The Farmhouse Surgery is currently looking to recruit dynamic and reliable person(s) to join our Care Navigation team to receive, assist and direct patients in accessing the appropriate service or healthcare professional.
The Care Navigation team are the first point of contact for many patients and visitors to the practice, therefore experience in this type of patient facing role is essential, as is experience of using SystmOne. The role varies on a day to day basis, however, responsibilities involve:
- Providing general assistance to all Practice teams, whilst projecting a positive and friendly image to patients and other visitors, both in person and over the telephone.
- Registering all new patients accurately and promptly onto SystmOne.
- Dealing with general enquiries, explaining procedures and booking new and follow up appointments using SystmOne.
- Ensuring that all urgent queries are dealt with in an appropriate and timely manner.
- Assisting with the processing of tasks, emails and general enquiries.
- Assisting with prescription requests, ensuring they are processed within 48hours.
- Ensuring any correspondence, reports, results etc are dealt with appropriately.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website: www.healthcareers.nhs.uk
If you feel you have the requisite skills and this role is of interest to you, please contact the Operations Manager with a current CV and covering letter. If you require any of this information in an alternative format, for example: larger font, please contact us with your request:
Lynsey Campbell, Operations Manager. E-mail: [email protected]
- Please feel free to contact us in the first instance, should you wish to have an informal discussion or would like to visit the practice prior to formally applying for this role.
Pay: £12.71 per hour
Benefits:
- Company pension
- Free parking
Ability to commute/relocate:
- Christchurch BH23 3AF: reliably commute or plan to relocate before starting work (preferred)
Application question(s):
- Have you experience in using SystmOne?
Work Location: In person
