Family liaison officer Work, Jobs in Surrey (with Salaries)

Resident Liaison Officer
Peabody —London
- £44,060 a year
- Customer service
- Microsoft Office
- Organisational skills
8d
Resident Engagement Officer
Lewisham Council —London
- £40,404 - £41,637 a year
- Weekend availability
- Communication skills
- Employee discount
Civilian Investigator - Major Inquiries - Cold Case Homicide Team - 01
Metropolitan Police —Putney
- £40,519 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- English
- Annual leave
5d
Agricultural Liaison Officers
Dalcour Maclaren —Leatherhead
- Military
- Driving
- Communication skills
- Free parking
- Annual leave
Quick apply
Client Resident Liaison Officer - Social Housing
Sureserve —London
- £28,000 - £32,000 a year
- Microsoft Outlook
- Microsoft Office
- Administrative experience
- Annual leave
- Employee assistance programme
Quick apply
Patient Liaison Officer – 12 Month Fixed Term
Circle Health Group —Windsor
- Up to £27,000 a year
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee discount
- Life insurance
Information and Records Management Officer
UK Health Security Agency —London
- £33,422 - £45,353 a year
- Part-time
- Hybrid work
- Presentation skills
- SharePoint
- Communication skills
Client Liaison Officer
ABC Education —Bordon
- £29,000 - £31,500 a year
- Full-time
- Customer service
- Communication skills
- Teaching
Programme Officer
Inspire —London
- £28,467.50 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
Quick apply
Property Transaction Officer
A2Dominion Group —Ealing
- £35,860 - £37,746 a year
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
- Employee discount
Business Support Officer
UK Health Security Agency —Horsham
- £30,441 - £35,576 a year
- Part-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
12d
Governance and Comms Officer
Government Actuary's Department —London
- £34,543 - £39,756 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee assistance programme
Placement Officer Fixed Term Contract to 31st October 2027
The Children's Trust —Tadworth
- £29,861 a year
- Call to connect
- Free parking
- Annual leave
10d
Airport Services Duty Officer
Qatar Airways —Gatwick Airport
- Computer literacy
- English
- Bachelor's degree
1d
Complaints Manager
Surrey and Borders Partnership NHS Foundation Trust —Leatherhead
- £51,657 - £58,785 a year
- Full-time
- Free parking
8d
FLEET Technical Officer
London Fire Brigade —London
- £46,941 - £56,071 a year
- Hybrid work
- Travel
- IT
- Construction experience
- Employee discount
Roman Catholic
HM Prison & Probation Service —Feltham
- £40,001 - £50,000 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Annual leave
10d
Attendance Officer - Level 4
ST BART'S MULTI ACADEMY TRUST —Ascot
- £25,185 - £26,403 a year
- Part-time
- School
- Employee discount
4d
Committee Advisor - £37,456-£42,084 p.a. + benefits
Medicines and Healthcare Products Regulatory Agency —London
- £37,456 - £42,084 a year
- Full-time
- Microsoft Office
- Presentation skills
- Travel
- Annual leave
- Sick pay
5d
Airport Services Duty Supervisor - London Heathrow
Qatar Airways —London
- Computer literacy
- English
- Bachelor's degree
3d

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Resident Liaison Officer

Peabody -
London

Apply Now

Job details

£44,060 a year
8 days ago

Benefits

Company pension
Paid volunteer time

Qualifications

Customer service
Microsoft Office
Organisational skills
IT
Communication skills

Full job description

Our Vacancy

We are looking for a passionate and customer-focused Resident Liaison Officer to join our Investment directorate and play a key role in ensuring residents and leaseholders are fully informed, supported and engaged throughout our planned investment and improvement programmes.

In this role, you will act as the primary link between residents, contractors and Peabody teams, ensuring communication is clear, timely and effective. You'll work proactively to resolve access issues, support vulnerable residents, minimise disruption during works and help create positive customer experiences throughout the delivery of our programmes.

What You'll Do

Provide exceptional customer service, building strong relationships with stakeholders and delivering timely communication with customers
Work to resolve problems of access and ensure vulnerable residents are supported and those with language difficulties are communicated with effectively, identifying individual needs.
Enhance engagement and collaboration with our customers, Leaseholders, contractors, consultants, and stakeholders in delivering the Investment programme, and promoting our values and vision.
Ensure the Investment customer communication is managed and distributed effectively.
Work to resolve problems of access and ensure vulnerable residents are supported and those with language difficulties are communicated with effectively, identifying individual needs.
Attend contractor meetings, providing reports and information to assist in the management of the Investment contracts.
Work within the asset management project team to monitor resident satisfaction with the works programme, projects and contractors’ performance through the use of KPIs and to translate these into operational and strategic improvements.
Monitor quality and ensure customer service standards are adhered to.
Support the Peabody Complaints Team in the investigation, management, and response to complex complaints from customers.

What You'll Need

Experience within resident liaison, customer engagement, customer service, housing or a similar customer-focused environment
Excellent communication and interpersonal skills, with the ability to engage confidently with a diverse range of stakeholders
Strong customer care skills and a genuine commitment to delivering outstanding service
Ability to build effective working relationships across operational and professional teams
Good organisational skills with the ability to manage competing priorities and deadlines
Strong problem-solving skills and a proactive approach to overcoming obstacles
Good IT skills and experience using Microsoft Office applications.

Why Join Us?

When you join Peabody, you're joining a team guided by our values: Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together. We believe in creating a workplace where everyone feels supported, included, and empowered.

What We Offer

30 days' annual holiday, plus bank holidays
Two additional paid volunteering days each year
Flexible benefits scheme, including family-friendly benefits and access to a discount portal
4 x salary life assurance
Up to 10% pension contribution

Please read before applying

Peabody does not provide sponsorship as a licensed UK employer.

If this sounds like the right opportunity for you, we'd love to hear from you. Please apply now by submitting an anonymised CV and a short statement explaining why you're the perfect fit for this role.

If you have any questions about this role, please contact Ryan Loasby, Talent Specialist, at [email protected].

Interview Date: Friday 31st July 2026 at Peabody, 45 Westminster Bridge Rd, London SE1 7JB

The closing date for this advert will be 24th July 2026. However, we reserve the right to close this advert early should we receive a high volume of suitable applications.

Apply Now

Refine Your Search

family liaison officer jobs in surrey

Resident Liaison Officer

Resident Engagement Officer

Civilian Investigator - Major Inquiries - Cold Case Homicide Team - 01

Agricultural Liaison Officers

Client Resident Liaison Officer - Social Housing

Patient Liaison Officer – 12 Month Fixed Term

Information and Records Management Officer

Client Liaison Officer

Programme Officer

Property Transaction Officer

Business Support Officer

Governance and Comms Officer

Placement Officer Fixed Term Contract to 31st October 2027

Airport Services Duty Officer

Complaints Manager

FLEET Technical Officer

Roman Catholic

Attendance Officer - Level 4

Committee Advisor - £37,456-£42,084 p.a. + benefits

Airport Services Duty Supervisor - London Heathrow

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