsible for delivering an effective and resident-focused resolution service.

You will:

Lead the regional approach to complaint resolution and service recovery.
Ensure complaints and enquiries are handled fairly, consistently and within agreed timescales.
Act as the escalation point for complex or sensitive complaints.
Oversee responses to MPs, Councillors and executive correspondence.
Ensure compliance with the Housing Ombudsman's Complaint Handling Code and internal governance requirements.
Identify complaint trends and recurring themes, using insight to drive meaningful improvements.
Work in partnership with operational teams to address root causes and reduce repeat complaints.
Monitor performance, risks and service improvements across the region.
Support a culture of accountability, learning and continuous improvement.

Working across geographically diverse communities, you'll understand the importance of building strong local relationships, supporting operational teams and ensuring residents receive a consistent, high-quality service regardless of location.

About You

You'll be a collaborative leader with a strong understanding of social housing and a passion for improving outcomes for residents.

You'll bring:

Significant experience in complaint handling, customer resolution, investigations or service improvement within social housing or a similarly regulated environment.
Strong understanding of the Housing Ombudsman's Complaint Handling Code and complaint handling best practice.
Knowledge of the Regulator of Social Housing Consumer Standards and the importance of resident-focused services.
Experience dealing with complaints relating to housing management, repairs, property services, tenancy issues, antisocial behaviour or resident safety.
Experience responding to MPs, Councillors, senior executives and other stakeholders.
Proven experience leading and developing successful teams.
Excellent communication and stakeholder relationship skills.
Strong analytical ability and experience using feedback and complaints data to improve service delivery.
The confidence to influence, challenge and support colleagues to deliver better outcomes.

Why this role matters

Complaints provide a unique opportunity to understand resident experiences and improve the services we provide. As Regional Resolution Manager, you'll ensure complaints are resolved fairly and transparently while driving improvements that make a real difference to residents and communities.

Our values and service standards

You'll be someone who shares our values of Being Kind, Doing the Right Thing, Loving New Ideas, Celebrating Diversity, Keeping Our Promises and Pulling Together. You'll also champion our service standards by getting things sorted, keeping residents updated, being honest and accountable, listening and supporting, and learning and improving.

Why join us?

You'll be joining a service that is passionate about helping residents flourish in their homes and communities. You'll have the opportunity to shape service delivery, influence local partnerships and lead a team that makes a genuine difference every day.

Here’s what you’ll get when you join us:

Flexible and hybrid working
30 days' annual leave, plus bank holidays
Up to 10% pension contribution, matched 1:1
Two additional paid volunteering days each year
Flexible benefits scheme, including options for healthcare, dental care, and more

What to expect from our recruitment process

We’re committed to a fair, inclusive, and transparent recruitment process.

Interviews/assessment will be held in person on the 11 August in our Houghton Hall, Dunstable Office.

Please read before you apply

You must have the right to work in the UK; we are unable to provide visa sponsorship.
We reserve the right to close this advert early if we receive a high volume of suitable applications.
Regular attendance at our Houghton Hall Office with travel across our other regions and visits to our Headquarters in London.

If you're passionate about resident experience, regulatory excellence and leading service improvement within a complex urban housing environment, we'd love to hear from you. Please apply by submitting an anonymised CV, answering a few application questions and providing a short supporting statement outlining why you're the ideal candidate for the Regional Resolution Manager role.

If you need to ask us anything else at all, feel free to drop an email to Talent Specialist Julie-Ann.O'[email protected]

Apply Now

Refine Your Search

process lead jobs in sundon park, bdf

Regional Resolution Manager - North Counties

Purchase Ledger Administrator

Process and Compliance Lead

Supported Living Scheme Manager – Mental Health

Resident Liaison Officer

Team Administrator

Deputy Care Manager (Ofsted)

3rd Line Service Delivery Analyst

Business Administration Officer

Employee Relations Advisor

Global Mobility Advisor

Employment Skills&Social Value Snr Offcr

Luton Airside Driver Trainer - Part Time

Business Support Coordinator/ Personal Assistant

Area Manager, Central Operations - 1 year Fixed Term Contract

People Operations Generalist

Head of Transport

Continuous Improvement Manager

Head of Operations (National)

Operations and Complaints Manager

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