Operations Support Coordinator
We are looking for an organised, proactive and collaborative Operations Support Coordinator to join our Operations Support team.
This is a key operational support role focused on providing day-to-day assistance to our field team of Business Development Directors (BDDs), veterinary practices and businesses across the UK & Ireland. You will help ensure our practices receive timely, practical and consistent operational support, enabling Practice Leadership teams to focus on delivering outstanding care to patients and clients. The role will coordinate a wide range of operational activities, provide administrative support, manage operational communications and contribute to initiatives, helping to drive consistency and continuous improvement across the business.
A little bit about us
Led by vets, VetPartners already forms a significant share of the UK veterinary market across equine, farm and small animal practices, alongside a growing portfolio of veterinary businesses.
Our mission is to deliver outstanding care for our patients and clients while remaining the veterinary group of choice. We encourage an independent spirit, whilst investing in our people, facilities and technology to support excellence across everything we do.
About the role
Our new colleague will coordinate a variety of operational activities, responding to enquiries, maintaining operational records and supporting the delivery of key business initiatives. Working collaboratively with Central Support departments, to ensure practices receive accurate information, practical guidance and effective support.
Assisting with supporting stock take administration, and attending operational meetings to take minutes, and will also maintain operational documentation, reviewing regularly and ensuring up to date.
The role is ideally suited to someone who enjoys building relationships, solving problems and delivering excellent service within a fast-paced operational environment.
Key Responsibilities
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Provide day-to-day operational support to Business Development Directors, practices and veterinary businesses.
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Coordinate and respond to operational enquiries, ensuring timely resolution or escalation where appropriate.
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Build strong working relationships with Practice Leadership teams and Central Support functions.
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Support with stock take initiatives, ensuring information is accurate.
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Coordinate operational communications, guidance documents and business updates for practices.
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Maintain operational documentation, trackers, databases and reporting tools.
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Support the implementation of new operational processes, policies and best practice guidance.
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Assist with coordinating operational activities linked to business change and practice support.
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Identify opportunities to improve processes, service delivery and operational efficiency.
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Work collaboratively with colleagues across the Operations Support department to deliver a high-quality support service.
About you
We're keen for a colleague who is organised, proactive and collaborative, with a genuine passion for supporting veterinary practices and businesses, and helping colleagues succeed.
You'll enjoy building strong relationships with stakeholders, communicating confidently and finding practical solutions to operational challenges.
There will be management of competing priorities and the need to adapt to changing business needs in a fast-paced environment.
Previous experience within a veterinary practice environment is essential.
You'll also have:
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Excellent organisational and administrative skills.
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A strong understanding of day-to-day veterinary practice operations.
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Excellent communication and relationship-building skills.
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Strong customer service and stakeholder management skills.
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The ability to manage multiple priorities and work effectively under pressure.
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A proactive, positive and solutions-focused approach.
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Strong attention to detail and problem-solving skills.
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Good Microsoft Office skills, particularly Outlook, Excel and Word.
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Experience working within a multi-site or operational support environment would be advantageous.
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A willingness to undertake relevant learning and development to support your career progression.
The finer details
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Based from our York Central Office with up to two days of hybrid working from home, once trained (At least 60% in-office) .
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Mon – Fri
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37.5 hours per week
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Salary £25000
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25 days annual leave plus Bank Holidays
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Westfield Health- a health cash plan that can help you budget for your everyday health needs, and give discounts with supermarkets and other retailers
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Enhanced Maternity, Paternity and Adoption leave
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Ability to buy/sell up to 2 weeks holiday
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£250 CPD allowance per annum
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Discount for up to 3 of your pets at your local VetPartners practice
If this sounds like the role for you, we'd love to hear from you.
For more information or to apply, please contact: [email protected]
Closing Date for applications: 21st August (we may un-publish earlier, depending on response)
