Job Introduction
The starting salary for this role is £42,958 per annum, working 36 hours per week.
Surrey County Council operates dedicated on-premise enterprise data centres that support the council's business-critical services and a range of partnership customers. The Data Centre Team is seeking to recruit two Data Centre Technicians (Critical Facilities Technical Officers).
This is an on-site role, requiring attendance five days per week, with some travel between Surrey data centres and other locations around the county. Our core business hours are between 8 am and 6 pm but a flexible approach to working hours is a key requirement for this role. The role requires a basic DBS (Disclosure and Barring Service) and participation in an out-of-hours support rota.
About the Role
As a Critical Facilities Technical Officer, you will be responsible for maintaining and supporting the council's data centres, ensuring optimal performance, cost efficiency, and risk management. The work can be diverse, sometimes unpredictable, and non-routine, requiring a creative application of a wide range of skills. The role includes a broad range of tasks, such as:
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Performing installation, maintenance, and troubleshooting of critical IT infrastructure, M&E (mechanical and electrical) systems, and security controls.
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Supporting data centre services for both internal council operations and external partner customers.
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Collaborating with customers, third-party engineers, and stakeholders to deliver infrastructure projects and service improvements.
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Managing physical security & availability ensuring compliance with industry standards, including ISO 27001 and ITIL best practices.
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Supporting disaster recovery, capacity planning, and business continuity within the data centres.
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Participating in a 24/7 out of hours support on a rotational basis.
About the Team
The Data Centre Team is a small but dynamic and close-knit multidisciplinary group that values teamwork, collaboration, and having fun while ensuring the availability and security of Surrey County Council’s data centres. We pride ourselves on fostering a supportive and inclusive environment.
While we take our responsibilities seriously, we also believe in enjoying our work, celebrating successes, and keeping a sense of humour. Whether it is tackling challenging technical issues, brainstorming innovative solutions, or sharing a laugh during breaks, you will find a team that works hard and supports each other every step of the way.
About You
You will bring experience in planning, organising and managing projects, supporting your team to deliver shared outcomes, while also feeling comfortable taking ownership of tasks independently. You will be an IT professional who maintains enthusiasm and adaptability when navigating complex situations.
You will thrive in a dynamic data centre environment and demonstrate a commitment to continuous improvement, operational efficiency and effective collaboration within a multidisciplinary team. Experience of industry standards such as TIA‑942, ISO 27001, ITIL and PRINCE2 is beneficial, but we welcome applicants who can demonstrate equivalent knowledge or a willingness to learn.
Your Application
In order to be considered for shortlisting, your application will clearly evidence the following skills and align with our behaviours:
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Experience working in large scale data centre environment, involving infrastructure maintenance and operations
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Experience with data centre infrastructure including, physical security controls, M&E and structured cabling
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Experience delivering large-scale customer projects within a critical IT environment
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Understanding of ITIL and ISO 27001 frameworks and their application in a data centre.
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Must hold a valid UK driving licence and have access to a suitable vehicle with a current MOT and business insurance
To apply, we request that you submit a CV and you will be asked the following questions:
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Describe your experience with data centre infrastructure including, physical security controls, M&E and structured cabling.
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Describe your experience delivering large-scale customer projects within a critical IT environment.
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Please describe your experience with industry standards including ITIL and ISO27001
Before submitting your application, we recommend you read the job description and our Life at Surrey handbook to get an insight into working at Surrey.
Surrey has both urban and rural areas therefore you will be expected to have a valid driving licence to drive in the UK and access to a vehicle and be willing to travel across a wide geographical area. Reasonable adjustments where needed will be made for successful applicants who have a disability or long term health condition to enable them to fulfil the requirements of the job.
A basic DBS ‘Disclosure and Barring Service’ check for regulated activity (formerly known as CRB) will be required for this role.
Our Offer to You
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26 days’ holiday, rising to 28 days after 2 years' service and 31 days after 5 years’ service (prorated for part time staff)
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Option to buy up to 10 days of additional annual leave
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A generous local government salary related pension
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Up to 5 days of carer’s leave and 2 paid volunteering days per year
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Paternity, adoption and dependents leave
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An Employee Assistance Programme (EAP) to support health and wellbeing
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Learning and development hub where you can access a wealth of resources
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Wellbeing and lifestyle discounts including gym, travel, and shopping
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A chance to make a real difference to the lives of our residents.
Contact Us
Please contact us for any questions relating to the role. This could be to discuss flexible working requests, transferable skills or any barriers to employment.
The job advert closes at 23:59 on 30/06/2026 with interviews planned to follow.
We look forward to receiving your application, please click on the apply online button below to submit.
Local Government Reorganisation (LGR)
Surrey County Council is undergoing Local Government Reorganisation, moving from a two-tier system to two new unitary councils in April 2027. If you are employed by Surrey on 1st April 2027, your role will transfer with current terms and conditions to one of the new organisations, supporting local devolution and greater powers for our communities.
Join our dynamic team and shape the future of local government. Make a lasting impact with innovative solutions and improved services for our community. Help us build a brighter future for our residents! Please see more information here: Information for applicants on Local Government Reorganisation - Surrey County Council
Our Commitment
We are a disability confident employer which means if you have shared a disability on your application form and have evidenced you meet the minimum criteria, we guarantee you an interview.
Your skills and experience truly matter to us. From application to your first day, we’re committed to supporting you with any adjustments you need, we value inclusion and warmly welcome you to join and help build a workplace where everyone belongs.
