Why Fenmarc?
We’re a local employer with a friendly, down‑to‑earth culture where people matter. You’ll be part of a supportive team, doing meaningful work that genuinely keeps the site moving.
Based at Elm, Wisbech
08.30-17.00 Monday to Friday
Purpose of the Role
We’re looking for a friendly, proactive 1st Line IT Support colleague to be the go-to person for day-to-day IT help across our sites. You’ll be the first point of contact for colleagues when something’s not quite working – whether that’s a forgotten password, a laptop issue, or getting connected to Wi-Fi.
This role is all about keeping our people connected, productive, and supported, while helping things run smoothly behind the scenes. If you enjoy problem-solving, helping others, and learning new things – you’ll feel right at home here.
What you’ll be doing
You’ll be right at the heart of our IT support, helping colleagues and keeping everything ticking along:
- Acting as the first point of contact for all IT issues (phone, email, ticketing system)
- Logging, tracking and managing incidents and service requests in our helpdesk system
- Troubleshooting common issues across: Hardware (laptops, desktops, printers)Software (Microsoft 365, business systems)Network (Wi-Fi, VPN, connectivity)
- Resolving as many queries as possible at first contact
- Escalating more complex issues to the wider IT team or external support where needed
- Setting up and configuring devices for new starters (laptops, phones, tablets)
- Supporting user accounts (password resets, access requests, permissions)
- Assisting with IT inductions and onboarding
- Maintaining clear, accurate ticket updates and documentation
- Keeping asset databases up to date and monitoring device compliance
- Prioritising tickets based on urgency and business impact
- Helping troubleshoot AV/meeting room tech
- Triaging issues – asking the right questions, gathering symptoms, and managing expectations
- Following IT policies, security procedures, and best practices
- Delivering great service and clear communication every step of the way
What you'll have:
We’re more interested in attitude and potential than ticking every box, but ideally you’ll bring:
Core knowledge:
- Basic understanding of Windows operating systems
- Experience with Microsoft 365 (Outlook, Teams, SharePoint)
- Awareness of Active Directory / Entra ID
It’s a bonus if you have:
- Basic networking knowledge (IP, DNS, DHCP)
- Experience with Intune or device management tools
- Previous helpdesk or customer service experience
- Familiarity with IT ticketing systems
And as a person, you’ll be:
- A natural problem-solver with a logical mindset
- Able to explain IT in a simple, friendly way
- Calm under pressure and good at juggling priorities
- Organised with great attention to detail
- Customer-focused and approachable
- Keen to learn, develop and grow
- Team-oriented with a positive, can-do attitude
What you'll get in return
In return for everything you can bring, we can offer you an exciting, challenging role in a fast-growing and dynamic business, with plenty of opportunities
- A supportive, down-to-earth team where you’ll feel welcome from day one
- Opportunities to learn, grow and develop your IT skills
- Varied, hands-on experience across different systems and sites
- A role where you can make a real impact on colleagues’ day-to-day experience
- A friendly, inclusive environment where your ideas and input matter
Plus, you’ll also receive a competitive rewards package
Pay: Up to £30,000.00 per year
Benefits:
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Health & wellbeing programme
- Life insurance
- Sick pay
Ability to commute/relocate:
- Wisbech PE14 0EG: reliably commute or plan to relocate before starting work (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
