Home manager Work, Jobs in Surrey (with Salaries)

Complaints Manager
Surrey and Borders Partnership NHS Foundation Trust —Leatherhead
- £51,657 - £58,785 a year
- Full-time
- Continuous improvement
- Team management
- Training & development
- Free parking
14d
HR Business Partner
Smarter Cover —Leatherhead
- £45,000 - £60,000 a year
- Full-time
- Hybrid work
- Sales
- Contracts
- Financial services
- Free parking
- Work from home
Quick apply
8d
Business Administrator
Hamberley Care Homes —Dorking
- £37,290.53 a year
- Full-time
- Customer service
- Hotel
- Administrative experience
- Free parking
- Annual leave
Policy and Programme Manager - Health and Wellbeing Strategy
Surrey County Council —Reigate
- £55,486 - £60,898 a year
- Hybrid work
- Leadership
- Annual leave
- Employee assistance programme
Customer Experience and Operations Manager
Love Velo —Holborn
- £35,000 - £45,000 a year
- Full-time
- CRM software
- Management
- Customer service
- Store discount
- Annual leave
Quick apply
9d
Home Manager
Barchester Healthcare —Horley
- £85,000 a year
- Management
- Organisational skills
- Leadership
Quick apply
8B Neighbourhood Locality General Manager South West
Surrey and Borders Partnership NHS Foundation Trust —Leatherhead
- £66,582 - £77,368 a year
- Full-time
- Free parking
22h
Operational Resilience and Readiness Manager
AXA —Redhill
- £60,000 - £75,000 a year
- Leadership
- Communication skills
- Employee discount
Community Development Manager - Large Groups
Maybury & Sheerwater Community Trust —Woking
- £14.50 an hour
- Part-time
- Microsoft Word
- Management
- Computer literacy
Quick apply
2d
Bespoke Relocation Manager
K2 Corporate Mobility —Guildford
- Full-time
- Hybrid work
- Travel
- Organisational skills
- Communication skills
Quick apply
Marketing Executive, UK & Europe
South Australian Tourism Commission —London
- £42,000 - £47,000 a year
- Full-time
- English
- Project management
- Travel
- Bereavement leave
- Sick pay
Quick apply
Adminstration Assistant
Woking Community Transport —Woking
- £32,000 - £34,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Administrative experience
- Free parking
Quick apply
13h
Nespresso Corporate & Internal Communication Manager UK&I
Nespresso —Crawley
- £62,000 - £68,000 a year
- Full-time
- Hybrid work
- Budgeting
- Communication skills
6d
Data Delivery Manager
Ageas —Reigate
- Full-time
- Hybrid work
- School
Nespresso Out of Home New Business Development Manager - Horeca- South East
Nespresso —Crawley
- Up to £40,000 a year
- Full-time
- Business development
6d
Business Administration Manager
Signature Senior Lifestyle —Ascot
- £34,650 - £42,350 a year
- Remote
- Administrative experience
- Human resources
- Recruiting
- Annual leave
- Employee assistance programme
6d
Professional Veterinary Affairs Manager UK & Ireland (175066)
Colgate-Palmolive —Surrey
- £70,650 - £78,500 a year
- Doctoral degree
- Sales
- Business development
Associate Case Processing Manager (Line Management position)
PrimeVigilance —Guildford
- Full-time
- Hybrid work
- Nursing
- Team management
- Quality control
Quick apply
General Manager - Live in
Bear, Cobham —Cobham
- Up to £50,000 a year
- Full-time
- Bar
- Sales
- Customer service
- Employee discount
Quick apply
8d
Junior Project Manager
Cimspa —Woking
- Hybrid work
- Travel
8d

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Complaints Manager

Surrey and Borders Partnership NHS Foundation Trust -
Leatherhead

Apply Now

Job details

Full-time
£51,657 - £58,785 a year
14 days ago

Benefits

Free parking

Qualifications

Stakeholder liaison
Internal department liaison
Complaint handling
Continuous improvement
Team management
Training & development
AI

Full job description

We are looking for an experienced, compassionate and highly motivated individual to lead our Complaints, Patient Advice and Liaison Service (PALS) and People's Experience function.

This is an exciting opportunity to play a pivotal role in ensuring that the voices of people who use our services, their families and carers are heard, valued and acted upon. You will lead the day-to-day management of the Complaints and PALS Team, ensuring concerns are handled professionally, sensitively and in a timely manner, while promoting a culture of openness, learning and continuous improvement.

Working across the Trust, you will lead the development of our People's Experience agenda, bringing together learning from complaints, PALS contacts, compliments, concerns and real-time feedback to drive improvements in care, quality and people's experiences of our services.

As a visible and approachable leader, you will support staff at all levels to develop the confidence and skills needed to have open, honest and constructive conversations, particularly when managing concerns or resolving difficult situations.

To manage the Complaints and PALS Team
To build and maintain good relationships with clinical and non-clinical staff across Directorates and Departments.
To ensure the Trust adheres to the Complaints Regulations
Monitor and report on complaints and PALS performance
To build and maintain good relationships with key stakeholders and the local community.
Articulate the significance and potential impact of government policies as they relate to policy, practice, and its development.
Proactively work within the principles of being open and honest (Duty of Candour)
The post holder will deliver a training programme for all staff on complaints handling and specific training for investigating officers.
The post holder will lead on the implementation and embedding of Ai technology (Quail) within complaint responses to ensure that it is being utilised optimally across the Trust.
To act as Liaison Officer when a complaint has been referred to the Ombudsman for investigation.

Surrey and Borders Partnership NHS Foundation Trust is the leading provider of mental health, learning disability, neurodevelopmental and drug and alcohol services in Surrey and North East Hampshire. We support people of all ages and are passionate about providing high quality care that is delivered at the right time as close to home as possible to help people recover and stay well.

We are one of the top 10 mental Health, Learning Disability and Community Trust to work for nationwide. Our Trust is an inclusive and supportive employer that offers a wide range of staff networks, flexible working, free parking and excellent health and wellbeing support. We also provide a wide range of opportunities to help staff develop and progress.

Surrey is a beautiful county lying just 30 minutes away from Central London and from the South Coast. Our historic market towns and bustling districts are enveloped in wonderful countryside, and our excellent road and rail networks bring the rest of the country within easy reach. For international travel, both Gatwick and Heathrow airports are nearby.

Please note that we reserve the right to close posts as soon as sufficient applications are received.

Regrettably, due to UK Home Office requirements we cannot offer sponsorship for all our job roles.

Applicants must have the right to work in the UK for the duration of the role.

We look forward to receiving your application!

Please check the job description & person specification document for more information on the requirements for this job

Apply Now

Refine Your Search

home manager jobs in surrey

Complaints Manager

HR Business Partner

Business Administrator

Policy and Programme Manager - Health and Wellbeing Strategy

Customer Experience and Operations Manager

Home Manager

8B Neighbourhood Locality General Manager South West

Operational Resilience and Readiness Manager

Community Development Manager - Large Groups

Bespoke Relocation Manager

Marketing Executive, UK & Europe

Adminstration Assistant

Nespresso Corporate & Internal Communication Manager UK&I

Data Delivery Manager

Nespresso Out of Home New Business Development Manager - Horeca- South East

Business Administration Manager

Professional Veterinary Affairs Manager UK & Ireland (175066)

Associate Case Processing Manager (Line Management position)

General Manager - Live in

Junior Project Manager

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