Service desk manager Work, Jobs in Sutton Coldfield, Wmd (with Salaries)

Service Desk Analyst
West Midlands Combined Authority —Birmingham
- £34,780 - £39,188 a year
- Windows
- Microsoft Office
- Organisational skills
3d
Service Desk Manager
wavenet —Solihull
- Full-time
- Management
- Team management
- Travel
Quick apply
Support Technician
Clearcare Solutions Ltd —Stafford
- £25,000 - £28,000 a year
- Full-time
- Software troubleshooting
- Customer service
- English
Quick apply
2d
Service Delivery Manager
Shoosmiths —Birmingham
- Hybrid work
- Analysis skills
- IT
- Leadership
Service Delivery Manager
Intercity Technology —Birmingham
- Hybrid work
- IT
- Employee assistance programme
Service Desk Team Leader
Node4 —Stafford
- Hybrid work
- Management
- Analysis skills
- Supervising experience
- Employee assistance programme
2d
Service Delivery Manager
Methods Business and Digital Technology —Birmingham
- Full-time
- Hybrid work
- Customer service
- Windows
- Microsoft Office
- Annual leave
- Employee assistance programme
Quick apply
4d
Senior IT Support Analyst
Macfarlane Group —Coventry
- £32,000 - £37,000 a year
- Full-time
- Hybrid work
- Travel
- SharePoint
- AI
2d
IT Audit Manager
Menzies LLP —Birmingham
- Full-time
- Hybrid work
- IT
Senior Project Manager - Legal Aid Agency
Ministry of Justice —Birmingham
- £50,001 - £60,001 a year
- Part-time
- Hybrid work
- Project management
- Presentation skills
- Agile
- Annual leave
- Employee discount
Regional Support Engineer
RS Group —Nuneaton
- Management
- Customer service
- English
- Annual leave
- Employee assistance programme
IT Apprentice
JBC Skills Training Ltd —Coventry
- £15,600 a year
- Full-time
- Customer service
- Administrative experience
- Analysis skills
Quick apply
2d
Senior ICT Systems & Network Administrator
Acorns Children's Hospice —Birmingham
- £46,000 a year
- Full-time
- Azure
- SharePoint
- Hospice
- Annual leave
- Employee discount
Senior IT Auditor (Internal)
Menzies LLP —Birmingham
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Oracle
IT Infrastructure Associate Project Manager
SOCOTEC UK & Ireland —Burton-On-Trent
- Full-time
- Hybrid work
- Project management
- Agile
- IT
- Employee assistance programme
- Employee discount
Quick apply
Oracle HCM Consultant
NTT Ltd —Birmingham
- Oracle
- Computer Science
- ERP systems
Senior Systems Analyst - Payroll
STARK Group —Coventry
- Full-time
- Hybrid work
- Analysis skills
- Agile
- AI
- Work from home
- Flexible schedule
Microsoft Dynamics365 and Power Platform Support Analyst
NTT Ltd —Birmingham
- Azure
- JavaScript
- APIs

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Support Technician
Clearcare Solutions Ltd —Stafford
To be proactive and "own" calls residing on the Service Desk. Maintaining customer support documentation and to maintain a high degree of customer service for…
£25,000 - £28,000 a year
Quick apply
2d
2nd Line IT Support Technician
bk plus —Shenstone
Experience troubleshooting network issues (LAN, WAN, Wi-Fi, VPN) and basic server administration. Document all resolution activities in the service management…
Quick apply

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Service Desk Analyst

West Midlands Combined Authority -
Birmingham

Apply Now

Job details

Fixed term contract
£34,780 - £39,188 a year
3 days ago

Qualifications

Windows
Microsoft Office
Information security
Remote access software
IT support
Organisational skills
IT
AI
Communication skills
Active Directory

Full job description

Job Introduction

Join the West Midlands Combined Authority as a Service Desk Analyst and help provide the reliable IT support that enables colleagues across WMCA and partner organisations to do their jobs effectively.

This role plays an important part in keeping our digital services running smoothly, supporting colleagues with incidents, service requests, access issues and day-to-day IT queries. By helping our people use technology confidently and securely, you will contribute to the delivery of effective public services and support WMCA’s wider ambitions for the region, including reliable transport, joined up working and making WMCA a great place to work and belong.

We are looking for someone with experience in an IT support environment who can provide excellent customer service, troubleshoot issues, manage multiple requests and work well with colleagues across the WMCA.

Please note that this is a 12 month fixed term contract.

What you’ll be doing.

Provide first and second line support for IT incidents, problems and service requests.
Log, manage and resolve tickets through the Service Desk system.
Support users by phone, email, self-service portal and face to face where required.
Troubleshoot issues relating to Microsoft Windows, Office 365, Exchange Online, Active Directory, hardware, software and remote desktop tools.
Escalate incidents and requests to third line teams, contractors or suppliers where needed.
Keep users updated on progress in a professional and helpful way.
Support access requests in line with information security processes.
Provide initial cyber security support where required.
Help develop self-help guidance and knowledge base articles.
Support continual improvement of Service Desk processes and procedures.
Assist with ordering IT goods and services and keeping records up to date.

What’s essential.

Experience working in an IT support function.
Experience troubleshooting IT issues toa good level.
Familiarity with remote desktop tools and service desk applications.
Experience installing hardware and software.
Good understanding of incident, service request, problem and change management processes.
Excellent knowledge of support issues within a Microsoft desktop environment.
Knowledge of good information security practice.
Excellent communication skills and a friendly, customer-focused approach.
Ability to take ownership of tickets and keep users informed.
Strong organisational and prioritisation skills.

For a full list of responsibilities and person specification, please refer to the job description attached.

Recruitment Partner: Sally Stuart

Pay Scale: SP25 - SP29

Location.

The location for this role is 16 Summer Lane, Birmingham, B19 3SD with at least 2 days a week spent in the office.

How to apply.

Please note: We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

Applying for a role internally is straightforward. Follow these steps to get started.

Create our Careers Account. Register with your name, work email address and a password. Please add your personal email address as a secondary contact method.
Build your profile. Upload your CV to help populate your career and education details
Write your Supporting Statement. Make sure to address each of the required essential criteria.
Inform us you already work for WMCA. You’ll be asked ‘Already work for WMCA?’. Please answer ‘Yes’ to this question.
Submit your application. Do one final check and once complete, click submit.

Anonymised Applications.

Your uploaded CV won’t be visible after submission. Our process is anonymised, and only the information in your profile is used for shortlisting. Be thorough in each section. it’s your chance to showcase your skills and experience.

Using Artificial Intelligence (AI)

We cannot stop anyone from using AI to help write application content. Used right, it can be a great tool. If you choose to use AI, then use it as a helper rather than relying on it wholly to write your application. Applications that rely too heavily on AI may be rejected during shortlisting.

For more information on how to apply, please visit the Applying for a Role Internally page on our intranet or speak to one of the Recruitment Team.

Reasonable adjustments.

If you have an accessibility need, disability, or condition that means you might require changes to the application or recruitment process, please get in touch with our Recruitment Team ([email protected]).

Looking for a more flexible way of working.

If you are currently working on a part-time basis and wish to be considered for this role, please indicate your preference when you apply. We strive to create a supportive and inclusive environment for all our team members and will assess applications based on individual merit.

Before you apply.

Before diving into a new opportunity, we encourage you to have a conversation with your current line manager. Sharing your career aspirations with them is important, as they can provide valuable guidance and support your development journey. They can also assist you throughout the recruitment process and continue to help you grow, even if this opportunity isn't the right fit.

Eligibility.

Only current employees of WMCA, and those considered temporary agency workers, are eligible to apply through this platform. If you are not currently employed by WMCA, please visit our external careers site to view and apply for available positions.

Please note that positions advertised as Fixed Term Contracts may also be offered as an internal secondment. If you are considering an internal secondment, please ensure you have discussed it with your current line manager. This will ensure that they keep your substantive job open for your return.

Apply Now

Refine Your Search

service desk manager jobs in sutton coldfield, wmd

Service Desk Analyst

Service Desk Manager

Support Technician

Service Delivery Manager

Service Delivery Manager

Service Desk Team Leader

Service Delivery Manager

Senior IT Support Analyst

IT Audit Manager

Senior Project Manager - Legal Aid Agency

Regional Support Engineer

IT Apprentice

Senior ICT Systems & Network Administrator

Senior IT Auditor (Internal)

IT Infrastructure Associate Project Manager

Oracle HCM Consultant

Senior Systems Analyst - Payroll

Microsoft Dynamics365 and Power Platform Support Analyst

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