Administrative supervisor Work, Jobs in Swanley, Ken (with Salaries)

Office Team Leader
Williams Lea —London
- £36,000 a year
- Full-time
- Management
- In-person
- Leadership
- Referral programme
Quality Office Team Leader
University of Central Lancashire London —London
- £32,000 - £35,000 a year
- Full-time
- Microsoft Office
- Team management
- No degree
4d
Front Office Supervisor THL
Treehouse Hotel London —West London
- Full-time
- Hospitality
- Hotel
- Organisational skills
- Employee assistance programme
- Bereavement leave
Quick apply
9d
Front Desk Supervisor
Rosewood London —London
- Full-time
- Front desk
- Guest services
- Annual leave
Quick apply
Receptionist Supervisor (F/M/X)
TRIBE —London
- Full-time
- Hotel
Quick apply
Front Office Supervisor
Marriott International, Inc —London
- Weekend availability
- English
- Hotel
- Guest services
5d
Service Coordinator Team Leader
Dyno Rod —Enfield
- £30,000 - £36,000 a year
- Overtime
- Maintenance
- Supervising experience
- In-person
- Free parking
- Life insurance
Quick apply
7d
Front Office Supervisor
Threadneedles Hotel —London
- £13.50 an hour
- Weekend availability
- Hotel
- Hotel experience
- Employee assistance programme
- Referral programme
Quick apply
Front Desk - Guest Experience Supervisor
Marriott International, Inc —London
- Full-time
- Hospitality
- Microsoft Outlook
- Customer service
- Employee assistance programme
- Employee discount
9d
Front Office Supervisor
Radisson Blu Hotel, London Bloomsbury —London
- £30,000 a year
- Full-time
- Hospitality
- Customer service
- Hotel
- Employee discount
- Referral programme
Quick apply
Front Office Team Leader
MERCURE —London
- £15.80 an hour
- Full-time
- English
- Employee discount
- Referral programme
Quick apply
Account Administration and AML Operations Supervisor
SEI1GLOBAL —London
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Financial services
Front Office Night Supervisor
Hyatt Regency London Stratford —London
- Full-time
- Hotel
- Leadership
- Restaurant
- Employee assistance programme
- Employee discount
Night Receptionist / Night Supervisor
Hotel Indigo London Tower Hill —London
- £27,560 a year
- Full-time
- Customer service
- Hotel
- Supervising experience
- Employee discount
Quick apply
Front Office Supervisor
Royal Lancaster London —London
- £28,909.55 - £32,000.00 a year
- Full-time
- Employee assistance programme
- Employee discount
Quick apply
7d
Front Office Team Leader
PPHE Hotel Group —London
- £14.89 an hour
- Microsoft Office
- Hotel
- Supervising experience
- Employee assistance programme
- Employee discount
Quick apply
11d
Front Office Team Leader
NOVOTEL —London
- £15.80 an hour
- Full-time
- Hotel
- Organisational skills
- Leadership
- Employee discount
- Referral programme
Quick apply
Front Office Supervisor
The Montcalm Royal London House —London
- Weekend availability
- English
- Hotel
- Guest services
- Employee assistance programme
- Employee discount
Quick apply
12d
Night Front Office Supervisor
The Kensington Hideaway Hotel —London
- £13.50 - £20.00 an hour
- Full-time
- Hospitality
- Customer service
- Microsoft Office
- Employee discount
- Referral programme
Quick apply

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Office Team Leader

Williams Lea -
London

Apply Now

Job details

Full-time
£36,000 a year

Benefits

Private dental insurance
Tech scheme
Discounted gym membership
Private medical insurance
Referral programme

Qualifications

Management
Leadership
Communication skills

Full job description

Floor Support Team Leader

Salary: £36,000 per annum, plus company benefits
Location: London, EC2V 7AW(travel to other sites may be required)
Contract: Full Time, Permanent
Shifts: 37.5 hours per week, Monday – Friday, 9am until 5:30pm with 1 hours unpaid lunch break
Work model: Fully onsite

Williams Lea seeks a Floor Support Team Leader to join our team!

Williams Lea is the leading global provider of skilled, technology-enabled, business-critical support services, with long-term trusted relationships with blue-chip clients across investment banks, law firms and professional services firms. Williams Lea employees, nearly 7000 people worldwide, who provide efficient business services at client sites in often complex and highly regulated environments, from centralised Williams Lea onshore facilities, and through best cost company offshore locations.

Purpose of role
The Floor Support Team Leader will work with the Admin Support Manager to support the Williams Lea admin service by providing exceptional customer service during every interaction with the client, proactively demonstrating and living the company values and behaviours.

This role is designed to ensure the Floor Support Team Leader and their direct reports are providing an industry leading service with exceptional standards to the client and the office standards are regularly met. The team leader is accountable for maintaining the day to day running of the office and is responsible to ensure health and safety policies and procedures are upheld.

The Team Leader will act as a ‘coach’ and assist in the development of the staff by helping employees look for opportunities to develop and succeed in their roles. Like all effective coaches the team leader is required to motivate, advise, give feedback, be supportive and provide strategic direction to the team.

Key responsibilities
Customer and client management

Work with the Admin Support Manager by developing and maintaining excellent customer relations
Foster a customer service environment and ensure that all processes reflect this
Work with the Business Services Manager and Admin Support Manager to seek out opportunities to improve the service, add value and develop proposals for additional Williams Lea services
Collate data and assist the Admin Support Manager in the production of management and monthly reports

Staff management

Directly supervise the floor support/multi-service team, tracking all aspects of performance, and giving regular feedback to the Admin Support Manager
Complete monthly 1-2-1 meetings with all direct reports, including review of dashboards, training plans and performance feedback
Responsible for managing team rotas, ensuring holidays and any sickness are sufficiently covered
Participate and lead team training to ensure that staff are given the skills needed to successfully carry out their roles
Monitor the performance of the floor support/multi-service team and provide feedback or advice on any areas which require improvement
Ensure that floor support/multi-service assistants provide good customer communication and promote an environment which strives to provide service excellence

Operations

Liaise with the Williams Lea Talent Acquisition Team by carrying out elements of the recruitment process. Inducting, training, and developing all Williams Lea admin support staff
Manage a structured and efficient workflow for all service areas within your remit
Report problems to the Admin Support Manager and resolve without impact on service
Ensure that best practices and SOPs are adhered to
Ensure that housekeeping on equipment and client floors are regularly checked and that equipment is properly operated and maintained
Ensure stationery, facilities and other equipment are properly utilised and maintained
Actively participate in all on site health and safety audits, assessments and oversee compliance as required
Ensure operations reflect the initiatives set by the firm (sustainability and paper-lite etc.)
Adhere to and implement all corporate policies and standards and ensure your team also adhere to them
Monitor services and ensure that agreed services levels are maintained and exceeded where possible
Utilise appropriate reports and forms for all work
Ensure that all service levels agreed with the client as part of the contract service delivery are achieved and continuously improved
Regularly review services to ensure continuous improvement of their delivery
Participate in site projects or other adhoc requests as assigned by the Admin Support Manager or Business Services Manager
Undertake other duties as assigned by the client, Williams Lea, Admin Support Manager or Head of Admin Support

Personal attributes

Previous experience in a Team Leader or People Management role is essential
Well presented, with excellent communication skills
Ability to lead by example
Strong on customer focus
Capable of taking initiative and developing solutions
Flexible and enthusiastic
Able to problem solve and deliver under pressure
Capable of taking initiative and developing solutions< >Able to work alone as well as within a team
Attention to detail, ability to retain high concentration levels for extended periods of time

Rewards and Benefits
We believe in supporting our employees in both their professional and personal lives. As part of our commitment to your well-being, we offer a comprehensive benefits package, including but not limited to:

25 days holiday, plus bank holidays(pro-rata for part time roles)
Salary sacrifice schemes, retail vouchers – including our TechScheme which can be used on a range of gadgets such as Smart TV’s, laptops and computers or household appliances.
Life Assurance
Private Medical Insurance
Dental Insurance
Health Assessments
Cycle-to-work scheme
Discounted gym memberships
Referral Scheme

You will also have the opportunity to work for a global employer who is dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects!

Equality and Diversity
The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a “protected characteristic” in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency.

If you have a disability and would prefer to apply in a different format or would like to make a reasonable adjustment to enable you to make an interview please contact us at [email protected]
(we do not accept applications to this email address).

View our Privacy Notice https://www.williamslea.com/privacy-statement

Job Types: Full-time, Permanent

Pay: £36,000.00 per year

Work Location: In person

Apply Now

Refine Your Search

administrative supervisor jobs in swanley, ken

Office Team Leader

Quality Office Team Leader

Front Office Supervisor THL

Front Desk Supervisor

Receptionist Supervisor (F/M/X)

Front Office Supervisor

Service Coordinator Team Leader

Front Office Supervisor

Front Desk - Guest Experience Supervisor

Front Office Supervisor

Front Office Team Leader

Account Administration and AML Operations Supervisor

Front Office Night Supervisor

Night Receptionist / Night Supervisor

Front Office Supervisor

Front Office Team Leader

Front Office Team Leader

Front Office Supervisor

Night Front Office Supervisor

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