Support associate Work, Jobs in Sutton Scotney, Ham (with Salaries)

Arrears & Collections Associate
Castle Trust Bank —Basingstoke
- £28,000 - £32,000 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Data Engineer
Castle Trust Bank —Basingstoke
- Full-time
- Hybrid work
- Azure
- Computer Science
- SQL
- Employee assistance programme
- Employee discount
Quick apply
Loss Prevention Officer
TK Maxx —Basingstoke
- Full-time
- Employee assistance programme
- Employee discount
Project Coordinator
AQ International —Salisbury
- Microsoft Powerpoint
- Travel
Quick apply
Overseas Patients Co-ordinator
Hampshire Hospitals NHS Foundation Trust —Basingstoke
- £32,073 - £39,043 a year
- Part-time
- Administrative experience
- Communication skills
9d
Team Member
NEXT —Andover
- £8.28 - £12.71 an hour
- 8 hour shift
- Employee discount
Stock Associate - Westquay, Hollister
AFH STORES UK LIMITED —Southampton
Research Facilitator
Hampshire Hospitals NHS Foundation Trust —Basingstoke
- £32,073 - £39,043 a year
- Part-time
8d
Project Coordinator
Precision AQ —Salisbury
- Microsoft Powerpoint
- Travel
Quick apply
Project Coordinator
Precision Medicine Group —Salisbury
- Microsoft Powerpoint
- Travel
Retail Associate
TK Maxx —Basingstoke
- Part-time
- No experience needed
- Employee discount
1d
Assistant Professor/Associate Professor in Management
University of Southampton —Southampton
- Full-time
- Business
12d
Associate Architect or Associate Technologist
Stride Treglown —Winchester
- Full-time
- Bachelor's degree
- Leadership
- Communication skills
Quick apply
8d
Retail Sales Advisor - Reading
Oak Furnitureland —Reading
- £42,000 - £45,000 a year
- Full-time
- Sales
- Retail sales
- Free parking
- Employee assistance programme
FS&QA Administrator
Rich Products Corporation —Andover
- Microsoft Office
- Analysis skills
- Bakery
- Annual leave
11d
Laboratory Analyst
Ecolab Inc. —Andover
- Full-time
- Engineering
- Laboratory experience
- Microsoft Office
- Employee stock purchase plan
11d
Dietetic Assistant
Elysium Healthcare —Waterlooville
- £25,058 a year
- Full-time
- IT
- School
- Free parking
- Annual leave
Quick apply
12d
Associate Dentist
mydentist —New Alresford
Quick apply
Assistant Professor/Associate Professor in Marketing
University of Southampton —Southampton
- Full-time
- Business
12d
HR Business Partner
Ocean Infinity —Southampton
- Up to £80,000 a year
- Full-time
- Microsoft Powerpoint
- Human resources
5d

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Arrears & Collections Associate

Castle Trust Bank -
Basingstoke

Quick apply

Job details

Full-time
£28,000 - £32,000 a year

Benefits

Company pension
Discounted gym membership
Employee assistance programme
Private medical insurance
Employee discount
Paid volunteer time

Qualifications

Customer service
Microsoft Office
Communication skills
Negotiation

Full job description

“Help deliver fair customer outcomes whilst safeguarding the bank.”

At Castle Trust Bank, we are a specialist UK challenger bank providing property mortgages, retail finance lending and savings products to a wide range of customers. As we continue to grow and evolve, protecting our customers and the Bank from fraud is more important than ever.

We are looking for an Arrears & Collections Associate to join our Property division. This role focuses on managing customer interactions related to maturing loans, addressing arrears, and ensuring effective recovery processes. Main responsibilities will include negotiating repayment solutions, assessing customer circumstances (including vulnerabilities), and initiating recovery actions when necessary. You will be involved in the following:

The role will be on a hybrid working arrangement, 3 days a week from our Basingstoke office (Monday and Wednesday compulsory, the other day optional) and the rest of the week from home.

What you’ll deliver

As part of our Collections team, you will:

Engage with customers to ensure loan repayments by maturity dates.
Manage arrears cases, understanding customer financial circumstances to find suitable resolutions.
Recommend bespoke support strategies to the Customer Service and Collections Manager.
Initiate recovery actions, including appointing receivers or solicitors when required.
Plan and prioritise workload, ensuring compliance with regulatory standards.
Maintain up-to-date knowledge of regulatory requirements and internal policies.

What we are looking for in you…

Key Skills and Experience:

Collections/Arrears Management: Proven experience in managing collections and recoveries.
Negotiation and Problem-Solving: Strong ability to negotiate repayment arrangements, resolve complaints, and handle objections effectively.
Telephony Skills: Experience in customer communication, with a focus on probing, questioning, and showing empathy.
Regulatory Knowledge: Understanding of customer vulnerability, Consumer Duty, and available support options.
Technical Proficiency: Competent in Microsoft Office and navigating multiple systems during customer interactions.

Desirable Skills:

Authority to agree on payment arrangements or concessions.
Experience in customer service related to completed mortgage loans.

Core Attributes:

Strong communication, relationship-building, and decision-making abilities.
Commitment to delivering excellent customer service while ensuring compliance with regulations.
Motivation to support business success and prioritise positive customer outcomes.

Why join Castle Trust Bank?

Competitive salary (£28,000 to £32,000, dependent on experience)
Performance bonus (based on individual and company performance)
Generous contributory pension through Hargreaves Lansdown
Life Assurance
25 days’ holiday + option to buy/sell 5 days
Additional paid volunteering day
Private healthcare through Equipsme (includes cash back for Dental and Optical treatment)
Free access to BHSF Rise EAP to support colleague health and wellbeing
Gym discounts
Season ticket travel loans (if applicable)
A supportive, inclusive culture where your work has real impact

Caught your attention? If so, we’d love to talk to you and tell you more about what it’s like to work at Castle Trust Bank – The Place To Work!

Castle Trust Bank is an equal opportunity employer where we celebrate diversity and are committed to creating an inclusive environment for all our colleagues to thrive. We welcome applications from all and will not discriminate against any status/characteristic protected by law and will always base our decisions on merit.

We are proud to support people with disabilities and are committed to be a Disability Confident employer. If you are a person with a disability and meet the minimum criteria for the role you will be offered an interview. Should you require any reasonable adjustment to support you in your application for one of our opportunities, please contact [email protected]

Check out our careers page: https://www.castletrust.co.uk/careers/who-we-are

Quick apply

Refine Your Search

support associate jobs in sutton scotney, ham

Arrears & Collections Associate

Data Engineer

Loss Prevention Officer

Project Coordinator

Overseas Patients Co-ordinator

Team Member

Stock Associate - Westquay, Hollister

Research Facilitator

Project Coordinator

Project Coordinator

Retail Associate

Assistant Professor/Associate Professor in Management

Associate Architect or Associate Technologist

Retail Sales Advisor - Reading

FS&QA Administrator

Laboratory Analyst

Dietetic Assistant

Associate Dentist

Assistant Professor/Associate Professor in Marketing

HR Business Partner

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