Onboarding manager Work, Jobs in Sutton, Gtl (with Salaries)

Operational Excellence & Process Improvement Lead
Communitas Clinics —Croydon
- £31,049 a year
- Full-time
- Administrative experience
- Human resources
- In-person
Quick apply
8d
Senior Product Compliance Manager - KYC & Onboarding
Wise Australia Investments —London
- £83,000 - £118,000 a year
- Travel
- Communication skills
Partner & Counsel Onboarding Manager - EMEA
Latham & Watkins LLP —London
- Full-time
- Hybrid work
- Bachelor's degree
- Organisational skills
- Employee discount
- Flexible schedule
17h
Product Lead - Onboarding Experience
Wise Australia Investments —London
- £120,000 - £145,000 a year
Customer Success Manager (CSM)
Test Partnership —London
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
- In-person
- Work from home
Quick apply
Client Success Onboarding Manager
Anaqua —London
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Project management
Quick apply
Onboarding Project Manager
Block, Inc. —London
- Spanish
- Project management
- Travel
HR Administrator
ICR —Sutton
- £27,900 a year
- Call to connect
- Hybrid work
- Management
- Time management
1d
Senior Customer Onboarding Manager
Smartly —London
- Project management
- Bachelor's degree
- No degree
Onboarding Success Manager, TWC
Atlassian —London
- Remote
- CRM software
- Salesforce
- Continuous improvement
Deputy Manager Kingston
INDITEX —Kingston upon Thames
- Full-time
- Leadership
- Employee discount
Quick apply
Call Centre Manager
Good Life —Orpington
- £50,000 a year
- Full-time
- Management
- Customer service
- English
- Employee discount
Quick apply
Customer Success Manager
Plain —London
- £180,000 - £215,000 a year
- Full-time
- Hybrid work
- Sales
- APIs
12d
Tesco Travel Money Advisor
Travelex —Sutton
- £13.50 an hour
- Overtime
- Customer service
- Employee discount
8d
CDD Operations Manager – High Risk Vertical Onboarding
Worldpay (UK) Limited —London
- Bachelor's degree
- Mentoring
Quick apply
14d
Manager, Implementations
Canoe Intelligence —London
- £100,000 - £120,000 a year
- Hybrid work
- Management
- Project management
- Continuous improvement
- Work from home
- Employee assistance programme
6d
Senior People Operations Manager
Shack Events —London
- From £45,000 a year
- Weekend availability
- Bar
- Management
- Supervising experience
- Work from home
- Gym membership
Quick apply
Manager, Customer Success
Anthropic —London
- £165,000 - £195,000 a year
- Hybrid work
- Management
- Bachelor's degree
- Contracts
- Flexible schedule
Technical Onboarding & Engagement Manager
Algolia —London
- £56,500 - £78,100 a year
- Hybrid work
- Google Suite
- Management
- Computer Science
- Work from home
1d
Relationship Manager - Grata
Datasite —London
- Full-time

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Operational Excellence & Process Improvement Lead

Communitas Clinics -
Croydon

Quick apply

Job details

Permanent | Full-time
£31,049 a year
8 days ago

Qualifications

Adobe Captivate
Administrative experience
Quality assurance
Human resources
Communication skills
Teaching

Full job description

ROLE TITLE: Operational Excellence & Process Improvement Lead

REPORTS TO: Head Of Operational Excellence
LOCATION: Hybrid (Head Office + service sites)

JOB PURPOSE

This role is responsible for driving consistency, quality, and efficiency across administrative teams at Communitas.

The post holder will act as a subject matter expert in administrative processes and systems, identifying variation, simplifying workflows, and ensuring consistent adoption across all services.

Training is used as a tool to embed standard ways of working, not as a standalone function.

The role requires someone who can translate real operational processes into practical, usable training, and confidently support teams to adopt and sustain improved ways of working.

KEY RESPONSIBILITIES

1. Process Standardisation & Improvement

Identify inconsistencies and inefficiencies in administrative processes across services
Define and document clear, standardised ways of working (SOPs)
Work with operational leads to implement and embed improvements
Simplify complex workflows into practical, repeatable steps

2. Training Delivery (Applied, Not Theoretical)

Deliver practical, process-driven training for new and existing staff
Lead onboarding programmes that ensure staff can perform core admin functions confidently
Deliver refresher and targeted training where performance gaps are identified
Adapt training to reflect real service pressures and workflows, not ideal scenarios

3. Capability Building & Behaviour Change

Build admin team confidence, competence, and accountability
Provide hands-on coaching and follow-up support, not just one-off training sessions
Challenge inconsistent practices and reinforce standard approaches
Support managers in addressing performance gaps linked to process adherence

4. Systems & Workflow Expertise

Act as a key user of administrative systems (e.g. patient management systems)
Ensure training reflects how systems are actually used in practice
Identify and resolve common system-related issues impacting workflow

5. Cross-Team Consistency

Work across clusters to ensure one consistent approach to administration
Collaborate with Service Managers and Leads to align processes and expectations
Reduce variation in how services operate

6. Quality & Continuous Improvement

Monitor adherence to agreed processes
Identify risks, gaps, and areas for improvement
Use feedback and observation to continuously refine training and processes
Support audits and quality assurance activities

ESSENTIAL SKILLS

Ability to simplify complex processes into clear, practical steps
Strong communication skills with confidence to challenge and influence others
Ability to build credibility with operational teams
Highly organised with strong attention to detail
Confident delivering training in both group and 1:1 settings
Problem-solving mindset with a focus on practical solutions
Ability to work independently across multiple services

ESSENTIAL EXPERIENCE

Experience working in an administrative or operational environment
Experience improving or standardising processes, not just following them
Experience training, coaching, or supporting colleagues in real work settings
Experience working across multiple teams or departments
Experience using administrative or patient management systems

DESIRABLE (BUT IMPORTANT SIGNALS)

Experience working in healthcare or similar regulated environments
Experience supporting onboarding or induction programmes
Experience identifying performance gaps and implementing improvements

WHAT SUCCESS LOOKS LIKE

Administrative processes are consistent across services
New starters become effective more quickly
Teams follow clear, standard ways of working
Reduced errors, duplication, and confusion
Managers report improved admin performance and reliability

KEY BEHAVIOURS REQUIRED

Comfortable working in messy, inconsistent environments
Willing to challenge existing ways of working constructively
Focused on practical outcomes, not theory
Resilient when facing resistance to change
Takes ownership of problems and drives solutions

This role is not suited to candidates whose experience is primarily within corporate learning and development without direct operational process ownership.

Pay: £31,049.00 per year

Work Location: In person

Quick apply

Refine Your Search

onboarding manager jobs in sutton, gtl

Operational Excellence & Process Improvement Lead

Senior Product Compliance Manager - KYC & Onboarding

Partner & Counsel Onboarding Manager - EMEA

Product Lead - Onboarding Experience

Customer Success Manager (CSM)

Client Success Onboarding Manager

Onboarding Project Manager

HR Administrator

Senior Customer Onboarding Manager

Onboarding Success Manager, TWC

Deputy Manager Kingston

Call Centre Manager

Customer Success Manager

Tesco Travel Money Advisor

CDD Operations Manager – High Risk Vertical Onboarding

Manager, Implementations

Senior People Operations Manager

Manager, Customer Success

Technical Onboarding & Engagement Manager

Relationship Manager - Grata

I want to receive the latest job alerts for onboarding manager in sutton, gtl

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