housing associate Work, Jobs in sutton, gtl (with Salaries)

Customer Support Associate - End of Tenancy (hybrid)
flatfair —London
- Up to £27,000 a year
- Hybrid work
- Communication skills
- Annual leave
Live-In Residence Hall Administrator - First Year focus (1.0 FTE)
New York University —London
- Weekend availability
- Computer literacy
- University
- Computer skills
Customer Service Associate - Part Time (20 Hrs.)
Greystar Real Estate Partners LLC —London
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
9d
Associate Director, Credit Distribution
Shawbrook —London
- Full-time
- No degree
- Business
- Employee assistance programme
- Employee discount
Live-In Residence Hall Administrator - Upperclass focus (0.5 FTE) - NYU London
New York University —London
- Part-time
- Computer literacy
- University
- Computer skills
Trainee Land Investment Surveyor
Dandara Living —Westminster
- Up to £40,000 a year
- Full-time
- Microsoft Excel
- Sales
Quick apply
Leasing Associate - Part Time (20 Hrs.)
Greystar Real Estate Partners LLC —London
- Part-time
- Sales
- Customer service
- English
2d
Investment Associate – Energy Team (5 Months Contract)
Triple Point —London
- Part-time
- Microsoft Powerpoint
- Microsoft Excel
- Organisational skills
Postdoctoral Research Associate x2
Goldsmiths University —London
- £44,753 - £49,738 a year
- Full-time
- Doctoral degree
- University
- School
- Annual leave
13d
Associate Director - Tenancy Progression
Campions —London
- £45,000 - £47,000 a year
- Customer service
- Supervising experience
- Organisational skills
- Employee assistance programme
Quick apply
8d
Leasing Associate
Greystar Real Estate Partners LLC —London
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Housing and Property Disputes Paralegal - London Bridge
Anthony Gold Solicitors —London
- IT
- Communication skills
- Employee discount
- Life insurance
2d
Customer Service Associate
Greystar Real Estate Partners LLC —London
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Associate, Construction (Contentious) London
Dobson Welch —London
- £75,000 - £90,000 a year
- Full-time
- Hybrid work
2d
Associate, Product Specialist (Investor Relations)
Greystar Real Estate Partners LLC —London
- Full-time
- Microsoft Word
- Microsoft Excel
- Word processing
13d
Senior Surveyor or Associate - Value and Risk Advisory - Affordable Housing
JLL —London
- Microsoft Word
- Microsoft Excel
- English
Associate, Investments - onsite London
HCN UK Management Services Ltd —London
- Microsoft Excel
- Sales
- Analysis skills
- Profit sharing
- Employee stock purchase plan
Associate Building Surveyor
Ridge & Partners LLP —London
- Full-time
- Communication skills
Associate Relationship Director
Shawbrook —London
- Full-time
- Business development
- Bachelor's degree
- Accounting
- Employee assistance programme
- Employee discount
Associate Director - Econometrics
Jacobs —London
- Full-time
- Hybrid work
- Master's degree
- Business development
- Mentoring
- Employee assistance programme
- Flexible schedule
1d

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housing associate jobs near sutton, gtl

Customer Support Associate - End of Tenancy (hybrid)

flatfair
London

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Job details

Up to £27,000 a year

Benefits

Annual leave
Private medical insurance

Qualifications

Communication skills

Full job description

As a Customer Support Associate, you’ll be at the heart of providing top-tier service to our tenants, landlords, agents, and partners, ensuring their needs are met quickly and effectively. You’ll also be the go-to person for managing complex queries, complaints, and escalations, helping to ensure fair and consistent outcomes.

At flatfair, we’re on a mission to make renting easier, fairer, and more accessible for everyone. With over 1,700 reviews on Trustpilot, we’re doing things differently—and we’re just getting started! We’re looking for exceptional people to join our team and help us keep delivering outstanding customer experiences.

Learn more about our EOT team with a day-in-the-life from our EOT Team Lead, Dean Mundey
Understand the EOT process with these insightful articles from our Help Centre

What You’ll Be Doing

Support the end of tenancy process by validating charges, auditing the required documentation and documenting next steps as required
Manage complaints and complex queries – Handle escalated cases, disputed charges, and sensitive situations with confidence, applying sound judgment to reach fair resolutions.
Become an expert in end-of-tenancy procedures – Navigate disputes, adjudications, and deposit-related concerns, applying a balanced approach that protects all stakeholders.
Work within a framework with clear SLAs – Ensure processes align with relevant industry standards, legal requirements, and ombudsman guidelines, supporting compliance and best practices.
Be a communication hub – Work closely with tenants, landlords, and agents, ensuring all parties receive timely updates and clear, well-explained resolutions.
Deliver outstanding customer service – Provide clear, empathetic, and solution-focused support via email, live chat, and phone, ensuring every interaction is handled professionally and efficiently.
Spot opportunities for improvement – Identify recurring issues and work with the wider team to suggest and implement enhancements to our processes, driving better customer outcomes.

About You

We’ll provide all the training and support you need to thrive in this role. We’re looking for someone who:

Has experience in complaints resolution or complex case handling – You’ve worked in a customer service, case management, or dispute resolution role, ideally within a regulated industry such as financial services, insurance, housing, or utilities.
Can handle difficult conversations with confidence – You’re skilled at managing challenging situations, de-escalating complaints, and ensuring fair, balanced outcomes.
Has excellent written and verbal communication skills – You can explain complex matters clearly and concisely, ensuring customers feel informed and reassured.
Is highly organised and detail-oriented – You can manage multiple cases at once, keeping track of key details and following through to resolution.
Thrives in a fast-paced environment – You’re adaptable, resilient, and comfortable working within evolving systems and processes.
Understands regulatory and compliance frameworks (preferred but not essential) – Experience working with ombudsman-led processes, tenancy disputes, or compliance-driven environments is a plus.

About Us

At flatfair, we’re changing the way people rent. Our innovative deposit-free model helps tenants secure a home without large upfront costs while offering landlords greater protection. In the last seven years, we’ve helped over 30,000 tenants save £25 million in upfront costs—and we’re just getting started.

As we continue to grow, we’re looking for passionate individuals who want to make a real impact on the rental experience and be part of an ambitious, fast-moving team.

Our Benefits

Starting salary up to £27,000, depending on experience
10% annual bonus
25 days annual leave, plus an extra day for every year you're part of the team
£1,500 personal development budget
Monthly well-being allowance
Private medical insurance with Vitality

If you’re looking to join a company that values innovation, fairness, and putting people first, flatfair is the place for you. Ready to make a difference? Apply now!

Apply Now

Refine Your Search

housing associate jobs in sutton, gtl

Customer Support Associate - End of Tenancy (hybrid)

Live-In Residence Hall Administrator - First Year focus (1.0 FTE)

Customer Service Associate - Part Time (20 Hrs.)

Associate Director, Credit Distribution

Live-In Residence Hall Administrator - Upperclass focus (0.5 FTE) - NYU London

Trainee Land Investment Surveyor

Leasing Associate - Part Time (20 Hrs.)

Investment Associate – Energy Team (5 Months Contract)

Postdoctoral Research Associate x2

Associate Director - Tenancy Progression

Leasing Associate

Housing and Property Disputes Paralegal - London Bridge

Customer Service Associate

Associate, Construction (Contentious) London

Associate, Product Specialist (Investor Relations)

Senior Surveyor or Associate - Value and Risk Advisory - Affordable Housing

Associate, Investments - onsite London

Associate Building Surveyor

Associate Relationship Director

Associate Director - Econometrics

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