Technical support agent Work, Jobs in Swaffham Prior, Cam (with Salaries)

Technical Support Agent
POP Telecom —Newmarket
- From £26,000 a year
- Full-time
- Organisational skills
- In-person
- Communication skills
- Free parking
- Employee discount
Quick apply
Process Operator (42hr, Viaflo)
Baxter —Thetford
- Rotating shift
- English
- Annual leave
- Employee assistance programme
11d
Junior Commercial Advisor
Verisure Services (UK) Limited —Newmarket
- £3,800 a month
- Full-time
Quick apply
JUNIOR SALES CONSULTANT
Verisure Services (UK) Limited —Newmarket
- £3,800 a month
- Full-time
- Sales
- Driving
Quick apply
Technical Services Engineer
JMC Aviation —Stansted
- Monday to Friday
- ERP systems
- Project management
- Bachelor's degree
- Employee assistance programme
Agentic AI Engineer (life sciences)
Healx —Cambridge
- Full-time
- Hybrid work
- Master's degree
- Machine learning
- APIs
- Annual leave
- Work from home
Quick apply
10d
Project and Improvement Engineer (Automation Bias)
Baxter —Thetford
- Weekend availability
- Schematics
- Engineering
- Programmable logic controllers
- Annual leave
- Employee assistance programme
11d
JUNIOR SALES ADVISOR
Verisure Services (UK) Limited —Cambridge
- £3,800 a month
- Full-time
- Sales
Quick apply
R&D Partner Techologist
Aveva —Cambridge
- Full-time
- Hybrid work
- Agile
- In-person
- Leadership
- Annual leave
6d
IT solutions Engineer
Arm —Cambridge
- £52,400 - £71,000 a year
- Hybrid work
- APIs
- AI
Staff AI Platform Engineer
Altos Labs —Cambridge
- £97,300 - £128,000 a year
- Computer Science
- Master's degree
- AWS
Project and Improvement Engineer (Mechanical)
Baxter —Thetford
- Weekend availability
- Schematics
- Engineering
- Travel
- Annual leave
- Employee assistance programme
6d
Aero Excellence Deployment Leader
Hexcel Corporation —Duxford
- Full-time
- Engineering
- Analysis skills
- Continuous improvement
6d
SENIOR ENGINEER (SUB AGENT)
Laing O'Rourke —Stansted
- Engineering
- IT
Lead AI Engineer - Financial Inclusion
M-KOPA —Cambridge
- Full-time
- Remote
- Scripting
- AI
- Leadership
Analytics Engineering Manager
Naked Wines —Cambridge
- £70,000 - £80,000 a year
- Full-time
- Python
- Annual leave
Quick apply
13d
AI Software Engineer
Neat —Cambridge
- English
- AI
- Leadership
Quick apply
Senior Product Developer, AI Infrastructure Applications
CommonAI C.I.C. —Cambridge
- Full-time
- DevOps
- Linux
- Communication skills
Quick apply
Senior Delivery Consultant - Connect and Lex, Amazon Connect Center of Delivery Excellence
AWS EMEA SARL (UK Branch) —Cambridge
- Full-time
- Azure
- Military
- Salesforce
Research Scientist (Visual Generative AI & World Models)
Graphcore —Cambridge
- Doctoral degree
- Master's degree
- C++
- Annual leave
- Employee assistance programme

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Technical Support Agent

POP Telecom -
Newmarket

Quick apply

Job details

Permanent | Full-time
From £26,000 a year

Benefits

Free parking
Employee discount
On-site parking

Qualifications

Technical support
IT support
Organisational skills
Telecommunication
Customer support
Communication skills

Full job description

Technical Support Advisor
Full-Time | Permanent | Office-Based

Job Overview

We are looking to recruit a motivated Technical Support Advisor to join our expanding telecoms team.

This is a full-time, permanent, office-based position suited to someone who is confident speaking with customers, comfortable using systems, and genuinely interested in developing technical knowledge within broadband and telecoms support.

Technical training will be provided, so previous telecoms experience is beneficial but not essential. However, the role would suit someone who enjoys understanding how things work, has an interest in technology, and is keen to develop practical troubleshooting skills in a customer support environment.

The role will involve helping customers with broadband, Wi-Fi, router, and connectivity issues, carrying out checks across internal systems and supplier portals, reviewing service information, and progressing the correct actions to support resolution.

This is a strong opportunity for someone with a logical mindset, good communication skills, and a genuine interest in building technical confidence within a specialist area of telecoms support.

Responsibilities

Deliver a high standard of technical support and customer service in a professional and efficient manner
Speak with customers by phone and email to diagnose broadband, Wi-Fi, router, and connectivity issues
Troubleshoot service problems in a clear, structured, and customer-friendly way
Carry out line, router, service, and account checks using internal systems and supplier portals
Help identify whether issues relate to Wi-Fi setup, equipment, service faults, line problems, or customer-side configuration
Raise, monitor, and progress faults, supplier actions, and internal tasks where required
Guide customers through basic technical steps in a calm and understandable manner
Handle minor customer service or basic administrative tasks, usually where they support the investigation or resolution of a technical issue
Accurately record customer contact, technical findings, actions taken, and next steps
Follow internal processes carefully to ensure issues are handled consistently and correctly
Build technical knowledge through training, practical experience, and day-to-day exposure to telecoms systems and support processes
Support the smooth handling of technical queries, faults, and service-related actions within the team
Contribute positively to the wider business and maintain a professional approach at all times

What We’re Looking For

Strong communication skills and a professional telephone manner
A genuine interest in technology and technical problem-solving
A logical and methodical approach to diagnosing issues
Confidence using systems, portals, and support tools
The ability and willingness to learn technical processes through training and practical experience
Good attention to detail and the ability to keep accurate records
The ability to remain calm and helpful when dealing with frustrated or confused customers
A proactive attitude and willingness to take ownership of issues
Reliability, professionalism, and good organisational skills
The ability to attend the office independently and consistently

We are interested in finding someone with the right attitude, communication skills, technical curiosity, and willingness to learn.

What We Offer

A full-time, permanent role within a growing telecoms company
Office-based work within a supportive team environment
Full technical training and ongoing support
Free on-site parking
Employee discount
Genuine opportunities for growth within the business
The opportunity to build practical knowledge of broadband services, Wi-Fi troubleshooting, supplier systems, fault diagnostics, and telecoms support processes

This is an excellent opportunity for someone who enjoys problem-solving, has an interest in technology, and wants to develop into a confident technical support professional within the telecoms industry.

Pay: From £26,000.00 per year

Benefits:

Employee discount
Free parking
On-site parking

Work Location: In person

Quick apply

Refine Your Search

technical support agent jobs in swaffham prior, cam

Technical Support Agent

Process Operator (42hr, Viaflo)

Junior Commercial Advisor

JUNIOR SALES CONSULTANT

Technical Services Engineer

Agentic AI Engineer (life sciences)

Project and Improvement Engineer (Automation Bias)

JUNIOR SALES ADVISOR

R&D Partner Techologist

IT solutions Engineer

Staff AI Platform Engineer

Project and Improvement Engineer (Mechanical)

Aero Excellence Deployment Leader

SENIOR ENGINEER (SUB AGENT)

Lead AI Engineer - Financial Inclusion

Analytics Engineering Manager

AI Software Engineer

Senior Product Developer, AI Infrastructure Applications

Senior Delivery Consultant - Connect and Lex, Amazon Connect Center of Delivery Excellence

Research Scientist (Visual Generative AI & World Models)

I want to receive the latest job alerts for technical support agent in swaffham prior, cam

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