guest service agent Work, Jobs in sutton sm1 (with Salaries)

Reservation & Guest Experience Specialist
AB Boutique Hotels Ltd —Croydon
- £32,000 a year
- Full-time
- Hotel
- Guest services
- Communication skills
Quick apply
7d
Guest Service Agent
Bertrand's Townhouse —London
- £13.85 an hour
- Nights as needed
- Hospitality
- Customer service
- Hotel
Quick apply
Guest Service Agent
St.Giles- Reception —London
- £26,440 a year
- Full-time
- Guest services
- Employee assistance programme
- Referral programme
Quick apply
Front Office Team Member (Camden Lock)
Holiday Inn London Camden Lock —London
- Weekend availability
- Hospitality
- Customer service
- Hotel
- Referral programme
Quick apply
2d
Reservations Agent
HYATT REGENCY LONDON ALBERT EMBANKMENT 10 Albert Embankment, London, SE1 7SP, United Kingdom we u —London
- £27,000 - £29,000 a year
- Full-time
- Hospitality
- Sales
- Hotel
- Employee discount
- Referral programme
Quick apply
12h
Reservations Agent
Beaverbrook Business Support —Leatherhead
- Up to £27,352 a year
- Weekend availability
- Customer service
- IT
- Hotel experience
- Free parking
- Annual leave
Quick apply
8d
GUEST RELATIONS AGENT
Hyatt Regency London - The Churchill —London
- Full-time
- Hospitality
- Bar
- Hotel
- Employee assistance programme
- Employee discount
Guest Services Agent
Royal Lancaster London —London
- £26,685.73 - £30,000.00 a year
- Full-time
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
6d
Night Guest Service Agent
St.Giles- Reception —London
- £26,440 a year
- Full-time
- Guest services
- Employee assistance programme
- Referral programme
Quick apply
Reservations Agent, Pre-Opening - The St. Regis London
Marriott International, Inc —London
- Full-time
- Hospitality
- Hotel
- Organisational skills
- Employee assistance programme
- Sick pay
4d
Front Desk Agent
Still Life Global —London
- £26,000 a year
- Full-time
- Bilingual
- Hospitality
- In-person
Quick apply
8d
At Your Service / Switchboard Agent - JW Marriott Grosvenor House
Marriott International, Inc —London
- Full-time
- Management
- Customer service
- English
- Employee discount
Reservations Agent
Rosewood London —London
- Full-time
- Hotel
Quick apply
10d
Community Host - Night
urbanbubble - 2026 —London
- £28,000 - £31,000 a year
- Full-time
- Customer service
- No experience needed
- Front desk
- Annual leave
- Sick pay
Quick apply
8d
Welcome Desk Agent
Marriott International, Inc —London
- Full-time
- Hotel
- Employee discount
Guest Service Manager
Holiday Inn Express Limehouse —London
- Full-time
- Maintenance
- Hotel
- Front desk
- Employee assistance programme
- Employee discount
Quick apply
13d
Hotel Receptionist
Fulham Pier Hotel —London
- £28,000 - £29,500 a year
- Weekend availability
- Bilingual
- Hospitality
- Hotel
Quick apply
Overnight Guest Services Agent
Four Seasons —London
- Full-time
- Bar
- Hotel
2d
Night Guest Service Agent
Royal Lancaster London —London
- £26,685.73 - £30,000.00 a year
- Full-time
- Employee assistance programme
- Employee discount
Quick apply
1d
Luggage Porter
COMO Metropolitan London —London
- Up to £28,892 a year
- Full-time
- Hotel
- Organisational skills
- Hotel experience
- Employee assistance programme
- Employee discount
Quick apply
8d

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Reservation & Guest Experience Specialist

AB Boutique Hotels Ltd
Croydon

Quick apply

Job details

Full-time
£32,000 a year
7 days ago

Qualifications

Guest services
Communication skills
Hotel experience

Full job description

Job Ref: AB1049

Branch: Commercial Hub

Location: Head Office, Croydon

Salary/Benefits: £32,000

Contract type: Permanent

Hours: Full Time

Shift pattern: 40 hours over 7 days

Posted date: 27/05/2026

Closing date: 29/06/2026

Based at Selsdon, Croydon | Full-Time (Part-Time Considered)

Are you passionate about creating memorable guest experiences from the very first interaction? Do you thrive in a fast-paced hospitality environment where no two days are the same?

We are looking for a confident, organised, and guest-focused Reservation Guest Experience Specialist to join our growing central reservations team. This is an exciting opportunity to play a key role in shaping the guest journey across our hotels, spa, and dining experiences.

With 6 hotels in the group and more in the pipeline and as one of the first points of contact for our guests there will be plenty of opportunity to help create a seamless and personalised booking experience while supporting revenue growth and operational excellence across the group.

What You’ll Be Doing

Managing accommodation, spa, and dining reservations across multiple platforms
Delivering exceptional guest service through phone, email, and online enquiries
Identifying opportunities to maximise revenue while providing genuine value to guests
Building strong relationships with guests, agents, and third-party partners
Communicating effectively with hotel operations teams to ensure smooth guest handovers
Resolving guest concerns quickly, professionally, and proactively
Supporting forecasting accuracy through timely system updates
Contributing ideas to continuously improve guest experience and team performance

What We’re Looking For

We’re seeking someone who is naturally warm, proactive, and commercially aware, with a genuine passion for hospitality.

You will ideally have:

Minimum 2 years’ experience within a hotel or accommodation environment
Strong understanding of reservations and guest service standards
Excellent communication skills with a natural ability to make every conversation as individual as you.
High attention to detail and ability to multitask
Confidence using reservation and hotel systems
A collaborative and positive approach to teamwork
The ability to think quickly and solve problems calmly
A passion for delivering memorable guest experiences

Experience across wider hotel operations or spa operations would be an advantage.

Why Join Us?

Be part of a supportive and collaborative hospitality team
Work in an environment where your ideas and contributions matter
Opportunity to grow and develop your hospitality career
Competitive salary
Flexible working options considered
A culture built around anticipation, teamwork, excellence, fun, and celebration

If you love hospitality, enjoy helping people, and want to be part of a growing business focused on exceptional guest experiences, we’d love to hear from you.

Apply now and become part of the journey.

Quick apply

Refine Your Search

guest service agent jobs in sutton sm1

Reservation & Guest Experience Specialist

Guest Service Agent

Guest Service Agent

Front Office Team Member (Camden Lock)

Reservations Agent

Reservations Agent

GUEST RELATIONS AGENT

Guest Services Agent

Night Guest Service Agent

Reservations Agent, Pre-Opening - The St. Regis London

Front Desk Agent

At Your Service / Switchboard Agent - JW Marriott Grosvenor House

Reservations Agent

Community Host - Night

Welcome Desk Agent

Guest Service Manager

Hotel Receptionist

Overnight Guest Services Agent

Night Guest Service Agent

Luggage Porter

I want to receive the latest job alerts for guest service agent in sutton sm1

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