customer experience manager Work, Jobs in surrey (with Salaries)

Senior Customer Experience Manager
Macmillan Cancer Support —London
- £55,000 - £61,000 a year
- Hybrid work
- Management
- Customer service
- Continuous improvement
- Employee discount
- Flexible schedule
8d
Customer Experience Manager
Gaia —London
- £38,000 - £45,000 a year
- Full-time
- Hybrid work
- Salesforce
- Analysis skills
- Financial services
Quick apply
5d
Customer Experience Manager
BidvestNoonan —London
- £42,000 a year
- Full-time
Quick apply
4d
Head Of Customer Experience
Five Guys UK —London
- Up to £70,000 a year
- Hospitality
- Customer service
- Leadership
- Employee discount
Customer Success Manager (CSM)
Test Partnership —London
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
- In-person
- Work from home
Quick apply
Manager, Customer Experience
Wiz —London
- Remote
- Sales
- Mentoring
- Leadership
4d
Customer Success Manager
Plain —London
- £180,000 - £215,000 a year
- Full-time
- Hybrid work
- Sales
- APIs
14d
Store Manager
Aldi —London
- Up to £69,000 a year
- Annual leave
Junior Account Manager (Customer Support)
Socialbear —London
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Customer service
- Project management
- Presentation skills
Quick apply
Area Manager
Jamaica Blue —Guildford
- From £37,000 a year
- Full-time
- Management
- Supervising experience
- Bachelor's degree
Quick apply
1d
General Manager - Samsung Experience Store
Partner Retail Services —London
- From £55,000 a year
- Full-time
- Management
- Retail management
- Leadership
- Employee discount
Quick apply
Operations Manager
UOE —London
- £70,000 a year
Exams Change Manager
British Council —London
- £38,820 - £46,100 a year
- Remote
- English
- Project management
- Computer networking
12d
Customer Experience Manager, Mid Market
NAVEX —London
- £55,000 a year
- Full-time
- Hybrid work
- Communication skills
10d
Client Engagement Manager
Monotype —London
- Full-time
- Analysis skills
- Travel
- Mentoring
Operations Manager - Wandsworth
Gravity —London
- £42,075.50 a year
- Weekend availability
- Organisational skills
- Leadership
- Time management
- Employee discount
12d
Customer & Studio Experience Manager
FACEGYM —London
- CRM software
- Hospitality
- IT
14d
Performance Reporting & Business Intelligence Manager
RHP —Teddington
- £68,340 a year
- Full-time
- Analysis skills
- Presentation skills
- Annual leave
2d
Manager, Customer Experience
Wiz, Inc. —London
- Remote
- Sales
- Mentoring
- Leadership
Quick apply
Relationship Manager
Lloyds Banking Group —London
- £72,702 - £80,780 a year
- Full-time
- Hybrid work
- Communication skills
- Banking
23h

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Senior Customer Experience Manager

Macmillan Cancer Support -
London

Apply Now

Job details

Permanent
£55,000 - £61,000 a year
8 days ago

Benefits

Company pension
Employee discount
Flexible schedule
Life insurance

Qualifications

Management
Customer service
Continuous improvement

Full job description

Permanent
Full time (34.5 hours)we are open to a conversation about how you work these hours
Hybrid Split between home and our London Office / Shipley Office / Glasgow office: Our Hybrid model for this role will mean 1 day per a week in the office
Salary Range £55000 £ 61000 – benefits and recognition

About us
At Macmillan you'll find talented people working together to do whatever it takes to support people living with cancer. We're going all out to find even better ways to help even more people who need our support. Our values are at the heart of who we are and everything we do, inspiring our thinking and guiding our actions.

About the role

Reporting to the Head of Customer Experience, you will champion and improve the experiences of our supporters, one of our core external audiences. You will lead a team and have overall responsibility for customer experience planning and measurement, ensuring we best meet customer needs and our charitable objectives.

You’ll work with our insight team to build understanding of customers and audience segments, especially the needs of diverse communities and priority audiences. You’ll map the customer journeys and experiences across Macmillan, identifying how we can better meet customer needs, drive income and deliver excellent experiences. You’ll use this insight to develop strategies that drive continuous improvement and draw on your outstanding stakeholder skills to influence change and inspire teams to deliver excellent experiences for our customers.

As an experienced, inclusive line manager, you will role-model the Macmillan behaviours and be a true advocate of our values, showing heart, strength and ambition for the team and our customers.

About you?

The successful candidate will demonstrate:

Excellent customer journey planning and service design experience, across multiple channels and touchpoints

Excellent line management experience, with evidence of building committed, empowered and successful teams

Experience of developing strategies for improving the customer experience including retention methodologies and measuring effectiveness.

Experience navigating complex internal stakeholder environments, using exceptional influence and communications skills, and solid problem-solving to best meet customer needs, find solutions and drive culture change

Significant understanding of how to deliver exceptional branded experiences and improving customer service

Experience of briefing complex insight work and working with data and analytics to turn information into insight and insight into recommendations

Experience of facilitation/training/coaching

What we can offer you?

25 days holiday plus flexible bank holiday options, increasing by 1 day every year of service up to 30 days

Pension matched up to 7.5%

120+ learning and development offers, with access to external professional qualifications

Flexible working patterns, such as compressed hours, flexibility to work earlier or later around our core working hours of 10am-4pm

Holiday buying and selling scheme, life insurance, free wills, retail discounts and much more

Recruitment Process
Application deadline: June 12th
First interview dates: TBC

To ensure fairness and consistency to select the best candidate for this role, all our applications are anonymised up until an interview has been confirmed.

We are an organisation that is committed to setting candidates up for success, so we can support you to be at your best during the application or selection process, please contact Macmillan TA Team [email protected] for advice, or a conversation on reasonable adjustments.

Apply Now

Refine Your Search

customer experience manager jobs in surrey

Senior Customer Experience Manager

Customer Experience Manager

Customer Experience Manager

Head Of Customer Experience

Customer Success Manager (CSM)

Manager, Customer Experience

Customer Success Manager

Store Manager

Junior Account Manager (Customer Support)

Area Manager

General Manager - Samsung Experience Store

Operations Manager

Exams Change Manager

Customer Experience Manager, Mid Market

Client Engagement Manager

Operations Manager - Wandsworth

Customer & Studio Experience Manager

Performance Reporting & Business Intelligence Manager

Manager, Customer Experience

Relationship Manager

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